Overall rating
4.9
Counts per rating level
  • 96% of ratings are 5 stars
  • 2% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 2% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly value this app for its precise profit calculation and comprehensive data tracking, including ad spend, COGS, and custom expenses. It's praised for its user-friendly interface, easy setup, and real-time data tracking. The customer support team is often commended for their exceptional service. The app's free trial, reasonable pricing, and ability to grow businesses make it a must-have for e-commerce entrepreneurs.

February 6, 2024

Great app that gives you an good overview about your earnings and costs. I had some questions and the support is also great - helped me immediately. I can only recommend to use this app to keep track of your earnings and expenses.

VinTonic Wein & Tonic
Austria
TrueProfit Real-time Profit & LTV tracking replied February 7, 2024

Hello VinTonic Wein & Tonic store admin,

Thank you so much for sharing your experience. We currently have a Marketing Attribution feature, which records events and reports conversion data cross-channel for all of your ad channels. We believe it is a powerful tool for your performance marketing efforts. The feature is accessible to users of the Enterprise plan only. Please visit this link for more information about this feature.
https://help.trueprofit.io/en/article/marketing-attribution-overview-ng22xf/

If you have any further questions, please do not hesitate to reach out to us via our live chat or email us at support@trueprofit.io.

Best regards,
Harper
True Profit

February 27, 2024

Great app, really precise specially with the transaction fees calculation. Plus they give you the option to add Quantity break COGS. Grace from customer support was really helpful and fast to help me set this up!

RestOtter
United States
TrueProfit Real-time Profit & LTV tracking replied March 1, 2024

Hello RestOtter store admin,

Thank you so much for sharing your experience. We currently have a Marketing Attribution feature, which records events and reports conversion data cross-channel for all of your ad channels. We believe it is a powerful tool for your performance marketing efforts. The feature is accessible to users of the Enterprise plan only. Please visit this link for more information about this feature.
https://help.trueprofit.io/en/article/marketing-attribution-overview-ng22xf/

If you have any further questions, please do not hesitate to reach out to us via our live chat or email us at support@trueprofit.io.

Best regards,
Grace
True Profit

February 19, 2024

I had some trouble creating an account and it couldn't be linked to my phone. Then Harper quickly resolved it for me

ThePurcStore
Netherlands
TrueProfit Real-time Profit & LTV tracking replied February 21, 2024

Hello ThePurcStore store admin,

Thank you so much for sharing your experience. We currently have a Marketing Attribution feature, which records events and reports conversion data cross-channel for all of your ad channels. We believe it is a powerful tool for your performance marketing efforts. The feature is accessible to users of the Enterprise plan only. Please visit this link for more information about this feature.
https://help.trueprofit.io/en/article/marketing-attribution-overview-ng22xf/

If you have any further questions, please do not hesitate to reach out to us via our live chat or email us at support@trueprofit.io.

Best regards,
Harper
True Profit

February 15, 2024

Disgusting support, terrible application and a complete example of scam. I wouldn't recommend it to anyone. If there were 0 stars, I would give zero.

CupidoRose
Türkiye
TrueProfit Real-time Profit & LTV tracking replied February 21, 2024

Hi CupidoRose store admin

We appreciate your recent communication concerning your refund request and the experience you've encountered. We understand that your experience was rooted in a subscription refund request, and we'd like to clarify some aspects of the situation.

It's important to note that the negative experience you had was not due to any issues with our app, as you mentioned. Instead, it arose from the process of requesting a refund for a subscription.

Our team is dedicated to ensuring the fair treatment of all users and protecting the integrity of our services. We must uphold the policies and processes in place, which may sometimes involve financial discussions and clarifications to address specific cases. We value the hard work and dedication that goes into the development of our services, and we strive to maintain fairness and consistency for all our users.
Hope to receive a response from you.

Best Regards!
Harper
TrueProfit - Profit & Lost, LTV Analytics

January 26, 2024

The app is essential for every company to track profit and monitor the numbers.

SBD Schweiz
Switzerland
Over 1 year using the app
TrueProfit Real-time Profit & LTV tracking replied February 22, 2024

Hello
SBD Schweiz store admin,

Thank you so much for sharing your experience. We currently have a Marketing Attribution feature, which records events and reports conversion data cross-channel for all of your ad channels. We believe it is a powerful tool for your performance marketing efforts. The feature is accessible to users of the Enterprise plan only. Please visit this link for more information about this feature.
https://help.trueprofit.io/en/article/marketing-attribution-overview-ng22xf/

If you have any further questions, please do not hesitate to reach out to us via our live chat or email us at support@trueprofit.io.

Best regards,
Grace
True Profit

February 2, 2024

really good support. Chat + Google meet. I recommend!

smarter kiddies
Germany
Over 1 year using the app
TrueProfit Real-time Profit & LTV tracking replied February 3, 2024

Hello smarter kiddies store admin,

Thank you so much for sharing your experience. We currently have a Marketing Attribution feature, which records events and reports conversion data cross-channel for all of your ad channels. We believe it is a powerful tool for your performance marketing efforts. The feature is accessible to users of the Enterprise plan only. Please visit this link for more information about this feature.
https://help.trueprofit.io/en/article/marketing-attribution-overview-ng22xf/

If you have any further questions, please do not hesitate to reach out to us via our live chat or email us at support@trueprofit.io.

Best regards,
Vani
True Profit

January 29, 2024

TrueProfit is a very good app to have an overview of your business, every owner store should have it.. It's easy to manage.
I had the pleasure to be assist by Vani when I got a problem, she was very helpul, understood my problem and resolved quickly and wisely. She is an excellent assistant, I recomment.
Thank you again.

CUISAMIX EN
France
11 months using the app
TrueProfit Real-time Profit & LTV tracking replied January 30, 2024

Hello CUISAMIX EN store admin,

Thank you so much for sharing your experience. We currently have a Marketing Attribution feature, which records events and reports conversion data cross-channel for all of your ad channels. We believe it is a powerful tool for your performance marketing efforts. The feature is accessible to users of the Enterprise plan only. Please visit this link for more information about this feature.
https://help.trueprofit.io/en/article/marketing-attribution-overview-ng22xf/

If you have any further questions, please do not hesitate to reach out to us via our live chat or email us at support@trueprofit.io.

Best regards,
Vani
True Profit

January 31, 2024

Plusieurs mois que j'utilise cette app, elle est parfaite pour suivre les chiffres de son commerce en ligne. De plus, le support client est très réactif et disponible ! Je recommande à 100%

GARBELLE
France
7 months using the app
TrueProfit Real-time Profit & LTV tracking replied February 2, 2024

Hello GARBELLE store admin,

Thank you so much for sharing your experience. We currently have a Marketing Attribution feature, which records events and reports conversion data cross-channel for all of your ad channels. We believe it is a powerful tool for your performance marketing efforts. The feature is accessible to users of the Enterprise plan only. Please visit this link for more information about this feature.
https://help.trueprofit.io/en/article/marketing-attribution-overview-ng22xf/

If you have any further questions, please do not hesitate to reach out to us via our live chat or email us at support@trueprofit.io.

Best regards,
Vani
True Profit

January 16, 2024

great app to track profits and also great support

Supori
United Kingdom
9 months using the app
TrueProfit Real-time Profit & LTV tracking replied January 18, 2024

Hello Supori store admin,

Thanks for sharing your experience. We currently have a Marketing Attribution feature, which records events and reports conversion data cross-channel for all of your ad channels. We believe it is a powerful tool for your performance marketing efforts. The feature is accessible to users of the Enterprise plan only. Please visit this link for more information about this feature.
https://help.trueprofit.io/en/article/marketing-attribution-overview-ng22xf/

If you have any further questions, please do not hesitate to reach out to us via our live chat or email us at support@trueprofit.io.

Best regards,
Vani
True Profit

January 11, 2024

Vani did a great job in helping me out. The support team is really fast and good.

Lifters Wear
Germany
8 months using the app
TrueProfit Real-time Profit & LTV tracking replied January 12, 2024

Hello Lifters Wear store admin,

Thanks for sharing your experience. We currently have a Marketing Attribution feature, which records events and reports conversion data cross-channel for all of your ad channels. We believe it is a powerful tool for your performance marketing efforts. The feature is accessible to users of the Enterprise plan only. Please visit this link for more information about this feature.
https://help.trueprofit.io/en/article/marketing-attribution-overview-ng22xf/

If you have any further questions, please do not hesitate to reach out to us via our live chat or email us at support@trueprofit.io.

Best regards,
Vani
True Profit