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I’ve had a great experience with TrueProfit, especially when it comes to tracking profit and keeping my costs accurate. The shipping cost tracking is very helpful for getting a more accurate view of my actual profit.
I recently had a question about the shipping cost for one of my orders, and Vani from the support team was very helpful. She clearly explained how the product variant and quantity affect the shipping cost and guided me on how to set the shipping cost correctly for each variant.
The support has been responsive, clear, and professional. Thanks to Vani and the TrueProfit team for the great assistance!
Hello PrimalCat store admin,
Thank you so much for your kind words! We're glad to know about your positive experience with our app.
We also wanted to let you know about a helpful feature: Upload File to Custom Cost with AI Assistant. This allows you to automatically extract cost details from uploaded invoices and add them to your Fixed Costs, which saves time and reduces manual entry errors.
You can learn more about how it works here:
https://helpdesk.trueprofit.io/en/articles/13904711-extract-bill-with-ai-automate-your-custom-costs
Best regards,
Vani
TrueProfit Support Team
Bad Experience. Installed twice, the first time they charged me after the trial period eventhought I unninstalled the app the first day of this period. And when I reinstalled the app my variants were all outdated and there was no way to refresh the sync without contacting support. If you need something to make your life easier, this is not it. Also, it doesn't track VAT collection which is useless for EU businesses.
Hello VocaSpark store admin,
Quick summary:Your full refund has been processed. Variant sync may take time after reinstall, and Shopify VAT is excluded from Net Profit.
Regarding billing: Shopify manages all app subscription charges. Once a new billing cycle has started, uninstalling an app does not automatically cancel the charge for that billing period. As app subscription billing is managed by Shopify, we're unable to modify these charges.
That said, as soon as you contacted us on June 26, 2026, we immediately approved a full refund as a gesture of goodwill. As we weren't able to finalize the refund at that time, we later followed up and have now successfully processed it.
Regarding variant synchronization: We sincerely apologize for the inconvenience. After reinstalling the app, there may be a short delay while the app completes the initial synchronization of your store data. Should any syncing issues occur, our support team is always available to assist as quickly as possible.
Regarding VAT: Based on our email conversation, if you're referring to the VAT collected through Shopify, this information is automatically synced from your Shopify orders and excluded from the Net Profit calculation, as it isn't considered business revenue. If you're referring to a different VAT scenario, we'd be happy to investigate further.
We also reached out by email to better understand your VAT concern but weren't able to gather additional details.
We appreciate you taking the time to share your experience and remain available if you'd like to continue the conversation.
Best regards,
Harper
TrueProfit Team
This app is a must need to see how much you're actually making in profit and saves you a lot of time to always have to calculate it yourself. Durra over there on the support team is doing great at making sure we aren't running around like a chicken to make sure our profits are right
Hello GowiLab store admin,
Thank you so much for your kind words! We're glad to know about your positive experience with our app.
We also wanted to let you know about a helpful feature: Mobile app integration. This allows you to integrate our app on your mobile for easier checking of the data, and making quick decisions on the business plans.
You can learn more about how it works here:
https://helpdesk.trueprofit.io/en/articles/11330581-using-the-trueprofit-mobile-app
Best regards,
Durra
TrueProfit Support Team
Great app for tracking true profit and understanding real margins much more accurately than Shopify alone. It’s helped me make better business decisions and identify actual costs clearly. Support has also been excellent — Durra was very helpful, fast to respond, and went above and beyond assisting with custom COGS and bundle profit calculations. Highly recommend.
Hello Infinity Charge store admin,
Thank you again for your kind words — I’m really glad to hear that you're enjoying your experience with TrueProfit!
I also wanted to introduce a powerful new feature you might find helpful:
You can now use Product Analytics to track the performance of each individual product in your store. This feature gives you detailed insights into revenue, cost, profit, ROAS, and more — all broken down by product. It’s a great way to identify top performers, spot underperforming items, and make smarter business decisions.
You can learn more about how it works here:
https://helpdesk.trueprofit.io/en/articles/11330258-product-analytics-overview
Best regards,
Durra
TrueProfit Support Team
Vani was great. Communicated well and answered all my questions.
Hello Salon Backbar store admin,
Thank you so much for your kind words! We're thrilled about your positive experience.
We'd also like to inform you about our Custom metric feature, which allows you to create your own metrics based on our built-in metrics in-app. This feature is available for all users, and you can learn more about it here: https://helpdesk.trueprofit.io/en/articles/12856190-set-up-custom-metrics
If you have any further questions, please contact us via live chat or at support@trueprofit.io.
Best regards,
Vani
TrueProfit team
Super application ad quick, prompt support by Vani.
They really help till the last query you might have.
Will definitely keep using it.
Hello Buffalo Whey Protein | Middle East store admin,
Thank you so much for your kind words! We're thrilled about your positive experience.
We'd also like to inform you about our Custom metric feature, which allows you to create your own metrics based on our built-in metrics in-app. This feature is available for all users, and you can learn more about it here: https://helpdesk.trueprofit.io/en/articles/12856190-set-up-custom-metrics
If you have any further questions, please contact us via live chat or at support@trueprofit.io.
Best regards,
Vani
Vani was very helpful and gave me a perfect run down of how everything works and clarified a bunch of issues I was having. Great support who truly cares about their customers and product.
Hello Ellis Ellis store admin,
Thank you so much for your kind words! We're thrilled about your positive experience.
We'd also like to inform you about our Custom metric feature, which allows you to create your own metrics based on our built-in metrics in-app. This feature is available for all users, and you can learn more about it here: https://helpdesk.trueprofit.io/en/articles/12856190-set-up-custom-metrics
If you have any further questions, please contact us via live chat or at support@trueprofit.io.
Best regards,
Vani
TrueProfit team
Durra was really helpful, thank you for support.
Hello Averora store admin,
Thank you so much for your kind words! We're glad to know about your positive experience with our app.
We also wanted to let you know about a helpful feature: Upload File to Custom Cost with AI Assistant. This allows you to automatically extract cost details from uploaded invoices and add them to your Fixed Costs, which saves time and reduces manual entry errors.
You can learn more about how it works here:
https://helpdesk.trueprofit.io/en/articles/13904711-extract-bill-with-ai-automate-your-custom-costs
Best regards,
Durra
TrueProfit Support Team
Vani - Thanks for the excellent support! Great support overall.
Hello HMQ store admin,
Thank you so much for your kind words! We're glad to know about your positive experience with our app.
We also wanted to let you know about a helpful feature: Mobile app integration. This allows you to integrate our app on your mobile for easier checking of the data, and making quick decisions on the business plans.
You can learn more about how it works here:
https://helpdesk.trueprofit.io/en/articles/11330581-using-the-trueprofit-mobile-app
Best regards,
Vani
TrueProfit Support Team
Van from support was very helpful
Hello More Life store admin,
Thank you so much for your kind words! We're glad to know about your positive experience with our app.
We also wanted to let you know about a helpful feature: Upload File to Custom Cost with AI Assistant. This allows you to automatically extract cost details from uploaded invoices and add them to your Fixed Costs, which saves time and reduces manual entry errors.
You can learn more about how it works here:
https://helpdesk.trueprofit.io/en/articles/13904711-extract-bill-with-ai-automate-your-custom-costs
Best regards,
Vani
TrueProfit Support Team
