Reviews (726)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
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Merchants highly recommend this tool for its detailed profit tracking and expense breakdowns, including ad spend and COGS. They praise its intuitive setup and user-friendly dashboard that clearly displays real profits and business performance. The app offers real-time insights, marketing attribution, and precise cost tracking. Its performance is described as seamless, with automatic updates of financial metrics. Customer support is responsive and helpful in setup and troubleshooting.
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TrueProfit helped my a lot with calculation my profit.Its Seamless and super easy to setup one concern is the pricing but still really good customer support and features
Hello Minimama store admin,
We appreciate your lovely feedback! It's truly great to know about your positive experience with our app so far.
By the way, we also wanted to let you know about a helpful feature: Ad Spend Sync by Campaigns using Custom Rules. This allows you to customize how your ad spend is tracked based on specific campaign rules, giving you more accurate performance insights.
You can learn more about how it works here:
https://helpdesk.trueprofit.io/en/articles/11325240-set-up-ad-spend-sync-by-campaigns-using-custom-rules
Best regards,
Durra
TrueProfit Support Team
Excellent experience with Vani, who helped me set up my account, particularly with regard to shipping and freight costs by country. Screen sharing and clear instructions helped me understand everything and set up my account correctly. Thank you for your support.
Hello CARYLO store admin,
We appreciate your lovely feedback! It's truly great to know about your positive experience with our app so far.
By the way, we also wanted to let you know about a helpful feature: Ad Spend Sync by Campaigns using Custom Rules. This allows you to customize how your ad spend is tracked based on specific campaign rules, giving you more accurate performance insights.
You can learn more about how it works here:
https://helpdesk.trueprofit.io/en/articles/11325240-set-up-ad-spend-sync-by-campaigns-using-custom-rules
Best regards,
Vani
TrueProfit Support Team
Excellent customer service. One of the most useful apps as it tells you exactly where you are loosing money and how to fix it
Hello Frome store admin,
We appreciate your lovely feedback! It's truly great to know about your positive experience with our app so far.
By the way, we also wanted to let you know about a helpful feature: Ad Spend Sync by Campaigns using Custom Rules. This allows you to customize how your ad spend is tracked based on specific campaign rules, giving you more accurate performance insights.
You can learn more about how it works here:
https://helpdesk.trueprofit.io/en/articles/11325240-set-up-ad-spend-sync-by-campaigns-using-custom-rules
Best regards,
Grace
TrueProfit Support Team
Had a great experience with customer support helping me set up a complex custom metric which was finding out the Average COG's profit margin on my Average Order Value
Hello VENTEK store admin,
Thank you so much for your kind words! We're glad to know about your positive experience with our app.
We also wanted to let you know about a helpful feature: Mobile app integration. This allows you to integrate our app on your mobile for easier checking of the data, and making quick decisions on the business plans.
You can learn more about how it works here:
https://helpdesk.trueprofit.io/en/articles/11330581-using-the-trueprofit-mobile-app
Best regards,
Grace
TrueProfit Support Team
Very nice and good experience using TrueProfit. Any problems, they will help you 24/7. Best platform for tracking my spend and profit. Durra was so helpfull and quick finding solution for my problems.
Hello Fadeless.dk store admin,
Thank you so much for your kind words! We're thrilled about your positive experience.
We also wanted to let you know about a helpful feature: Ad Spend Sync by Campaigns using Custom Rules. This allows you to customize how your ad spend is tracked based on specific campaign rules, giving you more accurate performance insights.
You can learn more about how it works here:
https://helpdesk.trueprofit.io/en/articles/11325240-set-up-ad-spend-sync-by-campaigns-using-custom-rules
Best regards,
Durra
TrueProfit Support Team
I personally think the app is overpriced for what it offers. The integration with Shopify is great but if you have a decent amount of expenses outside of Shopify you have to enter all of those manually. There is no integration with Quick Books or a way to bulk import expenses.
That said they do have great customer service and are very responsive and helpful. Vani and Gabriel specifically have been great.
Hello JAMIE ANNE
Thank you so much for taking the time to share such detailed feedback.
You’re absolutely right that entering non-Shopify expenses manually can be time-consuming, and we understand how helpful integrations like QuickBooks or bulk import would be. This feedback has been noted and shared with our product team as we continue improving the app.
We’re also very happy to hear that you had a great experience with our customer support.
Thanks again for using the app and for helping us get better.
Best regards,
Harper
TrueProfit Team
Gabriel was awesome! Stepped me through a couple of issues.
Hello Avtec Surgical store admin,
We appreciate your lovely feedback! It's truly great to know about your positive experience with our app so far.
By the way, we also wanted to let you know about a helpful feature: Ad Spend Sync by Campaigns using Custom Rules. This allows you to customize how your ad spend is tracked based on specific campaign rules, giving you more accurate performance insights.
You can learn more about how it works here:
https://helpdesk.trueprofit.io/en/articles/11325240-set-up-ad-spend-sync-by-campaigns-using-custom-rules
Best regards,
Gabriel
TrueProfit Support Team
Super important and helpful application if you're trying to properly track your profit and loss. Also amazing customer support! Grace was able to help me promptly with my issues and get it fixed instantly.
Hello Kodami store admin,
We appreciate your lovely feedback! It's truly great to know about your positive experience with our app so far.
By the way, we also wanted to let you know about a helpful feature: Ad Spend Sync by Campaigns using Custom Rules. This allows you to customize how your ad spend is tracked based on specific campaign rules, giving you more accurate performance insights.
You can learn more about how it works here:
https://helpdesk.trueprofit.io/en/articles/11325240-set-up-ad-spend-sync-by-campaigns-using-custom-rules
Best regards,
Grace
TrueProfit Support Team
TrueProfit has genuinely transformed the way I run my business.
The app finally gives me accurate, real-time profit tracking without the guesswork. Being able to see detailed expense breakdowns — ad spend, COGS, shipping, fees, refunds — all in one clean dashboard has helped me make faster and much more confident decisions. The clarity in their analytics alone has paid for the subscription many times over.
I also want to mention the support team, especially Durra, who has been incredibly helpful. Every question I had was answered quickly and clearly, and the level of service made the whole setup process smooth.
If you care about understanding your true profitability and scaling based on real numbers, TrueProfit is a must-have. Highly recommended.
Hello SmartPulse Store store admin,
Thank you so much for your kind words! We're glad to know about your positive experience with our app.
We also wanted to let you know about a helpful feature: Mobile app integration. This allows you to integrate our app on your mobile for easier checking of the data, and making quick decisions on the business plans.
You can learn more about how it works here:
https://helpdesk.trueprofit.io/en/articles/11330581-using-the-trueprofit-mobile-app
Best regards,
Durra
TrueProfit Support Team
This app is amazing, super accurate and so much easier than trying to work out numbers by yourself. I had a small issue and reached out to customer support, within 5 minutes I had a reply (and a fix) from Customer service rep Grace. Would rate them even higher if I could!
Hello Radiance Labs store admin,
Thank you so much for your kind words! We're thrilled about your positive experience.
We’d also like to inform you about our COGS Quantity Based feature, which allows you to track and manage your cost of goods sold (COGS) at different quantity tiers. This feature provides a more detailed view of your profit margins, especially when purchasing in bulk or offering discounts based on quantity. It’s designed to give you more control over your pricing and costs, ultimately optimizing your overall profitability.
If you have any further questions, feel free to reach out to us via live chat or at support@trueprofit.io.
Best regards,
Grace
True Profit