Reviews (454)

Overall rating
4.9
Counts per rating level
  • 96% of ratings are 5 stars
  • 2% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 2% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly value the app for providing real-time, accurate financial insights, which streamline decision-making by replacing manual spreadsheet tracking. It is especially useful for those managing paid advertisements, offering features like customized cost tracking and a user-friendly dashboard. The app is easy to install without needing coding skills, and its customer support, including live chats and Google Meet calls, is frequently highlighted as exceptional, with team members like Vani, Harper, and Grace receiving specific praise for their responsiveness. Merchants often prefer this app over others for profit tracking, describing it as a lifesaver for those previously struggling with manual financial management.

April 3, 2024

Durra offered great support and let me know that they will monitor my account to make sure all data is being recorded correctly

Austrology
Australia
24 days using the app
TrueProfit Real-time Profit & LTV tracking replied April 4, 2024

Hello Austrology store admin,

Thank you so much for sharing your experience. We currently have a Marketing Attribution feature, which records events and reports conversion data cross-channel for all of your ad channels. We believe it is a powerful tool for your performance marketing efforts. The feature is accessible to users of the Enterprise plan only. Please visit this link for more information about this feature.
https://help.trueprofit.io/en/article/marketing-attribution-overview-ng22xf/

If you have any further questions, please do not hesitate to reach out to us via our live chat or email us at support@trueprofit.io.

Best regards,
Durra
True Profit

May 3, 2024

Attention all business owners! It's essential to double-check the accuracy of your refund versus returns data. Shopify's financial summary counts all return requests as issued refunds, which can be misleading. Not all return requests are accepted, and not all approved returns end up refunded. Stay vigilant to ensure more precise results. I've discussed this concern with the TrueProfit team, but they believe making changes now isn't practical. So, choose wisely. Accurate net profit reporting is crucial for all of us.

Apollo Moda
United States
About 1 month using the app
TrueProfit Real-time Profit & LTV tracking replied May 6, 2024

Hello Apollo Moda store admin,
We deeply regret the issues you've experienced with the data in our app. We understand that it does not currently meet your specific requirements, particularly in relation to aligning with your needs for metrics such as "Refund and Return." Our aim has always been to ensure that our app aligns seamlessly with Shopify's total sales report, and we recognize that this falls short of your expectations when you require alignment with Shopify's Payments report.

Your feedback is incredibly valuable to us, and we assure you that our team is carefully considering your suggestions for potential updates in the future to serve your needs better.

Once again, we apologize for any inconvenience and appreciate your understanding. Should you have further feedback or questions, please do not hesitate to contact us directly via support@trueprofit.io

Warm regards,
Harper
True Profit Team

April 16, 2024

This app is amazing so far, Durra offers great support, highly recommend

Nulene
Australia
About 2 months using the app
TrueProfit Real-time Profit & LTV tracking replied April 17, 2024

Hello Nulene store admin,

Thank you so much for sharing your experience. We currently have a Marketing Attribution feature, which records events and reports conversion data cross-channel for all of your ad channels. We believe it is a powerful tool for your performance marketing efforts. The feature is accessible to users of the Enterprise plan only. Please visit this link for more information about this feature.
https://help.trueprofit.io/en/article/marketing-attribution-overview-ng22xf/

If you have any further questions, please do not hesitate to reach out to us via our live chat or email us at support@trueprofit.io.

Best regards,
Durra
True Profit

May 25, 2024

Im glad I found this App its a savor, And Vani Was really supportive and helpful really RECOMMEND IT

Dufflify
United Kingdom
5 days using the app
TrueProfit Real-time Profit & LTV tracking replied May 26, 2024

Hello Dufflify store admin,

Thank you so much for sharing your experience. We currently have a Marketing Attribution feature, which records events and reports conversion data cross-channel for all of your ad channels. We believe it is a powerful tool for your performance marketing efforts. The feature is accessible to users of the Enterprise plan only. Please visit this link for more information about this feature.
https://help.trueprofit.io/en/article/marketing-attribution-overview-ng22xf/

If you have any further questions, please do not hesitate to reach out to us via our live chat or email us at support@trueprofit.io.

Best regards,
Vani
True Profit

July 20, 2024

Thank you! useful

SOKO
United States
26 days using the app
TrueProfit Real-time Profit & LTV tracking replied July 21, 2024

Hello SOKO admin,

Thank you so much for sharing your experience. We currently have a Marketing Attribution feature, which records events and reports conversion data cross-channel for all of your ad channels. We believe it is a powerful tool for your performance marketing efforts. The feature is accessible to users of the Enterprise plan only. Please visit this link for more information about this feature.
https://help.trueprofit.io/en/article/marketing-attribution-overview-ng22xf/

If you have any further questions, please do not hesitate to reach out to us via our live chat or email us at support@trueprofit.io.

Best regards,
Vani
True Profit

June 19, 2024

Great app, very up to date with data and very responsive team.

MagariBeauty
United Kingdom
13 days using the app
TrueProfit Real-time Profit & LTV tracking replied June 21, 2024

Hello MagariBeauty store admin,

Thank you so much for sharing your experience. We currently have a Marketing Attribution feature, which records events and reports conversion data cross-channel for all of your ad channels. We believe it is a powerful tool for your performance marketing efforts. The feature is accessible to users of the Enterprise plan only. Please visit this link for more information about this feature.
https://help.trueprofit.io/en/article/marketing-attribution-overview-ng22xf/

If you have any further questions, please do not hesitate to reach out to us via our live chat or email us at support@trueprofit.io.

Best regards,
Vani
True Profit

April 27, 2024

App works Great. Shiro was very helpful.

chosen111
United States
4 months using the app
TrueProfit Real-time Profit & LTV tracking replied April 29, 2024

Hello Chosen111 store admin,

Thank you so much for sharing your experience. We currently have a Marketing Attribution feature, which records events and reports conversion data cross-channel for all of your ad channels. We believe it is a powerful tool for your performance marketing efforts. The feature is accessible to users of the Enterprise plan only. Please visit this link for more information about this feature.
https://help.trueprofit.io/en/article/marketing-attribution-overview-ng22xf/

If you have any further questions, please do not hesitate to reach out to us via our live chat or email us at support@trueprofit.io.

Best regards,
Shiro
True Profit

July 4, 2024

Very good support from Vani

EchoNuk
Germany
29 days using the app
TrueProfit Real-time Profit & LTV tracking replied July 5, 2024

Hello EchoNuk admin,

Thank you so much for sharing your experience. We currently have a Marketing Attribution feature, which records events and reports conversion data cross-channel for all of your ad channels. We believe it is a powerful tool for your performance marketing efforts. The feature is accessible to users of the Enterprise plan only. Please visit this link for more information about this feature.
https://help.trueprofit.io/en/article/marketing-attribution-overview-ng22xf/

If you have any further questions, please do not hesitate to reach out to us via our live chat or email us at support@trueprofit.io.

Best regards,
Vani
True Profit

May 2, 2024

I have never seen a team that loves their teammates so much, the program works very successfully. And very useful

PUMMY
Türkiye
14 days using the app
TrueProfit Real-time Profit & LTV tracking replied May 3, 2024

Hello PUMMY store admin,

Thank you so much for sharing your experience. We currently have a Marketing Attribution feature, which records events and reports conversion data cross-channel for all of your ad channels. We believe it is a powerful tool for your performance marketing efforts. The feature is accessible to users of the Enterprise plan only. Please visit this link for more information about this feature.
https://help.trueprofit.io/en/article/marketing-attribution-overview-ng22xf/

If you have any further questions, please do not hesitate to reach out to us via our live chat or email us at support@trueprofit.io.

Best regards,
Vani
True Profit

March 21, 2024

Grace was very knowledgable and helpful. Told me everything I need to know on a google meets call. In terms of the app, there are some small improvements that could be made which Grace noted down but overall it is a very good app. I think we will use it for a long time now.

Dare 2 Share
United Kingdom
7 days using the app
TrueProfit Real-time Profit & LTV tracking replied March 24, 2024

Hello Dare 2 Share store admin,

Thank you so much for sharing your experience. We currently have a Marketing Attribution feature, which records events and reports conversion data cross-channel for all of your ad channels. We believe it is a powerful tool for your performance marketing efforts. The feature is accessible to users of the Enterprise plan only. Please visit this link for more information about this feature.
https://help.trueprofit.io/en/article/marketing-attribution-overview-ng22xf/

If you have any further questions, please do not hesitate to reach out to us via our live chat or email us at support@trueprofit.io.

Best regards,
Grace
True Profit