Reviews (343)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
Feedback submitted
Merchants highly recommend this app for enhancing customer review experiences on Shopify stores. Key features include an attractive review widget, the ability to import reviews from other platforms, and multilingual support. Merchants appreciate the increased volume of reviews, seamless integration, and user-friendly interface. The app is noted for its reliability and easy installation. Customer support, especially from team members like Anna and Jenny, is proactive and responsive, assisting with setup and troubleshooting. This app is celebrated for improving product page appearances and maintaining customer trust through its comprehensive features and excellent support.
Refine
-
By rating
The customer service is quite good and fast responsive. So far i can see the app works well. it has the function to send emails to remind the buyer to leave reviews. that's nice!
Really great app - replaced the Product Review app we were previously using and the development team was super helpful in getting everything setup for us!
Reasonable price quality good
Estou em fase de teste, mas por ser gratuito, já digo que superou e muito as expectativas até aqui.
Good app
I had an error importing my csv of reviews, i talked to developer and they fixed very fast.
highly recommended
The TrustShop Product Review Shopify app is simple to use and extremely helpful. The technical support team is outstanding, and the app's interface is cool and easy to apply, all without any charges.
100% Useful App - 100% Recommended.
Great experience with this app. Has worked out well for my company and the service team is great !!
Brand new to Shopify and found this ratings app. Had a tiny issue with the setup. Most likely our fault. No matter, support had our issue resolved in a matter of hours.
Big thank you Jenny for all the help!
Happy to hear that! We're working hard to improve app's user experience. Thank you for your review.
Excellent product. Ryan helped me very fast and friendly. Excellent Service
I've been contacting their customer service, but no one has responded.
Dear Seventeen,
Thank you for your feedback. We apologize for any inconvenience you may have experienced.
We understand your frustration regarding the response time. Our records indicate that you contacted us at 5:26 PM, and we responded at 7:00 PM, within our typical response window. However, it seems that there was a delay in you receiving our reply. We are investigating this issue to ensure it does not happen again in the future.
Customer satisfaction is our top priority, and we are committed to providing prompt and efficient support. If there are any unresolved issues or further assistance needed, please feel free to reach out directly to our support team, and we will make sure to address your concerns immediately.
Thank you for bringing this to our attention, and we hope to have the opportunity to serve you better in the future.
Best regards.