Reviews (189)

Overall rating
4.7
Counts per rating level
  • 90% of ratings are 5 stars
  • 4% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 6% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its ability to boost revenue, notably with reports of significant earnings increases shortly after implementation. It's praised for reducing cart abandonment and increasing sales conversions through personalized SMS messages. The app features AI-driven conversational SMS, real-time analytics, and complies with SMS regulations, making it both powerful and reliable. Merchants appreciate the quick setup, customizable platform, and the exceptional customer support noted for its responsiveness and helpfulness.

Edited December 7, 2023

Sarah provided great customer service, fast and easy to set up and extremely beneficial to our store. Highly recommend!!

Liz & Layne
United States
Over 1 year using the app
TxtCart replied October 28, 2022

Appreciate the review and feedback! Let us know if we can help further :)

- TxtCart Support

June 9, 2022

We had 80% of our carts abandon and in the first month or so with TxtCart they have recovered over $7,000 for us. These are customers that want the product that need that final nudge. In most cases they would not have come back. Best of all I get to watch the bot conversations. We tried this manually and it failed. These guys are great.

National Body Armor
United States
About 1 year using the app
TxtCart replied June 9, 2022

Hi Dave,

Thanks so much for the vote of confidence! We look forward to continuing to work closely to optimize your store on TxtCart even further :)

Kyle from TxtCart

February 25, 2021

A friend recommended this to after SMSbump was not working well, and so far TXTCART has been amazing! It has made me thousands in sales I am very satisfied :)

SilkoBrush
United States
About 1 year using the app
TxtCart replied February 26, 2021

Thanks for the kind words chris! It’s been a pleasure working with your brands and were happy to continue servicing you while building our relationship!

- TxtCart Team

December 29, 2022

app helped me recover a huge amount of abandoned carts they offer alot for the free plan i think if you are trying to scale your sales this is a really good app to help you do so, i had a problem and when i reached out for them i received instant help no matter the time of day

Vengeance78
United States
About 1 year using the app
TxtCart replied December 29, 2022

Sami, thanks so much for highlighting our 24/7 support! Always happy to help our merchants succeed. Glad we could resolve your issues with discounts excluding certain products!

- TxtCart Customer Success

Edited November 27, 2023

Excellent way to engage customers via SMS! Adds legitimacy to my brand and I am excited to see if it does in fact reduce abandoned carts!

SurelyYourStore
United States
About 1 year using the app
TxtCart replied November 3, 2022

The team appreciates your feedback and looks forward to continuing to work together!

- TxtCart Merchant Success

November 7, 2023

Customer service was excellent to work with! Thank you and they have amazing features!

SNUGLYBABE
United States
10 months using the app
TxtCart replied November 9, 2023

Appreciate the kind words and feedback. Stay tuned for even more features as we roll out the roadmap in 2024.

- Sara from TxtCart

January 4, 2023

Best SMS App on the appstore. Very easy to use & is automated. Customer support agents are available at almost all hours.

Ubiluxe
United States
10 months using the app
TxtCart replied January 4, 2023

Really appreciate the kind words! Let's scale!

- TxtCart Success Team

August 22, 2023

The support I received while setting up the app on Shopify was truly exceptional. Their assistance was amazing, guiding me through the process and addressing all my concerns promptly. I highly recommend this app due to the outstanding support provided.

ShopNoova
Hong Kong SAR
10 months using the app
TxtCart replied August 23, 2023

Very happy to hear of your amazing support and that you are satisfied with our SMS marketing team. Looking forward to building a valuable and long-term partnership.

- TxtCart Team

May 13, 2021

i had a question about this app's operation Charlotte was very friendly and helpful i can't wait to start using it when i am ready to start running ads

Lives Upgrade
United States
8 months using the app
TxtCart replied May 16, 2021

We’re really glad we could assist and get you up and running! Looking forward to much success together.

- Charlotte from TxtCart

October 6, 2023

Great customer service no regrets with purchase at all!

TheDelightfulDepot
United States
8 months using the app
TxtCart replied October 7, 2023

We are so glad to hear you've had a great experience with our support team and look forward to continuing to provide amazing support for your brand :)

- TxtCart Success