Overall rating
4.7
Counts per rating level
  • 91% of ratings are 5 stars
  • 4% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 5% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its effective SMS marketing solutions and exceptional customer service. It's praised for easy integration, acting as an extension of sales and customer service teams, and addressing cart abandonment issues. Merchants appreciate the clear insights, data analytics, and straightforward checkout process. The customer service is noted for its promptness and professionalism. The app's automated features and personalized texts are seen as beneficial for enhancing customer engagement, offering a high return on investment, and significantly improving conversion rates.

April 2, 2024

Had an issue getting setup, and their support team took care of everything super quickly. Very friendly and helpful. Excited to see how much revenue lift the live agents/ai can generate for our small business with SMS. I've tried other sms platforms and TxtCart is by far the best one I have used thus far.

Kaytique
United States
4 months using the app
TxtCart replied April 17, 2024

Super glad to hear we were able to quickly resolve any issues you had and get started on immediate revenue lift via the conversational SMS flows.

- Rachel from TxtCart

January 22, 2024

This was a feature that I was not using as often as I thought I would and due to that I decided to cancel my membership. There was a bit of confusion in the process yet once I as able to get Kyle on line the process turned super easy after that. He listen to my concern and solve it within less than 10 minutes and supplied a credit for once I'm ready to return. Much Appreciated !

T'ea Moss Gel
United States
About 1 year using the app
TxtCart replied January 24, 2024

Very appreciative of the kind words, and glad to have you back with us.

- Kyle from TxtCart

February 29, 2024

Great experience, one of your team member's helped me a lot right now. Her name is Sara and l give her lots of thanks for helping me with troubles.

BlazeWizz
United States
28 days using the app
TxtCart replied March 1, 2024

Thanks so much for the valued feedback!!

- TxtCart Team

March 16, 2024

The app works really well, and the customer support is very helpful and kind! I highly recommend this app!

MLURY
United Kingdom
4 months using the app
TxtCart replied March 18, 2024

Appreciate the kind words and glad to see the massive success you're having with SMS and abandoned cart recovery :)

- TxtCart Team

March 16, 2024

Sara at TXTCart has been incredibly helpful and knowledgeable in assisting me with my inquiries. Her professionalism and dedication to customer service are commendable. She went above and beyond to ensure that all my questions were answered promptly and thoroughly. I greatly appreciate her assistance and would highly recommend her to anyone in need of exceptional customer support. Thank you, Sara, for your outstanding service

Roody ITech L.L.C™
United States
About 1 month using the app
TxtCart replied March 18, 2024

Really appreciate the kind words and testimony on behalf of Sara and the entire TxtCart SMS Team!!

- Rachel from TxtCart

February 29, 2024

TxtCart this app really amazing The support was very helpful. I recommend anyone for entrepreneur that want to grow their Shopify store revenue

Gentlemen Gear
United States
About 1 month using the app
TxtCart replied March 2, 2024

Really appreciate the strong testament of what we're doing here at TxtCart for entrepreneurs of all sizes!

- TxtCart Team

April 17, 2024

Very good customer service, highly recommend this app.

EngravedMe
Canada
5 months using the app
TxtCart replied April 18, 2024

We're glad you think so highly of our CS team! We care deeply about every merchant/brands success with SMS and the platform :) Let us know if we can do anything else!!

- Sara from TxtCart

February 7, 2024

This app is an absolute game changer! My conversion rate has more that tripled in less than 24 hours with the text messaging to the customers.

Quick Transfers
United States
2 months using the app
TxtCart replied February 9, 2024

Love the testimony and positive results! Keep crushing it!

- Sara from TxtCart

February 7, 2024

So far this app is crushing it for my Shopify store. Recovered 128 subscribers today and the AI is having full blown conversations with customers to convert more sales. This just blew SMS Bump out of the water for me. No more credit loading and custom building. Conversational texting is the only way and set up took 1 minute. Simple, efficient and making me a ton of money. Thank you

Finley.
United States
13 days using the app
TxtCart replied February 9, 2024

So stoked to hear the early success you’re getting and look forward to continuing to work together and further improve the product for awesome brands like yourself!

- Kyle @ TxtCart

March 6, 2024

Great customer service! Rachel was very nice. Also, I've used the app for 2 weeks now and already see a 400% ROI.

DREAMWRAP SLEEP
United States
15 days using the app
TxtCart replied March 8, 2024

Amazing results you've gotten in only 2 weeks!! Keep crushing it and we're always here to support your growth.

- Sara from TxtCart