LaunchX ‑ Under Construction

LaunchX ‑ Under Construction

Reviews (48)

Overall rating
4.8
Counts per rating level
  • 90% of ratings are 5 stars
  • 4% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 4% of ratings are 1 stars
Edited July 30, 2024

UPDATE:

I am writing to update my previous review, as the wonderful team (especially Manoj Prajapati) reached out to me to offer to assist in rectifying a few key issues I had mentioned below. Not only did they diligently and patiently work with me via email over numerous weeks while being highly responsive and helpful in al matters I wanted to address, but I'm very pleased to say that they were able to update the speed of loading and also tweak various things in the layout for me, and I am now very pleased with the result of all of their support and hard work.

I am extremely grateful to them and Manoj for their generous help in getting my landing page ready and I am delighted with the result.

If you have any issues, do not hesitate to reach out to them, it is the best customer service experience I have had in a very long time, if not ever!

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I really wanted this app to work, but unfortunately there is one major problem: when you create your app landing page and sync it to your Shopify store, when you visit your store URL, the page does not load right away.

Furthermore, the initial page you see is the Shopify default 'password page' and only after a few seconds are you rerouted to a different URL where the app landing page becomes visible. So basically you see a different page first before the rerouting happens.

The URL also mentions /app/under-construction (surely the word 'app' should not appear), and there is an unacceptable time lag before the final desired landing page appears to people.

I had a lovely page ready to use but as a professional store owner, I and many will need the 'coming soon' landing page to show up quickly and under the actual store URL alone.

Extremely disappointing and I wasted hours working on the page and then also with customer service (who were helpful but ultimately said this is how their app works).... it's just not an adequate set-up for people who want a professional result.

Contra Kids Mutiny
United States
About 1 month using the app
Identixweb Limited replied June 10, 2024

We apologize for the inconvenience you experienced. Your feedback is valuable to us. We understand your need for a quick and professional result, and we're committed to addressing these concerns.
We have checked, and we didn't receive any concerns from your end. I kindly request you to reinstall the app so we can assist you with the setup over a call.
Thank you for bringing this to our attention. If you have any further questions or feedback, please don't hesitate to reach out to us.

October 30, 2024

Does exactly what it's supposed to do and a lot of customization available! Recommend!

ZOO-design
Denmark
About 1 month using the app
Identixweb Limited replied November 11, 2024

Thank you for the fantastic review! We're glad to hear the app is meeting your needs and that you're enjoying the customization options. We appreciate your recommendation! 😊

July 11, 2024

Amazing product Wonderful customer service, solve our problem in seconds!OMG and it's FREE!

UnifyDrive
United States
1 day using the app
Identixweb Limited replied July 17, 2024

Thank you for your amazing review! We're thrilled to hear that you love our product and had a wonderful experience with our customer service. We're glad we could solve your problem quickly. If you need any further assistance, we're here to help!

March 27, 2024

Probably the easiest straight forward app I ever used. And my only doubt got answered literally in 1 minute through live chat. Fantastic support!

The Hounds Coat
New Zealand
About 1 hour using the app
Identixweb Limited replied April 29, 2024

Delighted to hear it! We aim for simplicity and quick support. Thanks for the glowing review!

June 27, 2023

great once you get to know the ins and outs of it. The background video function does not work. so that was disappointing. Also there is no social media button for TikTok. Only 2 reasons why it's not 5 stars vs 4

Emperiol
United States
20 days using the app
Identixweb Limited replied June 27, 2023

Hello 👋🏻, I hope you are well and safe!
Thank you 🙇🏼‍♂️🙏🏻 very much and I really appreciate your honest review of our app. 🥰😍
➝ I request you reach out to our support team via email or live chat regarding the background video issue, so they can look into that and resolve it. Use this email address for support: support@identixweb.com
➝ I have passed information to our app development team to look for the possibility to add TikTok as an additional social media option.
➝ Thank you 🙏🏻🙇🏼‍♂️ for your support, and if you have any further questions or feedback, please let us know. 🙌🏻

January 3, 2017

We have just started using under construction and we are very satisfied with their services. As a new user we had many questions starting off and Matt has been very helpful and responsive. He helped us make corrections quickly

Nation Of Shades
United States
1 day using the app
Identixweb Limited replied April 2, 2021

Thank you for your valuable feedback. We really appreciate you taking the time out to share your experience with us.

April 3, 2019

Easy to use with Shopify and no bloat. Just in few Clicks I setup my Under construction page. Sometimes I use this very fast. Always does just what I need it to. Thanks to the developer!

Raze Wood
Portugal
About 1 month using the app
Identixweb Limited replied April 2, 2021

Thank you for your valuable feedback. We really appreciate you taking the time out to share your experience with us.

June 19, 2020

Great support and customer Service!! , We recommend you this app, it's very easy to use and the support team very helpful.

factory1direct
United States
11 days using the app
Identixweb Limited replied April 2, 2021

Thank you for your valuable feedback. It was our pleasure to help you out with your queries!

December 30, 2019

Great apps and support. Quick response on chat, they hear my problem and quick solve it. Kind support, thank you!

KUDEN by TAKAHIRO SATO
Japan
About 1 month using the app
Identixweb Limited replied April 2, 2021

Thank you for your valuable feedback. It was our pleasure to help you out with your queries!

November 21, 2017

I used this app while I was rebranding more store, very easy to use and looks great. I even run in to technical difficulties when I deleted my theme but the support was so helpfull and solved my problem for me. Great App

Nobhvr
United Kingdom
1 day using the app
Identixweb Limited replied April 2, 2021

Thank you for your valuable feedback. It was our pleasure to help you out with your queries!