Overall rating
4.5
Counts per rating level
  • 91% of ratings are 5 stars
  • 0% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 9% of ratings are 1 stars
Edited January 13, 2020

This app has been extremely helpful to our team! It ensures that we have a reminder when orders are left unfulfilled. This has resulted in an increase in satisfied customers. Additionally, the support has been super fast to respond to our inquiries and has made all adjustments we have requested without hesitation. We truly appreciate this!

Decathlon
United States
10 months using the app
February 23, 2021

I used this app to help me update customers. I am a dropshipper and some orders take longer to fulfill so the app helps me keep customers updated BEFORE they contact me questioning "where's my order?"
I get anxiety when customers contact us asking about their order that's taking long or doesn't have a tracking number yet. This has helped ease my anxieties about the whole process.
Customer support is very responsive. They will usually get back to you within less than 24 hours.

Maximum Beauties
United States
8 months using the app
Xeon Apps replied February 23, 2021

Thanks for using the app and taking time to provide a great review. :)

July 19, 2022

This app is exactly what we needed to make sure our customers and staff are clear on order lead times. It's worth every penny!

CASSON
Canada
8 months using the app
March 19, 2020

Great app and support from the developer. Highly recommended to anyone looking to send mass emails to customers with unfulfilled orders.

Majestic Beard Tools
United Kingdom
6 months using the app
Edited July 17, 2020

Directions were not clear, but the help desk assistant was great!

Brotha Bakes
United States
6 months using the app
Xeon Apps replied July 16, 2020

Thanks for the review. :)

May 1, 2019

Excellent App for helping never miss an order fulfillment date. Great support as well! Very easy install. I would highly recommend.

Pops Corn
United States
3 months using the app
November 1, 2019

Simple to use and SO helpful. As a small business owner, I rely on this tool to keep me out of relationship trouble with customers over shipping issues that crop up from time to time.

SohoSpark
United States
3 months using the app
April 20, 2020

Works great and is super helpful for tracking unfufilled orders and even sending messages to your customers automatically. The creator even added extra features for me.

throtl
United States
2 months using the app
Xeon Apps replied April 20, 2020

Thanks for the great review. I'm glad you like the app and find it useful :-)

Edited October 16, 2020

Very useful app for both internal and to customer automation of communications. Great and very efficient support.
Recommended.

MediaMarkt Canarias
Spain
29 days using the app
Xeon Apps replied October 16, 2020

Thanks for the great review. We are happy to help you with your needs.

July 20, 2020

I haven't been able to find another App on Shopify that does anything like this or at this price. Easy and intuitive to set up. Customer Service is top notch. They quickly incorporated some filtering suggestions I made. Great App

BnB Tobacco
United States
27 days using the app
Xeon Apps replied July 20, 2020

Thanks for the great review.