UpCart—Cart Drawer Cart Upsell

UpCart—Cart Drawer Cart Upsell

Reviews (1,000)

Overall rating
4.8
Counts per rating level
  • 94% of ratings are 5 stars
  • 2% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 3% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for boosting conversion rates and average order values through its customizable cart thresholds and upsell features. It integrates smoothly with Shopify themes, enhancing cart pages aesthetically and functionally. The drawer cart upsell is noted for its ease of use and brand compatibility. Merchants also praise the responsive support team for efficiently handling installation and customization issues.

December 26, 2024

The best cart you can probably have. The support by Aina was awesome. She helped me out and could fix my problem in a few seconds!

treame©
Germany
About 2 months using the app
AfterSell by Rokt replied January 13, 2025

Aina will be so happy to read this review, thank you so much 🙏 We're so glad that she could fix your problem quickly! Please don't hesitate to reach out if we can assist you with anything further 😃

January 3, 2025

Great app, great customer service - always prompt in their responses and easy to deal with. Highly recommend to other brand owners.

MoonBrew
United States
Over 1 year using the app
AfterSell by Rokt replied January 13, 2025

We appreciate you taking the time to leave us such a nice review on our great customer service and app. 🙏 You're recommendation means a lot to us! 😁 Please let us know how we can continue to assist you!

December 12, 2024

I've had Upcart for about a year now and no problem so far.

It has definitely helped increase sales.

Crest Harbor
United States
8 months using the app
AfterSell by Rokt replied December 22, 2024

Thank you so much for working with us for so long! We know we've made some changes and are so happy to hear you've had no issues with us! Looking forward to continuing to work with you in the future! 😁😁

December 9, 2024

Super fast and responsive technical support - they are there when you need them!

Pip Decks
United Kingdom
Over 2 years using the app
AfterSell by Rokt replied December 11, 2024

We're so happy you loved our fast and responsive support! Please let us know if there's anything we can do to make your experience with us even better!!

February 17, 2025

Amazing support team! Their AI support bot is probably the best I've seen on a shopify app. Needed a little more support outside of the bot's capabilities and a support agent named Jacinda helped me work everything out flawlessly. Highly recommend this app

PURPLE ROSE SUPPLY®
United States
12 days using the app
December 20, 2024

Hailey was super helpful! Great customer service and great product!

Näak NA
Canada
About 2 years using the app
AfterSell by Rokt replied December 22, 2024

Hailey will be so happy to hear that she was super helpful and gave great customer service 🤗. We're so glad you're enjoying our app as well! Please let us know if we can help with anything else 😃

December 10, 2024

Really helpful, John helped and sorted our problem within minutes. App works great, especially the upsells to add products on at the end.

Tuffa Boots
United Kingdom
26 days using the app
AfterSell by Rokt replied December 11, 2024

John will love this! Thank you so much for sharing your great experience with our support and how you're enjoying our app! We really appreciate it!! 🙏 We look forward to continuing to grow with you so please let us know if there's anything we can do to assist you in the future! 😁

Edited November 29, 2024

I had originally written a 1-star review because something on my invoice did not add up and I thought UpCart was charging a percentage of my sales.

Their team reached out to me and patiently explained to me their pricing model and how that works. They clarified all of my doubts and it's clear that they really care about their product and having happy customers.

Because of that experience, I'm amending my review to 4 stars. I don't give 5 stars, because I still don't understand why this tool can't be a one-time subscription model regardless of how many orders I have on my shop.

However, if you're looking for a nice cart drawer solution, and don't mind their pricing model, this tool has been a breeze to install and use!

Simple Germany
Germany
8 months using the app
AfterSell by Rokt replied November 25, 2024

Hi there Simple Germany!

I'm really sorry to hear about your poor experience with our pricing! If you have feedback on how we can word the pricing better to reduce confusion, please let us know and we'll do everything in our power to ensure it's clearer in the future.

With that in mind, allow me to explain why UpCart's pricing is structured this way. UpCart isn't just an upselling app, and this is why we don't charge on a per-upsell basis.

UpCart's main value is giving your customers a convenient, always accessible, and easy way to manage their cart while browsing your store. Normally they'd have to load a whole new page (.../cart) to do so, which adds friction to the transaction and may increase churn.

The best way to judge UpCart's impact is by looking at the number of orders generated, since every order interacts with UpCart and gets value from it.

I completely understand the frustration around the pricing, I recommend continuing the conversation with our support team (clicking "I need more help" on the bot will redirect the conversation to our team) so we can help improve your experience with the app.

Thanks again for your honest review, and we hope to hear from you in the support inbox soon!

- The UpCart Team

November 13, 2024

Great app, I find it super useful on my store. The support team have also been really helpful.

Bundl Australia
Australia
12 months using the app
AfterSell by Rokt replied November 16, 2024

We're so glad our support team was able to help you and that our app is useful for your store 😀. Thank you for your loyalty and we look forward to seeing your continued success!

December 14, 2024

very good and effective app overall, but incredibly POOR customer service. We are in the most important & lucrative season of the year, there is a small issue we are having with this app. but no concrete support in the past 15 days, this is very very disappointing. so I wouldn't recommend this app unless they improve their customer service!

CarPlayBox
United States
Over 1 year using the app