Reviews (582)

Overall rating
4.8
Counts per rating level
  • 92% of ratings are 5 stars
  • 3% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 3% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for boosting post-purchase engagement and sales through customizable email templates that are easy to use without extensive coding. Key features like abandoned cart follow-ups, order confirmations, and shipping updates are noted for their effectiveness. The app also supports referral programs and upsell opportunities, which help expand customer reach and increase revenue. Merchants appreciate the user-friendly interface, straightforward setup, responsive customer support, and the quick return on investment due to efficient email delivery.

May 25, 2021

Essential App for transactional store emails. It's like a secret weapon working in the background for you all the time. Also, the staff and support are really unparalleled. If only more Shopify apps could be this effective and helpful. You'd have to be crazy to have a Shopify store and not use Spently.

Flax8, Inc
United States
Almost 2 years using the app
May 17, 2016

Customer service is excellent. Thanks to Ren for fixing my problems.

38dollarglasses
Canada
Almost 2 years using the app
December 7, 2017

Using the free version so can only use the Order Confirmation email. When my customers order they automatically receive an email with a Thank You discount offer, plus recommended products for them - this has increased volume and value of sales. Great stuff!!

Spiritual Lifestyle Products Gifts
Australia
Almost 2 years using the app
Edited March 31, 2020

Every experience with Spently has been super. Grace is a rockstar and they are both expedient and thorough. We very much appreciate the great service.

Hex Head Art
United States
Almost 2 years using the app
March 4, 2018

Easy to set-up even for a complete newbie.

Sunders Gifts
United States
Almost 2 years using the app
July 6, 2015

Really in love with this app. It has the perfect mix of usability and customization. Well worth the price.

Uoionline Com
United States
Almost 2 years using the app
September 28, 2023

Jumping into UpOrder was a solid decision. It's straightforward to use, and our post-purchase email game has seriously leveled up. And speaking of leveling up, Tina from their team is awesome. If you're considering UpOrder, I'd say it's worth a shot.

Texas Standard
United States
Over 1 year using the app
Pantastic replied September 29, 2023

We're overjoyed to receive your fantastic review for our app (and for Tina!). Thank you for your support and for being an advocate for our product.

July 12, 2023

I personally do not have anything negative to say about UpOrder - What I love the most is the team and how responsive they are. They have helped tremendously with any initiative we may have.

Pet Honesty
United States
Over 1 year using the app
March 3, 2016

I'm not liking it but I'm loving it!...Very professional looking email notifications so much better than Shopify.

You can also change the images to suit for Christmas, Mother's Day etc. Discount code is so much better and I'm so looking forward to some new features on the way.

Hats off to Ren (thanks) when I required some help but it's so easy to do.

I understand it's pricey but it's worth every penny...an app you all must have...TOP!

Azana
United Kingdom
Over 1 year using the app
Edited December 23, 2014

All stock notification emails should cower in shame!
This is a must have app if you want your notifications to be a pleasure or a plain text bore.

It has a very intuitive notification editor with a comprehensive back catalogue of stock template that you install or if you choose (like I did) you can heavily modify a template to suit your store design ethos. The fact that it does away with the need to HTML tag/code your content, so modifications are very simple once you are up and running. The installation process is intuitive too.

Now that I have the "setup" of my notification complete, the stand our feature is the analytics. Knowing how customers respond to your email notifications gives you some very powerful insights. Spently also gives you the option of driving social media to you social platforms driving reach and revenue.

I did first think that the price should have been a one off payment, I have now realised that I keep coming back to make minor tweaks or use the app to produce notifications for other apps such as BookThatApp (I needed booking capability for my store so it was easier to use a stock notification I made earlier and modify it to suit the booking notification). Given the repeated use and analytics, this is a "money worth spending" decision so the monthly fee is very reasonable given the features.

All in all slightly evangelical review from me, but the app really does warrant it. I haven't tried out the customer support or tech support so cannot comment on reliability/responsiveness. The flip side of this is that having setup all my store notifications I didn't need to make contact because the dashboard etc are planned out very well.

Well done Spently!

Regards
Code3D

www.Code3d.co.uk - The home of 3D printed jewellery and TinyTwin3D (

Code3D - The home of 3D printed Jewellery and TinyTwin3D
United Kingdom
Over 1 year using the app