Reviews (582)

Overall rating
4.8
Counts per rating level
  • 92% of ratings are 5 stars
  • 3% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 3% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for boosting post-purchase engagement and sales through customizable email templates that are easy to use without extensive coding. Key features like abandoned cart follow-ups, order confirmations, and shipping updates are noted for their effectiveness. The app also supports referral programs and upsell opportunities, which help expand customer reach and increase revenue. Merchants appreciate the user-friendly interface, straightforward setup, responsive customer support, and the quick return on investment due to efficient email delivery.

Edited August 22, 2015

Great app, does exactly what is says, our notifications look great :)

Karlaclub
Romania
4 months using the app
August 12, 2019

Spently has created so much lost revenue for us, highly recommended app for abandon cart recovery, as well as coupon code creation.

Scenario Home
United States
4 months using the app
April 13, 2015

Great App. Easy to make nice designs that are a massive improvement on the standard notifications. Good customer service with quick responses. I emailed regarding adding the ability to do matching Orders for printing through the shopify order printer app and they are looking into it so fingers crossed!

Bookbinders Online
Australia
4 months using the app
April 23, 2016

the emails look really good now, had struggled a bit with the interface and choosing what email template set up would convert on my store and contracted the guys to set the templates up for me with images I provided, good personalised service and responsive to changes.
got a 130% open rate and a 23.6% click through rate so far resulting in a $332 ROI so far.

Galleryserpentine
Australia
4 months using the app
February 23, 2015

Great customization, easy to use, good customer service! Happy we selected Spently for our notifications.

Stateofg
United States
4 months using the app
April 14, 2019

This app is a must have if you want customized email notification sent to your customers, it's easy to use in setting up your email templates. I especially like how the setup not only gives you instructions on how to setup but it also provides a video that shows you how to setup templates. I would recommend this app to anybody that wants to have repeated customers visit and shop at your store because of the nice professional email reminders that is automatically sent to your customers for shipment tracking and friendly reminders from events that the customers initiate. Customer service is excellent through chat and email support. This App Is Awesome!

Bounce Music Inc
United States
4 months using the app
September 26, 2016

Easy to install and use (clear instructions); it gives my company an opportunity to connect well with customers (gives our emails a personal touch).

College Castle
United States
4 months using the app
December 2, 2021

I use this app to send order confirmation and shipping confirmation emails. It let's me further inform my customers and strive to increase their enjoyment of my product. Tina is extremely attentive and thorough. The development team is smart and agile, and rises to the challenge of unique requests. Thank you dev team! Thank you Spently!

Pearl Street Caviar
United States
4 months using the app
Edited April 21, 2015

This App is great! It's very easy to use and it allows me to create beautiful, personalized email notifications that I send out to my customers, at an affordable price. I would definitely recommend this App to a friend or two.

I Imagine Creative Studio
Norway
4 months using the app
March 28, 2016

I signed up for Spently after not wanting to have duplicate emails going out from other vendors like Recieptful (they were great, just not what I was looking for from a consumer experience perspective) and I wasn't happy with just sending out text emails.

Being overly busy like everyone is I finally enlisted the team at Spently to build out all my templates. This was a huge help and worth every penny to get up and running quickly. We went through a few revisions and anytime we needed to adjust something, for whatever reason, they were quick to respond and happy to help.

We've only been live for a couple of days and we've already landed a sale directly from the emails which paid for the service this month. If you are on the fence - pull the trigger. You won't be disappointed.

If you wanted to see how our emails look feel free to check out our shop and make a purchase :)
www.snakebiteco.com

Snake Bite Co
United States
4 months using the app