UpOrder (formerly Spently) , 582 reviews
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants highly value this app for its user-friendly interface and its ability to enhance post-purchase email communication. It's praised for boosting conversion rates and revenue, with significant return on investment reported. The customer service, especially from support staff member Tina, is commended. Merchants enjoy the customization features for brand-consistent email notifications and the insightful analytics feature. The app's ability to drive social media traffic, generate unique discount codes, and create professional emails without coding is appreciated. Increased sales have been reported due to the cart abandonment email feature and automated follow-up emails. The app is recognized for creating engaging, professional, and brand-consistent emails, leading to increased customer lifetime value and email open rates.
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The idea of this app is great. However, app does not work. You can create cool emails but they will not publish. There's no option to copy the html for shopify. I really wanted this app to work. I spoke with several associates that were not able to assist me. Hopefully I can find an app similar that actually works. Don't waste your time designing emails.
Thank you for your feedback and I'm sorry to hear that you were experiencing frustrations during the publishing process of your templates. From what we can see, it looks like you ended up being able to successfully publish your Spently templates to Shopify! We would love to hear your feedback on how to improve our publishing process, please feel free to reach out to us at support@spentlyhq.com. Our team is online Monday to Friday between 9am to 5pm ET and is always happy to help!
Installation is quite easy. I decided to test with the free plan that is supposed to support up to 10 orders. A few hours and 4 orders later, I received an email to upgrade, that I have gone over the quota and no emails are being sent. By this time I had not even finished setting it up.
I addressed this with support. I upgraded to basic. I must have missed their notification email because I just logged in and found email sending had been suspended again - so I can upgrade again to the $40 plan. This was after sending just 34 emails which include order confirmation, shipping, out for delivery and order delivered.
I think this app uses cooked data to force you to upgrade billing. When I raised this with support, they asked for access to my store (which I gave), but they never offered any explanation why my order count and theirs do not match.
Be warned. Your emails will keep getting frozen until you reach $400 a month plan.
Sincere apologies for the experience you had. We pull the number of orders from Shopify's API to calculate this, but if there was some error, we would be happy to correct it. Please reach out to support@spentlyhq.com to get this resolved.
I HATE THIS APP, I WOULD NEVER RECOMMEND THIS TO AN ENEMY, MUCH LESS A FRIEND!! YOU GUYS REALLY NEED TO STOP FOCUSING ON TRYING TO MAKE MONEY WITH CRAPPY SERVICES AND SPEND MORE TIME ON GETTING THIS APP TOGETHER!!!
This application will not allow to send emails to customers and I suffered very badly. Never go for this apps it is not even reflected in Shopify after installation. Leave this apps very fast, I had worst experiences. The charges are very high.No support also given. Pathetic services
We’re sorry to see this review, but it’s an inauthentic representation of our app and our interaction with you.
Our customer support team responded to you within 15 minutes even though it was at 1:30am EST and our support hours are typically from 9am - 6pm EST. We care about our merchants and we pride ourselves on our service. We are still more than happy to help you in any way we can.
We don't offer email newsletters, it's just not what we do. We support your Shopify notification emails and power automated follow up emails. If you would like to send newsletters there are many great apps in the Shopify App Store to do that.
We do not hijack your data in any way. We do need some data to properly service you and your emails, with features like product recommendations, discounts, and analytics. We delete all of your data within 30 days of uninstalling our app. You can find more info in our Privacy Policy.
Every Shopify app you install from the Shopify App Store is visible under the 'Apps' section in your Shopify admin. If for some reason you cannot see our app there please contact Shopify Support for help. Our thousands of merchants, including the 450+ merchants who have given us positive reviews would disagree with you that our app is not reflected in Shopify after installation. They are all driving fantastic results, and it's worth the investment to them. We'd love to deliver the same service and results for you.
Also, the app is completely free for you to use at your order volume :)
After spending 1 hour editing 15 templates, it says I can only use one on a free plan, next plan is $19 for 50 emails... I am so disappointed..
Thanks so much for the feedback! We have since introduced global settings into the email builder that allow you to design all 15 store emails is less than 15 minutes :)
Our new Starter plan allows you to send unlimited emails for up to 50 orders per month for free. Hope this is helpful!