UPS Shipping (Official)

If you are an IOSS-registered business, this app is currently unworkable, useless and you should avoid it. The software mis-declares commercial invoice details and values to customs/ups brokerage for international shipments (and this is meant to be an official app?) and then customs subsequently incorrectly charge our customers import tax and fees we have already paid via our IOSS intermediary!

This Issue with the data they are providing UPS has been highlighted to the developers of the app on multiple occasions, with clear evidence of issues, even specifically detailing where we can see why issues are happening, and yet no resolution nor constructive feedback has been provided to date. It is totally unacceptable.

If you are not IOSS registered or don't send any packages to the E.U then perhaps this issue won't affect you or your customers. But if you are like us, this app and the data it sends to UPS is completely useless and will cost you and lose you customers. This is a fact. We can provide the evidence of failure after failure. Overcharging after overcharging and no one could care less.

Avoid at all costs.

Super fast support response every time I've encountered an issue with the app. 100% recommend

Be aware that this app is NOT UPS or an official UPS app, despite its name.

I wasted A LOT of time installing and setting it up, only to find out they can't provide labels for some UPS services, including Ground Saver and SurePost.

That's fine, but it needs to be stated in the description here or at the least on the app itself, as many businesses in the U.S. use these services.

Its been really easy to install and operate. The customer service are very responsive. Very happy so far

The app is very streamlined and saves our business a lot of time with processing orders and the support staff is very helpful, Ruben Miller especially. I would definitely consider this app if you end up feeling stuck in shipping processes.

Very happy with the help of the support team so far! They emailed with me back & forth to help me configure the Dashboard and connect it to my Shopify Store

The customer service on this app is ten times better than what I was getting with Shopify. Thank you Ruben and team!! I absolutely love your level of service. Cheers ;)

First of all, they did a one on one meeting with me to get everything setup and working flawlessly. Secondly, it didn't cost anything nor did I need to upgrade my Shopify plan. I am using a basic legacy plan and it still works. You don't need Premium Shopify, you don't need a paid app. This works and all of my negotiated rates are in there. Amazing service by the App team developers here.

This app is fantastic! It has all the features we wanted and is simple to use. Support is very responsive.

I need help logging into the app and activating my shipping. I am in the UAE and everything was sent via email. My problem is not solved yet.