Reviews (114)

Overall rating
4.6
Counts per rating level
  • 92% of ratings are 5 stars
  • 1% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 4% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly value this app for its seamless Shopify integration, automating fulfillment and generating automatic commercial invoices for international shipments. They praise its user-friendly interface, multi-store connectivity, and customizable settings for diverse shipping needs. The app supports direct label printing and efficiently manages complex shipping tasks. Exceptional customer support is frequently highlighted, with quick resolutions and proactive service. Continuous updates based on merchant feedback enhance its performance and satisfaction.

January 28, 2026

The app is very straight forward, easy to link your accounts and Ruben provides quick support when needed!

HeliumDeploy
Canada
Over 1 year using the app
December 8, 2025

UPS Support really works, Ruben helped me with connecting two stores to one account, so I am completely satisfied with this app and can recommend it for sure.

SKINLIST
Netherlands
Over 1 year using the app
October 9, 2025

The support I received was above and beyond my expectations, especially with Rueben. I needed to update web pages with UPS and effected my UPS app in Shopify and my customers were unable to place orders. Reaching out for support and he (Rueben) was there to offer assistance and most instances, corrected the issues. I would highly recommend!!!!

Camille La Vie
United States
10 months using the app
November 17, 2025

Great support from Ruben who helped us solve an issue after UPS migrated to OAuth 2.0

Canoe Centre
Ireland
Over 2 years using the app
October 13, 2025

UPS customer support, especially Ruben, has been absolutely incredible and extremely helpful. The support team has been very responsive, providing feedback quickly and consistently going the extra mile. Honestly, it’s some of the best and most helpful support I’ve received!

This level of support makes it easy to remain confident in the app’s functionality and to continue using the UPS dashboard. We are very grateful for all the assistance.

Colourtrend Paints
Ireland
About 1 month using the app
November 25, 2025

Rápidos, atentos y con seguimiento. Como todo lo que hace UPS. Ruben Miller fue el técnico que me ayudo, impecable. La aplicación claramente sigue en desarrollo pero incluso en esta etapa es muchísimo mas fácil que usar la pagina web y mas con el servicio técnico que poseen.

Mistral Coffee SL
Spain
7 months using the app
January 11, 2026

dosent work at all, dosent show at checkout, nothing

Amanda Marcucci
United Kingdom
Over 1 year using the app
United Parcel Service, Inc. (“UPS”) replied January 12, 2026

Hello,

thank you for using the App. The UPS Dashboard app does not support displaying rates in the Checkout. The Dashboard works in a way that it synchronizes your orders from your Shopify store to the Dashboard. On the Dashboard you can in bulk create labels, return labels, use paperless invoice, schedule pickups and many more features.

We provide another App for displaying UPS Checkout Rates in Shopify. In order to use this you have to have a Shopify Plus, Advanced or Growth plan.

Please reach out to us at upsplugins@ecommerce.help so that we can guide, support and onboard you.

Thank you
Team ecommerce.help

October 22, 2025

Had a great experience with the IT team, always on hand and very prompt with support during our initial set up/plug in stages. Shout out to Ruben for putting up with me :)

The Muff Liquor Company
Ireland
25 days using the app
January 20, 2026

10/10 support setting up the app. all features you need.

VISIO
Germany
About 1 month using the app
September 24, 2025

This app is fully linked to Shopify and save us a lot of time + This app is very easy to set up and use + The support by Ruben is first class : Very fast reply + Accurate solution + always an email to check the solution

Luisa Paixao | USA
Portugal
About 1 year using the app