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I need help logging into the app and activating my shipping. I am in the UAE and everything was sent via email. My problem is not solved yet.
Hello,
we've tried to reach out to you a couple of times with different email address. We've also tried to schedule calls with you with one of our onboarding specialist but you did not reach back.
Please get back to us by writing us to upsplugins@ecommerce.help or opening up a ticket on https://ecommerce.help
could not connect account
Hello,
we've been trying to reach back to you 5 times but did not hear back from you. Please communicate with us so that we better understand your use case and if this can be handled with this App. Currently it seems like you're not producing any online orders but more through the Shopify POS in your brick&mortar store.
We're also trying to schedule an onboarding call with you to understand the scenario better and provide solutions.
Please get back to us on upsplugins@ecommerce.help
We'd appreciate the collaboration!
First of all, they did a one on one meeting with me to get everything setup and working flawlessly. Secondly, it didn't cost anything nor did I need to upgrade my Shopify plan. I am using a basic legacy plan and it still works. You don't need Premium Shopify, you don't need a paid app. This works and all of my negotiated rates are in there. Amazing service by the App team developers here.
Excellent performance from support staff!
This app is fantastic! It has all the features we wanted and is simple to use. Support is very responsive.
Quick response and Ruben Miller fixed the issue swiftly! Very grateful. Thank you!
Good app, supper fast support!
I'm not sure I've ever left a review for anything for, but this app and the team that supports it deserves one! Its easy to setup, easy to use, and it works. I had a few missing features- printing labels from the app, and scheduling a pickup- and Ruben got back to me very quicky (1hr or less) to fix my issues and set us up for a successful product launch day. Thanks! I'll continue to use!
Great App, and great Support Team. It might look a bit a segue at first, but with a little Time and the helpful Tips of the Support Team, everything works flawless.
Fast customer support. The app is simple but works great. We use it in orders that require to be divided into more than 1 box/label.