Reviews (1,716)

Overall rating
4.9
Counts per rating level
  • 97% of ratings are 5 stars
  • 2% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for boosting business conversions and average order value, particularly praising its freemium model that charges per conversion. It's lauded for its ease of use, upselling, cross-selling, and product add-on features, along with good customization options. The customer support team is commended for their efficiency and availability. The app's seamless integration, multilingual support, and clean upsell presentation are also highly valued.

March 22, 2023

Perfect Support!
Very nice conversation and helpfull.
Siva help me a lot. Now i can sell!
The app is very helpfull!

Lili Home&Garden
Poland
About 11 hours using the app
Logbase replied March 22, 2023

We appreciate you taking the time to leave us your 5-star review. It means a lot to the whole team, and we’d love to have you back very soon.
Customer Success Team - Logbase

November 1, 2022

Great support and easy app to use! I tried two other apps for cross sell, this is the best one so far.

Breath of Fire Eco & Yoga Fashion
Germany
About 11 hours using the app
Logbase replied November 2, 2022

Thank you for the wonderful review! 🙏😊

Edited February 15, 2022

After a but of trouble at first, the help I received was excellent. The app is good, useful and If you require help from the developers then you would receive this easily.

Bullabaloo
United Kingdom
About 10 hours using the app
Logbase replied February 11, 2022

Thank you for being patient and kind enough to re-consider us after the initial difficulties. As a takeaway, we will strive to make the app even easier to understand and work on video user guides.

January 8, 2022

I really wanted to keep this app but only since I installed this app my store started to move EXTREMELY slow. My theme editor could not load and the app's dashboard also does not load.

Let's Get Customized
Trinidad & Tobago
13 days using the app
Logbase replied January 9, 2022

I have reached out to you on email to get this sorted. In general an app cannot slow down the Shopify theme editor, so it could possibly be slowness with the Shopify admin at that time. Also our apps are designed in a way to load in parallel with your online store and not affect performance. However, let's connect and check this to resolve or rule out any issues with our app.

December 30, 2022

App has done everything we needed it to do to apply discounts and promotions. When we got stuck the customer service was amazing. We scheduled 2 zoom calls within a space of hours and help was provided when needed, they stayed on the line until everything was resolved. Very happy with the service! It's amazing for our store.

Mapley
Australia
About 9 hours using the app
Logbase replied December 31, 2022

Thank you for the wonderful review! 🙏😊

January 2, 2023

Highly Recommended!! We are impressed with this app. We were able to schedule a Zoom meeting within hours and Kavishan was so helpful, Kavishan was able to help assist us with integrating and setting up everything our store needed in minutes. 10/10 for customer service. Thank you

montiplaykids
Australia
About 9 hours using the app
Logbase replied January 2, 2023

Thank you for the wonderful review! 🙏😊

June 16, 2023

AMAZING customer services, big shoutout to Siddarth that organized a quick "tour" for me within the app and kindly answered all my questions. Also, I made some "custom" requests and he help me with the coding. The app is brilliant and the customer support is 12/10. Thanks!!

Batera Brand
Spain
About 8 hours using the app
Logbase replied June 16, 2023

We really appreciate you for taking the time to leave us a wonderful 5-star review. It means a lot, and we’d love to have you back very soon.

November 30, 2021

I just started using this app. Really enjoying it. Your company's customer service is really great!

Northern Botanicals
Canada
About 8 hours using the app
Logbase replied December 3, 2021

Thank you for the wonderful review!

July 27, 2022

Wonderful app if you want to increase your website conversion. Thanks Sudhan, for the kind support, it was worth it !

Lepure Chocolatier
India
About 7 hours using the app
Logbase replied July 27, 2022

Thank you for the wonderful review! 🙏😊

April 27, 2023

Really easy to use and set up and I got on a call to help me set it up and it was really useful as the person provided an initial demo then helped step through setting up mine.

ohGiGi
Australia
About 6 hours using the app
Logbase replied April 27, 2023

Thank you! We're really grateful and appreciate you for taking the time to share your feedback with us.