Upsell & Cross Sell — Selleasy

Upsell & Cross Sell — Selleasy

Reviews (1,984)

Overall rating
4.9
Counts per rating level
  • 97% of ratings are 5 stars
  • 2% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its effective upsell and cross-sell features, which significantly boost average order values. They appreciate its easy installation, user-friendly interface, and seamless integration with existing setups, requiring no additional coding. The app offers extensive customization options to match store branding and supports multiple languages and currencies, making it ideal for global e-commerce. Operating on a freemium and pay-per-conversion model, it is cost-effective, especially for small businesses. Merchants also value the comprehensive promotional tools like bundles that enhance customer engagement. Any issues are promptly resolved by the responsive 24/7 support team via chat and Zoom, ensuring high user satisfaction.

February 16, 2023

Super application, facile et utile pour les upsells Le service client est très compétent ! Rapidité et efficacité

monstylo3D
United States
About 1 hour using the app
Logbase replied February 17, 2023

We appreciate you taking the time to leave us your 5-star review. It means a lot to the whole team, and we’d love to have you back very soon.
Thanks
Sudhan
Logbase

July 26, 2023

Seuper simple to install adn configure, great support. We had some styling uestions an got immediate assistance. Highly recommended.

GoCustomized
Netherlands
About 1 hour using the app
Logbase replied July 27, 2023

Thank you so much for your wonderful review! We are thrilled to hear that you had a great experience with us.

June 15, 2023

Solve the problem immediately!
This is an easy to use app and with a live chat to solve quickly,
wish there are more apps like this one

Bc Babycare
United States
44 minutes using the app
Logbase replied June 15, 2023

We appreciate you taking the time to leave us your 5-star review. It means a lot to the whole team, and we’d love to have you back very soon.

April 27, 2023

Really helpful app and fantastic customer support - would definitely recommend.
It can really increase your sales and average order value.

SWAMP
United Kingdom
43 minutes using the app
Logbase replied April 27, 2023

“We're really grateful and appreciate you taking the time to share your rating with us."

November 9, 2023

Easy to use and working perfectly

Season Made
India
39 minutes using the app
Logbase replied November 27, 2023

Thank you so much for taking the time to share your feedback with us. We greatly appreciate your kind words.

June 20, 2022

I used this app to add cross sell on my product page. I had problems with configuration, but I received a good help, and now all work.

Medafa
Poland
41 minutes using the app
Logbase replied June 30, 2022

Thank you for the wonderful review! 🙏😊

December 28, 2023

This people are a joke.
1) They don't tell you that you need to sign up to their free trial in order to use their free tier.
2) YOU will be automatically charged after 50 sales from all sales channels, including google, even none of your customers purchase anything from the upsell prompt.

This company is a joke.

Studio United
Romania
32 minutes using the app
Logbase replied December 30, 2023

It's unfortunate to see that we received this 1 star review because you did not like our pricing model. It's sad that your did not even try the app, as you did not want to accept the app's tiered pricing in the first place.

1) Our tiered pricing is similar to many other apps on Shopify, the app does not abruptly stop working once you hit the tier, instead based on the usage the tier charges are applied. This is conveyed in the first step after our app installation and hence we don't hide anything.
2) We do transparently communicate that we consider order count across all channels (mentioned in app listing, and during app subscription). We have also displayed the explanation before the subscription step. To clarify again, our app running costs are proportional to the order volume, as we also have post purchase upsells, order status page upsells and also by default upsell apps have to listen to all orders for functionality.

Finally, we do not accept we are a joke. We are a serious and a responsible company. We serve 30,000+ Shopify stores across all our apps and put our heart and soul to make sure we run reliably and provide the best service. Our team works day and night in shifts for the ensuring the best service to Shopify merchants.

But we do understand you do not like our pricing model, and we totally respect your preference. However, our pricing model works for us and all our existing customers and obviously we cannot change it to suit everyone.

We think in the heat of the moment, you got frustrated and you left us this review. We can understand your situation. We still hope at some point of time in your e-com journey, we might serve with one of our apps to your satisfaction. If you ever realized that our pricing model is not uncommon or unfair, please do revisit this review. Still we think an app does not deserve the worst rating because of their pricing model (which is also a common one).

Still, thank you for trying our app and letting us know your thoughts.

Regards,
Abishek
Cofounder, Selleasy.

January 19, 2022

I was looking for an app that allowed me to cross sell items at cart/checkout using all my products as a trigger, not just a small number of them. This app has lots of other great features too! Not only is the app really user friendly and easy to navigate, Sree gave amazing support over chat to help me when I needed it and solved my problem super quick! I'd highly recommend the app and the customer service, its great!

Diversified UK
United Kingdom
40 minutes using the app
Logbase replied January 19, 2022

Thank you for the wonderful review!

September 29, 2022

Great customer support! Fast response to solve my problem. Even with my terrible English they knew what to do and help me out.

TOP TRADE STORE
Romania
38 minutes using the app
Logbase replied September 29, 2022

Thank you for the wonderful review! 🙏😊

August 2, 2023

Only my first day of using but the app does exactly what I need it to do & Febin was a great support in setting up. Looking forward to hopefully increasing our sales

Oh Happy Treats
Ireland
37 minutes using the app
Logbase replied August 3, 2023

We're really grateful and appreciate you for taking the time to leave us such a wonderful review! It means a lot to all of us.