Overall rating
4.8
Counts per rating level
  • 93% of ratings are 5 stars
  • 4% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 2% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its ability to enhance sales and raise average order value through features like bundle discounts and pop-up reminders. Its pricing model is seen as fair, charging more only when merchants sell more. The support team is recognized for their quick response and assistance, offering live chat and screen-sharing for complex issues. The app is also praised for its customization options, translation feature, and user-friendly design.

August 17, 2021

Sarah the customer support girl is incredible and very helpfull. Great app i would highly recommend :)

GEKO CASE
United Kingdom
Over 1 year using the app
UFE - Upsell Funnel Engine replied August 17, 2021

Thank you so much. Thank you for mentioning my name. This is a great motivation for me and my team to work harder.

Please let us know if you need any further assistance at support@helixo.co or via our in-app chat. We are always happy to help.

- Sarah, Customer Support Advocate.

August 25, 2020

The support is great. Sarah handles my problem in a very professional .. I would really recommend this app!

thefamilymarketus
United States
About 1 year using the app
UFE - Upsell Funnel Engine replied August 25, 2020

Thank you so much for sharing your awesome experience with us 🥰. Really appreciate your time 🎉

- Sarah, Helixo 👩‍🦰

July 15, 2022

Use it for one year and update to new version for our new theme. Get very great help from support team(Sara and her colleagues). Would recommend this app to everyone who really want more AOVs.

Techypop.com
Hong Kong SAR
About 1 year using the app
UFE - Upsell Funnel Engine replied July 15, 2022

Seeing that you had a 5-Star experience is the best thing we could hope for! Your review means a lot to us. Thank you for sharing good feedback. We look forward to serving you for many years to come! Also, we will consider your suggestion on the future updates

In case of further queries please contact us at support@helixo.co or via our in-app chat. We are always happy to help you.

- Sarah, Customer Support Advocate.

June 24, 2021

Great customer support (we had a problem with cart and they fixed it very fast and efficiently).
The app is great, it is very easy to use.

4Endurance Hrvatska
Slovenia
About 1 year using the app
UFE - Upsell Funnel Engine replied June 25, 2021

Your words have really inspired us. Thank you for taking the time to share your experience with us. This helps us a lot.

If in need of further help, please contact us at support@helixo.co or via our in-app chat.

- Sarah, Customer Support Advocate.

Edited January 18, 2022

This app increased both my AOV and Conversion rate as well, the customer service is fast and reliable. They solved all of my special requests and problems. Also, they text back in minutes, always. Highly recommended app!

GALT webáruház
Hungary
About 1 year using the app
UFE - Upsell Funnel Engine replied October 21, 2021

Thank you so much. With your words, you have inspired us to work harder and keep up our effort to improve our services.

If you have further queries please contact us via our in-app chat or at support@helixo.co. We are always happy to help.

- Sreeshankar, Customer Support Advocate.

August 26, 2021

Exelente experiencia en la aplicacion, realmente funciona muy bien, el servicio al cliente es muy rapido y eficiente, responden el chat inmediatamente y un unos minutos el problema estaba resuelto, quiero aclarar que surgió de una modificacion nuestra en el codigo, no fue un problema de la app. GRACIAS

Smart Technology
Costa Rica
About 1 year using the app
UFE - Upsell Funnel Engine replied August 27, 2021

That is so kind of you to say. Thank you for leaving such a great review.
We shall keep our efforts up to improve our services for you.

If you need further assistance please contact us at support@helixo.co or via our in-app chat.

- Sarah, Customer support Advocate

August 19, 2020

I have UFE 2.0 active on my website & I will absolutely recommend this plugin to anyone starting a store on Shopify. I have looked around for funnels on the Shopify store & this works the best. The customer support is top notch answering all your queries in real time. Highly Recommend!

Unknown
India
About 1 year using the app
October 3, 2020

customer service is the best in terms of promptness to respond and helpfulness. Their platform is extremely user friendly. Highly recommend you try them out

Sleepwithmello
United States
About 1 year using the app
May 5, 2021

This apps easy and flexible to configure the discount offer. Now have offer price don't miss it! I definitely recommend it.

Cheermeric
Malaysia
About 1 year using the app
February 23, 2023

I'm starting using this amazing app and I'm just in love with it. I can customize the design, they supporting me every time I need responding to my request very quickly. UI and UX is clear, easy and well built.

Expaine
Italy
About 1 year using the app
UFE - Upsell Funnel Engine replied February 23, 2023

Thank you for your kind words! We're so glad to hear that you're enjoying our app and finding it helpful for your needs. We take great pride in providing excellent customer support and creating a user-friendly experience for our customers.

In case of further queries please contact us at support@helixo.co or via our in-app chat. We are always happy to help you.
- Helixo Support Team