Overall rating
Counts per rating level
  • 87% of ratings are 5 stars
  • 3% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 8% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its ability to manage listings across multiple platforms, praising its bulk editing features and user-friendly interface. The ability to copy listings for consistency is highly valued. Customer support is noted for its responsiveness and dedication, particularly from the creator. Despite occasional performance issues post-updates, the app is seen as affordable and a good investment due to time-saving benefits. Continuous updates and improvements reflect a commitment to merchant satisfaction and app performance.

November 6, 2023

With a company managing an online presence across multiple platforms, I've been on the lookout for a tool that can simplify the daunting task of listing management. That's when I discovered GetVela – a game-changer for my business.

Since incorporating GetVela into my workflow, the ability to bulk edit my Etsy listings has been nothing short of revolutionary. The efficiency it has introduced to my operations has not only saved me an invaluable amount of time but also significantly streamlined my business processes. The interface is user-friendly and has been thoughtfully designed with the user’s needs in mind, making bulk editing seem almost effortless.

Encouraged by its robust capabilities on Etsy, I decided to take a leap and connect my Shopify store as well. GetVela has seamlessly bridged the gap between the two platforms, and the feature that allows copying listings from one to the other is, quite frankly, fantastic. This integration has created a cohesive ecosystem for my online stores, allowing for a consistent and uniform presence across different marketplaces.

Moreover, the support provided by GetVela has been exemplary. Justin, the creator of GetVela, deserves a special mention for his outstanding dedication. His commitment to user satisfaction and his hands-on approach is evident. Every time I’ve reached out with a query, I’ve received a response within minutes – a rarity in customer service today.

The peace of mind that comes with knowing that such responsive support is just a message away cannot be overstated. This level of customer care is what transforms a good product into a great one.

In conclusion, I wholeheartedly recommend GetVela to anyone who is looking to take their online business to the next level. Whether you're just starting out or you're an established merchant, GetVela is equipped to revolutionise the way you manage your online listings. It’s not just a tool; it’s the partner you didn’t know your business needed.

United Kingdom
About 2 years using the app
November 16, 2023

This app has changed our whole business. What once was a tedious and grueling task of changing over 1200 SKU across several platforms, Vela has made it simple and easy to manage. I have reached out a few times over the past year and the developers are responsive and easy to work with. Much appreciative!! This is by far my most favorite app and integration tool. EVER...

Benoit's Design Co.
United States
9 months using the app
October 28, 2023

Best tool there is for a small business selling on several platforms. It’s well worth the subscription fee as the time you save is huge. So excited to see this develop further! The customer service is next level with fast responses. Thank you so much

FiFi's Handcrafted
United Kingdom
11 months using the app
November 2, 2023

BEWARE!!! I have been using this app for a long time now with several different shops on both Shopify and Etsy! STOP --> Before you use this app, the company just rolled out a "major update" on November 1st and their update tanked all the limited features that did work before and created major problems in functionality #1 it will act like and show that you are creating new "unpublished" items, they if you go to publish them to your Shopify draft listings (not even active), it will delete the listing(s) you created. That means if you were creating a group of listings from their "create new" button, it will look like they are being created and show that an item was being created and then when you go to publish it will delete all the items from your shop, entirely! You cannot publish from create new to either publish or draft and it will delete all your item(s) not recoverable. This means if you did 10 items, added photos, video, description, etc. This update will delete all your work if you try to publish the item. #2 The new AI features do not work and will permanently delete other information within an item listing. #3 There was no improvement to the photo editing tools despite what they claim and the background removal tool no longer works for many items. #4 You cannot use many of the "new" features they added in bulk editing. You will still have to go in and manually update the items one by one even when you have selected a group of items to edit in "bulk" #4 The shop "refresh" shop button will delete or unpublish items already published in your shop. #5 The "refresh" shop button eats up your daily allowed item creation, publishing, or editing, even if you don't add, change, or do anything to any item. They require you to refresh (sync) your shop frequently to use their app and they show a timer of when you last refreshed it. It does not automatically sync with the current inventory in your shop unless you hit the refresh button. #6 They will lock down your shop when you reach a number count. For example, if you have 100 items in your shop and you hit the refresh button 10 times throughout the day, you cannot list a single new item that day as you will have hit your "1000" item a day creation/listing/update they've now imposed and didn't exist before Nov 1st! Refreshing your shop isn't creating a new listing. #7 They are offering a promotional discount right now with their update for one month free, in their emails to existing customers they said they would give one month free for those already paying for their premium upgraded subscription. Upon contacting their customer service they are refusing to honor that advertisement sent in their emails. #8 They are using the free month of premium features to auto-enroll non-upgraded linked shops into upgraded paying premium subscription services with autopay without authorization into a subscription and you have to contact them to request to be unsubscribed and have those shop(s) removed from premium subscriptions to not get charge first of December which also means you do not get the free month of premium as they are advertising. Bottomline: Proceed with caution, the limited usable features it offers can be found from other apps.

Pure Gems Minerals & Design
United States
11 months using the app
Vela replied November 3, 2023

I'll let the 340+ 5-star reviews we've received speak for the product and our dedication to supporting users and not attempt to address each of the misleading statements and blatant lies in this review.

Unfortunately, Shopify's review response policy prohibits us from posting external correspondence. However, if we could, you would see that this user is completely unhinged and likely psychotic. She reached out via chat and, in response to our efforts to assist, posted 100+ ALL CAPS threatening and explicit messages.

I'm sure that everyone here has encountered similarly outrageous customers from time to time and can relate to the disappointment felt when reading such a deranged review. While it's sad that anyone behaves this way, it's an inevitable part of running a business.

October 26, 2023

By far the BEST tool! the value you get is nothing compared to the price of this software. The UI is very user-friendly, and customer service is 10/10 Very fast and very knowledgeable. Vela makes your life as an e-commerce seller so much easier so you can focus on the important parts of the business.

Collective Arts Store
3 months using the app
September 12, 2023

On my 3rd month of using Vela now and I can't imagine being without it now. If you want to update existing products or upload new ones, this will save you endless hours and completely streamline the process for you. Their in app support is always on hand to help with technical questions and their archive of how-to videos is comprehensive and invaluable.

For reference, I am the marketing director for a high volume, high value Shopify store. I have used and tested many Shopify apps over the years and this one is a unicorn. For $10 a month, we are saving 10s if not hundreds of hours a week.

Hydes Leather
4 months using the app
November 3, 2023

Great experience so far. Simple and intuitive to use. From basic stuff like ensuring all my images got imported from Etsy (vs just the first 5 with default Shopify import)..it just makes synching my product listing easy. Support has been very responsive and effective!

27 days using the app
November 17, 2023

They used to be free. Then they started charging $10/month which was worth it (even with a Shopify store and Etsy - so I had to pay double). Now they are raising their prices again. I'd have to pay $45+ a month to use this app. 100% NOT worth it.

Willow Grace Stickers
United States
About 1 year using the app
Vela replied November 21, 2023

To clarify a few points raised in this user's review, it is true that we recently introduced a new pricing model, https://getvela.com/pricing. The new model sets pricing based on the number of listings per shop as It is simply more expensive, in terms of both time and resources, for us to support larger shops, and thus, we have updated our pricing model to reflect this reality.

This is our first price increase since our initial launch two years ago, and we did so, along with releasing a ton of new features now available to all users. I have no doubt that if you compare the price of Vela for the functionality provided, it's incredibly fair, and we have a lot more to come.

Finally, we provided a lifetime discount to all existing users (including this user), so her price would actually be $16, not $45.

November 21, 2023

So far I'm beyond happy with this App. I've been doing some overhauls with my shops and the work was daunting. Vela is making this overhaul SO MUCH easier and faster. I'm still getting the hang of it, but just the little I've done with it has been incredible.

Tiny Toes Design
United States
7 days using the app
September 12, 2023

The app worked fine for what we were using it for. As we learned more and wanted to streamline our processes, we found a quicker and more efficient way to do so. When contacting support on the best way to remove the profiles we had attached to products, we were told to create a blank profile and it would override all the other profiles. We were not told this would 0 out all the inventory, change all the prices to 0, and remove all the SKUs and UPCS input for every product. Now, we have to spend days catching up and correcting all the issues to our whole online store.

Route 66 Comics & Collectibles
United States
10 months using the app