Vela | AI, optimization & more

The app itself works well and I like the user interface.

Customer Service was where it came off of the rail: Justin, responds promptly and starts off helpful to resolve issues; even on a Sunday in my case. However, disagree with him or critique the service or any part of an ongoing issue and process in anyway and the environment quickly changes. Justin became argumentative and rude during the interaction as a result. He even attempted to reprimand me during our communication - indicating that I would rather send lengthy emails then allow him to fix the issue via screenshare. What customer service dept. speaks to anyone like this? We are not familiar with each other.

As I mentioned the app is very nice but I cannot support a business that handles a longtime client (since 2019) in that manner nor can I recommend this business as a result. Justin had to have the last word and kept sending messages. I allowed him the last word to close out communication. He kept mentioning how he was just trying to help. Well, we pay a monthly fee for that help; so, it is not a favor. It is your duty.

Customer service reviews for this company have been low across other reviews here and elsewhere as well - indicating the same issue I experienced: Rude, and extremely unprofessional and insulting behavior. Do yourself a favor and research it for yourself FIRST!

I had an issue transferring my files from Shopify to Etsy. Justin was quick to help and spent most of the day with his team figuring out the issue, and got my shop back on track! I don't know any other company that jumps in to help like that. Most would care less, leaving you on your own to figure it out. I can't recommend this company enough! Thanks for all the help!

Mediocre experience overall. It’s reasonable that the app charges more as you add listings, but the pricing enforcement is aggressive—once you exceed the limit, it can disconnect immediately and prompt you to pay right away. On the other hand, if you remove listings to reduce usage, there’s no refund or credit issued.

Use with caution.
Do not recommend this app for beginners or anyone without legal teams

I have been using Vela since it was in beta several years ago and I can't begin to tell you how many hours of manual work it saved me. I use it for my shop on other platforms as well. Has been working flawlessly and it's so much easier to use than the clunky built-in "bulk editing" Shopify offers. Not to mention the friendly, fast support you receive when you do run into any issue. Super happy, love it!

Love this app—and the fast, responsive customer service is a huge bonus. The interface is clean, intuitive, and makes it incredibly easy to find and bulk edit listings, pricing, and product details. Compared to other bulk editing tools, Vela is far more polished and user-friendly (most others feel clunky, outdated and kinda ugly).

Vela is smooth enough to confidently hand off to a VA or team member, which alone makes it incredibly valuable. We use it daily to optimize SEO, update listing titles and descriptions, create pricing profiles, and manage product photos—all in one place.

The built-in AI photo editing is a game changer. Being able to edit and improve images directly inside Vela saves so much time compared to exporting designs to Canva and re-uploading them into Shopify.

If you manage a Shopify store with more than a handful of products and value your time, this app is absolutely worth the price!

This app is a life safer. The bulk editing ability is unmatched. Well worth the money!

This app is a must have if you are an active seller looking to sell across multiple selling platforms. Editing between multiple stores in one app is a game changer. Vela also listens to their customers which has been evident over the last few years. I have directly interacted with one of the creators of Vela, so customer service does not get any better. Buckle up because Vela will be expanding to new selling platforms in the very near future.

Super happy with the customer service for this app. I was able to get help right away through the chat, and then even through Zoom. A lot of intensive one on one help and questions answered! I am able to use Vela to update my listings and save SO much time. Also really excited about the new features coming out!

I’ve only been using Vela for about a month now, but it has saved me an incredible amount of manual work. What used to take a considerable amount of time now takes just a fraction of that time.
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The interface is intuitive, the features are powerful without feeling overwhelming, and the time savings alone make it worth it. I also appreciate their support team — they’re responsive, helpful, and genuinely seem to care about solving issues quickly.

If you manage a lot of listings and want to work smarter instead of harder, Vela has been a game changer for me.

I've used Vela for years, and it saves so much time. They regularly add new features, and the creators are just a message away, and still very hands-on. Amazing app and such a time saver, packs in loads of handy features.