Vela | AI, optimization & more

THIS APP *USED* TO BE GOOD....many many many years ago....

Then the glitches started...then the duplicates started...then the DISAPPEARING OF LISTINGS. That's when I stopped using it...WEEKS of work down the drain.

Contacted customer service, "YOU WILL NOT BE CHARGED AGAIN" and here I am 4 months later discovering that they have been charging my shopify account all along. 0 STARS.

I've been using Vela for several years and the value is amazing! I've saved hundreds of hours (literally) with Vela and their support team is incredible! I can't recommend this AI tool enough over everything else. If you're on the fence about Vela, take this as your sign to give it a try.

The app itself works well and I like the user interface.

Customer Service was where it came off of the rail: Justin, responds promptly and starts off helpful to resolve issues; even on a Sunday in my case. However, disagree with him or critique the service or any part of an ongoing issue and process in anyway and the environment quickly changes. Justin became argumentative and rude during the interaction as a result. He even attempted to reprimand me during our communication - indicating that I would rather send lengthy emails then allow him to fix the issue via screenshare. What customer service dept. speaks to anyone like this? We are not familiar with each other.

As I mentioned the app is very nice but I cannot support a business that handles a longtime client (since 2019) in that manner nor can I recommend this business as a result. Justin had to have the last word and kept sending messages. I allowed him the last word to close out communication. He kept mentioning how he was just trying to help. Well, we pay a monthly fee for that help; so, it is not a favor. It is your duty.

Customer service reviews for this company have been low across other reviews here and elsewhere as well - indicating the same issue I experienced: Rude, and extremely unprofessional and insulting behavior. Do yourself a favor and research it for yourself FIRST!

Been using Vela for many years on and off (etsy and now shopify also)
Platform just keep getting better and better
You can see there was a lot of thought behind this app, it looks sleek and it works well.
Personal customer service, a real person helping with you any obstacle you might have so you can focus on managing your business
all in all a powerful tool for managing your online stores

Highly recommended

We use this to manage multiple online stores. Makes it easy to adjust pricing, quantities, descriptions, etc. The new AI feature comes in handy if you're looking to optimize your listings for better search results. Justin and team respond right away and have helped us tremendously. Recommended app.

I had an issue transferring my files from Shopify to Etsy. Justin was quick to help and spent most of the day with his team figuring out the issue, and got my shop back on track! I don't know any other company that jumps in to help like that. Most would care less, leaving you on your own to figure it out. I can't recommend this company enough! Thanks for all the help!

Vela has saved us hours and hours of work - we use it to manage thousands of listings across multiple platforms. It makes bulk edits so much simpler, it is very user friendly and would highly recommend for anyone trying to manage listings across multiple platforms. They also have great customer service, resolve things quickly (Justin has been so helpful whenever we are dealing with issues that arise), they are open to feedback and are constantly adding more features that make it even better!

Mediocre experience overall. It’s reasonable that the app charges more as you add listings, but the pricing enforcement is aggressive—once you exceed the limit, it can disconnect immediately and prompt you to pay right away. On the other hand, if you remove listings to reduce usage, there’s no refund or credit issued.

Use with caution.
Do not recommend this app for beginners or anyone without legal teams

We are very pleased with Vela. This app helped us duplicate our Etsy listings to our Shopify page fast. Utilizing the "profiles" to group different products by style/size is a game changer. The app is easy to use and any questions I had were answered quickly and professionally. I have asked the ai chat bot a question and human followed up later to see if I needed anything. Thank you for helping our business grow!

I Love Vela and have seen it continue to improve over the last year or 2 that I've been a user. I use it multiple times a week as I'm continuing to improve and grow my own business, and having Vela allowed me to expand beyond Etsy and create my Shopify site and my initial offerings on Faire.

Justin and the team are great, and are eager to listen to requests and suggestions, too. I could not be growing at the rate I am now without Vela.

A must have for small or single person businesses with multiple items and platforms.