Vitals: Reviews, Bundles (40+)
Meets Shopify's highest quality standards for speed, ease of use, and merchant value
Reviews (8,791)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants highly recommend this app for its all-in-one platform that includes features like upsells, emails, and pop-ups, which they find cost-effective compared to using multiple separate apps. They appreciate its ease of use and seamless integration with Shopify, which enhances store management and user experience. Exceptional customer support is also frequently highlighted, with a responsive team available 24/7 to assist with any issues. Additionally, the app is noted for its reliability and performance, maintaining site loading speeds and positively impacting sales and conversion rates.
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That who starting new store I don't recommend this app. price is too high for new stores . get other free apps that has same features
Hello there!
Thank you for your feedback. One of the primary benefits of our Vitals app is that all 40+ of our apps work seamlessly without any conflicts, compared to multiple free apps.
We also sent an email your way explaining this in detail, in addition to different recommendations from our team about our app.
Why you charging my account?
I did only the free trial+ I have email from your support that you not gonna charge me and now i see that you want me to pay 30$ - I didnt used your App even not in the free Trial.
Please fix it - you charge me for nothing.
waiting for update
thank you
Hello there!
We'd like to set the correct expectations that Shopify handles billing and the charging process. But we're always open to looking into and addressing valid refund requests.
We've also reached out to you via email regarding this one, together with the next steps.
broken! app not working properly, it cannot be removed from the footer, so that adding it anywhere as a section is not possible (because it cannot be removed)
the support is useless. anything happens, they just ask me to uninstall another app. even a free app can help me when rewrite the code and they just me to basically uninstall all other apps.... and their function is very limited. seems like you have a lot of app, but none get the job done. this is the 1st time i give a bad review....
Hi there!
Thank you for your feedback. Our app has a variety of functions that can be utilized depending on a store's needs. Keep in mind that conflicts with other Shopify apps might happen, as each app has its own way of doing things. We sent you a detailed email to clarify this immensely.
Too expansive!
Hier ist eine verbesserte und professionellere Formulierung Ihrer Aussage:
Ich habe die App bereits vor einiger Zeit deinstalliert, und dennoch versucht sie weiterhin, Zahlungen und zusätzliche Abrechnungszyklen zu fordern.
Hi there!
Although we don't have direct control over the billing process, which is managed entirely by Shopify, we're always open to looking into and addressing valid refund requests.
We've also reached out to you via email regarding your concerns and the necessary follow-up actions.
A horrible app that will keep charging you even after uninstalling it and now I have to apparently meet a damn word count which is again horrible
(Note: Store is now inactive/closed)
Hello there! We would like to provide clarification about this feedback, as it is surely a misunderstanding.
We would like to set the correct expectation that Shopify fully handles all charges and subscriptions, and we do not have control on this process in any form. We also do not refuse processing of legitimate refunds as long as we are informed about them right away, no questions asked.
Need more design options?
you wrote this in the application, therefore, I turned to you, but you offer me what I already saw in the application (( extra nothing was offered to solve my "problem"
(Note: Store is now inactive/closed)
Hi there!
This is clearly a misunderstanding. We currently have an email interaction where we've laid out different options for your consideration. It's been a pretty productive discussion so far and the app was properly working as expected on your store.
Thank you for your ongoing engagement and collaboration.
I rarely write reviews, but my experience with Vitals has compelled me to share my ordeal. To say I'm disappointed would be an understatement. I installed the Vitals app hoping to streamline my store's operations and enhance its features. Instead, I was met with a series of unfortunate events that have left me frustrated and regretful.
Firstly, after integrating the app, my store started experiencing glitches. Product images wouldn't load, the checkout process became a maze for my customers, and the site's speed dropped dramatically. It was as if I had unknowingly invited a digital tornado into my store.
But what truly added salt to the wound was their customer service. I reached out, hoping for a swift resolution, but was met with delayed responses and generic troubleshooting steps that seemed like they were pulled straight out of a beginner's manual. It was evident that their support team was either ill-equipped or simply indifferent to my plight.
After multiple back-and-forths, not only was my issue unresolved, but I also felt like I was being blamed for the problems their app introduced. The final straw was when they stopped responding altogether, leaving me to fend for myself.
I've since had to hire an external developer to fix the mess and restore my store to its former glory. The financial and time costs have been significant, not to mention the lost sales and frustrated customers.
In summary, if you value your store's functionality and your peace of mind, I'd strongly advise looking elsewhere. The Vitals app might promise an "all-in-one" solution, but in my experience, it delivered an "all-in-none" outcome.
Support was not helpful. Refused to process a refund claiming that their refund system is down. I contacted shopify and they told me that isn't true. The app owner can process a refund at anytime.
Hi there,
We would like to clarify this feedback, as it is surely a misunderstanding. We never refuse processing of legitimate refunds and we do have a generous 30-day money back policy, no questions asked.
However, last month Shopify updated the permission system that controls who can issue refunds, which led to an increase in turnaround time. We've already started a conversation with Shopify on this matter, to find a better solution.
We hope that you can see the status of the refund request on the emails that we have sent, together with a more detailed explanation of this unusual situation.