Overall rating
Counts per rating level
  • 98% of ratings are 5 stars
  • 2% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 0% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this comprehensive marketing and sales tool for its wide range of features including dynamic product recommendations, smart upsells, and cross-sells. It's praised for its seamless integration, user-friendly interface, and built-in analytics dashboard for data-driven decisions. Many commend its ability to enhance the customer shopping experience and its quick, helpful customer support. It's also noted for its affordability and effectiveness in improving store performance and conversion rates.

Edited March 7, 2023

Magaly was an absolute lifesaver when it came to arranging things on my website and in my shop. I was feeling overwhelmed and unsure of how to make my products stand out, but Magaly came to the rescue with her incredible expertise and attention to detail.

From the very beginning, Magaly took the time to listen to my needs and understand my vision for my shop. She was patient, kind, and always willing to go the extra mile to ensure that everything was just right. Her communication skills were top-notch, and she was always available to answer any questions I had or provide updates on the progress of the project.

Thanks to Magaly's help, my website and shop now look better than ever before! She helped me organize my products in a way that made sense, and her suggestions for how to highlight key features and benefits were spot-on. I've received so many compliments from customers who love the new look of my shop, and I know that I wouldn't have been able to achieve this without Magaly's help.

Overall, I would highly recommend Magaly to anyone looking for help with website or shop design. She is a true professional who is passionate about what she does, and her skills and expertise are truly top-notch. Thank you so much, Magaly, for all your hard work and dedication!

Over 1 year using the app
February 16, 2023

I've been using Vitals for several months now, and I'm happy with the results. The platform has many features and apps that have helped me optimize my Shopify store. But what impressed me the most was the quality of their customer support.

Whenever I've had an issue, I've received quick and helpful responses from their support team. They have always gone above and beyond to ensure that my issues were resolved satisfactorily. This level of service is rare to find in today's market, so it was a welcome surprise.

Overall, I would highly recommend Vitals to anyone looking to optimize their online store. The platform is user-friendly and effective, and their customer support is excellent.

United States
5 months using the app
July 25, 2023

Have been thinking to get Vitals but the price as a newbie was not affordable, but the features that came with it was something i needed, decided to get it made a huge difference to my store, more customisations than before and its cheaper to have all the apps under one platform and one charge as well. THE BEST IS THEIR CUSTOMER SERVICE they respond instantly any issues they will fix it right up Spoken to few agents and John and another wonderful Lady they were fantastic they know what needs to be done. The customer service is worth the monthly price alone!!!

United Kingdom
About 2 months using the app
Edited June 30, 2023

This app is very helpful. I have been using this for over a month, this save you all the extra cost of getting all the other apps.
However, Recently I had issue after changing my store theme it wasn't working on new theme but their friendly customer support help me to sort out the problem.

United Kingdom
3 months using the app
August 6, 2023

I recently had the pleasure of using Vitals on Shopify, and I must say, it has been an exceptional experience from start to finish. As an avid online shopper and occasional e-commerce entrepreneur, I'm always on the lookout for tools that can enhance my online shopping or selling experience. Vitals did not disappoint in the slightest.

First and foremost, the user interface of Vitals on Shopify is clean, intuitive, and incredibly user-friendly. Navigating through the various features and options was a breeze, even for someone like me who is not a tech-savvy individual. I appreciated how seamlessly it integrated into my existing Shopify store, without causing any disruptions or complications.

One of the standout features of Vitals is its robust set of marketing and sales tools. From dynamic product recommendations that truly seem to understand my customers' preferences, to smart upsells and cross-sells that have noticeably increased my average order value, Vitals has significantly boosted my store's revenue. The built-in analytics dashboard also allows me to monitor the effectiveness of these strategies in real-time, which has been immensely valuable in making data-driven decisions for my business.

But it's not just about the numbers – Vitals has enhanced the overall shopping experience for my customers. The personalized product recommendations create a tailored journey for each visitor, making them feel like the store truly understands their needs. The seamless checkout process has reduced cart abandonment rates, and the beautifully designed pop-ups and countdown timers have added an element of urgency that encourages conversions.

What truly sets Vitals apart, however, is the exceptional customer support. Whenever I had a question or needed assistance, their team was quick to respond and genuinely helpful. It's evident that they care about their users and are dedicated to ensuring a smooth experience.

In conclusion, I wholeheartedly recommend Vitals for any Shopify store owner looking to take their e-commerce game to the next level. Its innovative features, user-friendly interface, and outstanding customer support make it a must-have tool for increasing sales, enhancing customer engagement, and optimizing the overall shopping experience. I'm thrilled with the results I've seen since integrating Vittals into my store, and I'm excited to see how it continues to drive growth for my business in the future.

United Kingdom
5 months using the app
June 24, 2023

Our company Concord Aerospace has been utilizing Vitals in our online operations for several years, and we have nothing but the best things to say about the product. The ideology and the flexibility of their ecosystem was the main reason we decided to add Vitals to our system. Our of almost every other app we are currently using, although seeming the most elaborate, Vitals has been the one that gave us ZERO issues and only helped us streamline different elements, which in the past costed several times more than our current monthly payments when combined.

In addition, we can not say enough about their customer service and their willingness to help and guide the users if there is a change, or a feature that needs customization or small tweaks.

We recommend Vitals to anyone who is looking for an efficient, easy to operate and worry-free addition to their online operations.

Concord Aerospace Tech Team

Concord Aerospace
United States
About 2 years using the app
August 27, 2023

Absolutely must-have for my store. It's an all-in-one solution for many of my marketing needs. Customer service is fast and thorough. Highly recommend.
At the same time, I think most apps served my need well but it's not the best feature on the market yet. I think they will get better overtime.
Overall, good investment and highly recommend.

Fresh Juice
United Kingdom
20 days using the app
June 19, 2023

Jed D was so helpful!

I think customer service is the main thing when it comes to running the apps in Shopify. He was able to stay with me on the chat while I made the changes on my website. Now that's CUSTOMER SERVICE!

I'll also take this moment to review the app.

It does help us generate more revenue with how the bulk buy and product recommendations work.

Plus... It's got a review function too!


I'm deleting some of my apps now. This absolutely saves me money!

Thanks again Vitals! Highly recommended this app to all businesses out there. And when I recommend it, I mean it. I rarely do reviews myself. And this app deserves my time and effort to review them.

If I could give 1000 stars, I would!

Posh Deluxe
25 days using the app
February 15, 2023

Definitely understand why it's a 5 star app! All the app functions work without glitching or slowing down my website! I'm using the currency converter, announcement bar, discount goal... and a couple more! I've also been able to customize everything element and widget I'm using to a T! Even if the customizable options aren't available when you're first selecting it, the support staff are readily available to help and do it for you! The support is really kind, polite and professional! If it can be done, they get it done! Thanks so much to, Gary, as well for all the time he put into today to make sure the stuff I was adding come up exactly as I wanted. 5-star service!!!!!!!!!!! Worth the money

15 days using the app
May 24, 2023

Vitals allowed us to add multiple features to our store, while paying for one subscription. Because they offer all of these tools in one app, we didn't have to worry about the malfunction that comes from installing multiple separate apps.

Their customer service is exceptional. They are quick to respond and go the extra mile to ensure that our matters are resolved. The team helped talk me through how certain features worked, provided styling and repositioning coding assistance, they even custom fixed a multilingual display issue for my store in Arabic.

To name a few of the tools that we're currently using: product reviews, recently viewed, related products, product bundles, wishlist, currency converter, and a few more.

4 months using the app