Reviews (8,118)

Overall rating
5
Counts per rating level
  • 98% of ratings are 5 stars
  • 2% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 0% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its comprehensive suite of over 40 features, including product reviews, upselling, cross-selling, and currency conversion. It's praised for its user-friendly interface, quick page load times, and its ability to increase average order value and expand international customer reach. The customer service is noted for its promptness and helpfulness. The app also offers a built-in analytics dashboard and a seamless installation process. Merchants find the Visitor replays feature particularly useful for enhancing user experience.

May 10, 2024

Vitals is truly the last shopify app you will ever need. They have every feature your store could need and so much more! Plus there customer service is amazing! John was so helpful in guiding me in the process of importing reviews to my store and got back to me so quickly! overall amazing experience.

Natural Allure
United States
27 days using the app
June 17, 2024

Very helpful, extremely convenient and effective customer service. would be lost without this app creating my shop for the first time. Thanks guys .

ABNOVERT
Ireland
19 days using the app
June 3, 2024

App is really easy to use, a lot of helpful resources for store set up, and cheap price! Highly recommended!

Daily Health Care
Belgium
4 months using the app
June 5, 2024

I would recommend this app to other users because it is very convenient, budget saving, and easy to use.

Valih
United States
6 months using the app
April 11, 2024

the support is useless. anything happens, they just ask me to uninstall another app. even a free app can help me when rewrite the code and they just me to basically uninstall all other apps.... and their function is very limited. seems like you have a lot of app, but none get the job done. this is the 1st time i give a bad review....

ShopNoova
Hong Kong SAR
8 months using the app
Vitals replied April 18, 2024

Hi there!

Thank you for your feedback. Our app has a variety of functions that can be utilized depending on a store's needs. Keep in mind that conflicts with other Shopify apps might happen, as each app has its own way of doing things. We sent you a detailed email to clarify this immensely.

June 6, 2024

Great customer support, always fix any technical issues or bugs live on the chat with me

IrishSupply
Ireland
Over 1 year using the app
March 22, 2024

This app contains everything you need from product reviews, to upsells, to quality of life enhancements for your Shopify store. It's like 50 apps in one. In addition to this value, the support team is top notch. No matter what the issue setting up your store, the Vitals team will always respond within 12 hours of sending them an email. I would recommend this app to anybody starting or currently running a Shopify store.

Teaps
United States
6 months using the app
May 26, 2024

Even though 30$/month on top of the shopify subscription may seem too expensive, this app is definitely worth it. Just try it out. They offer 30 day free trial so you'll have nothing to lose

ShopBroader
Saudi Arabia
10 days using the app
June 14, 2024

This is such a great app, there's so much value for the price. I was initially nervous because some apps that include many different functions are just ok but don't excel all across the board, however this meets the mark for the 20 I have installed. Customer service was available right away and solved my question immediately. Definitely recommend this app for every store, I have a second Shopify account and will be adding it to that store too. Love how you can unlock extra trial days by simply activating the apps!

I would love to see a loyalty program incorporated in the future, if that's ever an option.

The forEVER Jewelry
Canada
4 days using the app
March 29, 2024

Definately a difference maker for a small store - so many good apps to help improve the website and to promote sales.

UKASSNI
United Kingdom
About 1 year using the app