Overall rating
Counts per rating level
  • 98% of ratings are 5 stars
  • 2% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 0% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its comprehensive suite of over 40 features, including product reviews, upselling, cross-selling, and currency conversion. It's praised for its user-friendly interface, quick page load times, and its ability to increase average order value and expand international customer reach. The customer service is noted for its promptness and helpfulness. The app also offers a built-in analytics dashboard and a seamless installation process. Merchants find the Visitor replays feature particularly useful for enhancing user experience.

October 3, 2018

One of the must have Apps in Shopify. Excellent support that help you in every step. Great potential, look forward to see more apps from the developer.

Le Joliee
6 months using the app
April 18, 2021

Great customer service, i uninstalled all of my other apps that are costing me more than this single app because now I don't need them anymore. I even got more from this app than what I used to pay for.

United States
6 months using the app
October 26, 2021

I used this app for several of my stores and I'm always very satisfied with it, so useful! The customer service is also impeccable, I just contact them about an issue that I had and I immediately received support from John Seth, very fast and helpful! I would recommend it 100%! ^^

Hey Teddy
6 months using the app
April 17, 2020

I used this app on my first store and I honestly did not expect to receive the kind of customer support that I did. They were very fast at responding to my support tickets and extremely helpful and all around great people. Thanks

Beach Bound Babe
6 months using the app
December 1, 2022

Chat assistance was very responsive and helpful. Highly recommend it to anyone building a website, allows many features to be used all in one app! Makes any site look professional.

6 months using the app
September 16, 2020

Customer Service is great, and they try to help as much and as quickly as possible. I'm new to e-commerce and have found the app has lots I can use and is simple to add to my store, would definitely recommened

United Kingdom
6 months using the app
March 8, 2020

The app is very good everything I have tested works without any issue.
The customer support is quick and very helpful they managed to resolve my issue with in 24 hours.

United States
6 months using the app
Vitals replied March 16, 2020

We try to fix any issue as quick as possible. Thank you!

April 4, 2023

Probably one of the best customer support teams one can find. Helpful, competent and fast service. Very impressive team.

5 months using the app
May 28, 2022

Great app combines close to all app you need and support is really quick if you have any issues setting something up!

Visual Of Earth
6 months using the app
April 23, 2021

I love Vitals!! The apps are awesome and the customer service is even better. I asked for help with customization and Reymond responded right away after hours U.S. on a Friday night! AWESOME!! I HIGHLY RECOMMEND!!

Bossa Bars
United States
6 months using the app