Reviews (8,149)

Overall rating
5
Counts per rating level
  • 98% of ratings are 5 stars
  • 2% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 0% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its comprehensive suite of over 40 features, including product reviews, upselling, cross-selling, and currency conversion. It's praised for its user-friendly interface, quick page load times, and its ability to increase average order value and expand international customer reach. The customer service is noted for its promptness and helpfulness. The app also offers a built-in analytics dashboard and a seamless installation process. Merchants find the Visitor replays feature particularly useful for enhancing user experience.

August 25, 2021

Awesome app and support. This is a must-have app when you first starting out your business. Give it a try!

Camellia Home Scent
Canada
5 months using the app
October 7, 2020

Great app - easy to use and add on apps with great customer support that responded quickly when I asked for help :)

TrueStart Coffee
United Kingdom
5 months using the app
August 18, 2021

I've used this app for several stores now and it's my go to app. With VITALS alone I can offer all the features I want for my store and the upside is that they all work well together, and the page load is not affected (85 score from goolge ligthouse and debut theme). That's all great but what makes it a 5 star app is their customer servise! Fast, nice and very professional.

Bella Natura
Portugal
5 months using the app
May 20, 2022

Excellent add-ons and better still, excellent support. Any issue that I have had have been resolved inside 1 hour often in less than 20 minutes. They're that responsive. A refreshing change and I thoroughly recommend!

Restful Minds
United Kingdom
5 months using the app
Edited April 11, 2023

Wonderful support, they solved my problem in 2 minutes....
I didn't even know where to start but with their support and guidance from the operator I modified everything I needed Kudos great service and great application

RECOPAX
Switzerland
5 months using the app
January 23, 2019

The most important part of any app (in my opinion) is the support staff. My experience with them was amazing. Getting this app is a good idea!

Savage Daffodil
United States
5 months using the app
October 26, 2021

By far the most complete and easy to use App. And their quick response and customer support is next to non.

Spark Naturals
United States
5 months using the app
November 19, 2020

This app is extremely good value for money and unlike other apps on the marketplace offers seriously impressive support. The response times are quick and the team are helpful and very good at what they do. They're always on hand and will go above and beyond to help you in your hour of need. I'd call this an essential app for your Shopify Store.

Omnitub
United Kingdom
5 months using the app
November 14, 2020

This app has added several important features to our website, including pop ups, a cart timer, and a related products section at the bottom of the page. It is a great app for boosting sales and providing your visitors with more information about your offers, products, or sales.

Kawartha Country Wines
Canada
5 months using the app
December 2, 2020

This app was perfect for me getting my 1st store up and running. It helped me fill in the little things I would have overlooked or forgot or actually showed me a lot of stuff I didn't know about. I plan on using Vitals from now on, it would be dumb on my part not to. Makes my Shopify experience a lot easier and less expensive.

True You Vibes
United States
5 months using the app