Overall rating
5
Counts per rating level
  • 98% of ratings are 5 stars
  • 2% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 0% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its ability to boost average order values and expand international customer reach without impacting page load times. Key features include product reviews, upsell and cross-sell options, a currency converter, and a 'Visitor Replays' tool. The app also offers a smooth checkout process and personalized product recommendations, contributing to lower cart abandonment rates. Many appreciate the quick and effective customer service. The all-in-one functionality of the app is seen as a major advantage, saving merchants from installing multiple apps.

September 25, 2019

After working one-on-one with the app developers, I am very satisfied with the apps they provide and how seamlessly they work on my HookedOnBundles website. I'm happy with 40 plus apps because they have everything you need to run your store efficiently.

HookedOnBundles Virgin Hair
United States
6 months using the app
July 10, 2022

Has a lot of opportunities. It would be perfect if you could make more adjustmenst by yourself. (Fonts, colors, sizes. etc). But all in all a very good app. The team is always very helpful and quick.

lillysol.de
United Kingdom
6 months using the app
Edited November 4, 2020

I used VITALS for Bundles and Volume Discounts. The setup is straight forward. As a new user, I get stuck quite a bit, Customer Support has made it easy for me to proceed. A very efficient team! Great to have them on my eCommerce journey.

thriftc.com
Hong Kong SAR
6 months using the app
Vitals replied November 6, 2020

We are incredibly happy and humbled to hear that you consider VITALS your partner in your e-Commerce journey and we are proud to bring value to your business!

We are here to offer support at any time, whenever you need it - you can find us 24/7 over email and Live Chat! :)

October 29, 2020

Filip is always there to support me. The only thing I'm waiting on is the post purchase app. If that comes out, I will give it a 5 star review. Do you guys now when to expect that?
Furthermore really happy with the app.

Bra Rabatt
Netherlands
6 months using the app
Vitals replied November 5, 2020

Thank you for your great review and for taking the time to share your feedback with us!

We take your opinions to heart and strongly agree that a Post Purchase Upsell app will bring immense value to our merchants, so that is why we are already planning to develop this app and release it in the next few months, probably early Q1 2021 - vitals.co/product-roadmap/

In the meantime, our Customer Success team is here to assist you 24/7 over email and Live Chat!

Edited October 22, 2020

Used it for a couple of days. It's good, really, a lot of apps in one for 1 price is where it wins. I hope they don't have an evil plan to make lots of merchants heavily dependent on their ecosystem and then rise the price :) There are also ways for improvement. Reviews app for example, it reminds Loox a lot, but have to say it's less performant, loox loads faster and you can manually place star reviews widged anywhere you want in your code with Loox but not with Vitals. Also the stars widget appears only when it loads which gives the store a bit slow-performant look. Vitals team, please improve here. Giving it 4 stars until reviews work faster :) Overall, I suggest this app and will keep using it. Oh, also, support team rocks.

EcoRevita
Czechia
6 months using the app
Edited March 9, 2022

i like this app, it contains many beneficial feature all in one place, it's relatively easy to grasp considering all the many features it contains.. customer support was also excellent :)

Citrine Land
Jordan
5 months using the app
May 4, 2019

A great app. Some minor hicups but if you go through the instructions a few times it gets easier. It's worth the money.

Trendy Chic
United Kingdom
5 months using the app
March 6, 2023

certain areas can be optimized for performance, the editor is not exactly the best, but the other features in this app are AMAZING

GivePaw.co
Canada
5 months using the app
Edited February 6, 2019

I literally stumbled upon this app while searching for a currency converter app. I didn't realize at the time that this one app would provide me with the functionality of over 40 others for not much more than the price of a single currency converter app! Not only does this Vitals app have the perfect currency converter for my needs, but I've also found use for about half of the other available apps. I can't imagine what I'd be spending on those other apps separately.

Other than some minor bugs during integration with my store, I've had nothing to complain about and their responses to my inquiries and improvement suggestions have been courteous and usually within 24 hours.

To summarize, this is like an app 'multi-tool' that does a lot of things very well and I would highly recommend it for other stores.

Express-It Apparel
Canada
5 months using the app
Vitals replied September 17, 2020

Because of amazing feedback like yours we were able to improve our app as well as our Customer Support efforts, and if back in 2019 we were able to resolve any issue within 24 hours, then I am pleased to tell you that we now offer 24/7 support so you can expect any inquiry to be answered in a matter of only hours - if not minutes! https://www.notion.so/vitals/Single-point-of-support-fef8f84f10874f6f852d191830b5550d

November 23, 2022

J'ai utilisé différentes fonctionnalités : Vente croisée, Avis clients, Vente connexe et bien d'autres encore. Cette application propose un combiné de fonctionnalités très utiles pour les e-shop. Compte tenu du rapport qualité-prix, cela est très correcte car elle regroupe plusieurs applications qui sont elles-mêmes payantes donc l'application est très abordable ! L'essai gratuit de 30 jours permet de tout tester et comme on dit l'essayer c'est l'adopter. + Application en anglais mais avec un traducteur intégré donc pour les non anglophones c'est très pratique. ++ le service client est disponible quasiment 24H/24 ce qui est vachement utile quand on bosse sur le site internet la nuit ! Je recommande vraiment cette application !

Les Confiantes
France
5 months using the app