Hextom: SMS & Push Marketing , 1,502 reviews

Overall rating
4.8
Counts per rating level
  • 82% of ratings are 5 stars
    1.2K
  • 13% of ratings are 4 stars
    197
  • 3% of ratings are 3 stars
    45
  • 1% of ratings are 2 stars
    10
  • 1% of ratings are 1 stars
    16
What merchants think

Feedback submitted

Merchants appreciate this app for its user-friendly interface, easy setup, and variety of features including abandoned cart recovery, order updates, and promotional campaigns. It's seen as a useful tool for boosting sales and traffic, and for retargeting marketing efforts. The app's "Notify When Out of Stock" feature and customizable discount layouts are also praised. Merchants recommend it for its fair pricing and responsive customer support.

August 30, 2019

Just installed and set up 5 campaigns to find that it is not showing on my store. I have received no confirmation from support that they have received my technical issue but hopefully support will get back to me promptly so this can be resolved and we can provide a glowing review.

Paws in Padstow
United Kingdom
About 3 years using the app
February 14, 2019

Installed this app for the purpose of abandon cart recovery, however there are no customers sign up for the notifications. Hence, i doubt can help in salvaging abandon carts. But it's easy to install & use. Pricing can be more attractive.

The Travel Gear
Singapore
About 1 year using the app
May 1, 2019

The AC email automation does not work. It has not been working for a month. The customer service doesn't help out at all.

Variety Vortex
United States
6 months using the app
January 10, 2019

This app I did like because it carries the content with a smooth flow and it's not difficult to engage. I haven't used it but once so my review is limited as of now.

One of A Kind Variety Empotium
United States
3 months using the app
July 27, 2019

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Tecknofi
United States
2 months using the app
July 11, 2020

Don't like it. I don't see any difference or increase in recovered carts! I had higher expectations.

Fat Predator Weight Loss
United States
About 1 month using the app
Edited December 26, 2018

I just started using it, no results yet, so I couldn't possibly rate this app to make it free forever.

Unicornwe
United States
11 days using the app
November 23, 2018

This app was recommended to be by my Shopify representative. The rep said it was free unless I wanted a lot of extra features. I was hesitant to finish the install when the notification on the sidebar said I could be charged up to $180/month. Something to confirm the app can be used for free would be nice. I want to use this for my CYBER Monday deal to promote my discount code on my homepage for shoppers. I still am unsure of how this will work. I entered campaign information, but don't know where to go from here. Application is confusing so far, but I have barely begun.

PennyLuckshoes.com
United States
1 day using the app
Edited July 23, 2019

it did not work a preview is missing for my the site l

LouPek
Germany
About 18 hours using the app
October 4, 2018

I wanted to use the abandoned cart push notifications, but couldn't get it them to work. It would ask for visitors to subscribe in Chrome on my laptop, but not in any other browser or on a mobile device. And even after subscribed, the abandoned cart push notifications just didn't happen. I set them up. They were on. They just didn't work. Bummer. Wasted too much time trying to troubleshoot.

Favorite Story
United States
About 5 hours using the app
1
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