Reviews (1,568)

Overall rating
4.6
Counts per rating level
  • 87% of ratings are 5 stars
  • 5% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 6% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for boosting international traffic and expanding customer reach through multilingual support. They value the SEO advantages from using subdomains and subdirectories, and the ability to manually adjust translations for greater accuracy and customization. The app is praised for its seamless performance, quick and precise translations, and an easy-to-use interface. Strong customer support is frequently highlighted, with team members like Nahomy, Corentin, Guillaume, and Manon receiving specific commendations for their proactive and knowledgeable assistance.

February 8, 2023

We are so happy and it's the easiest and best translation app on the market. We faced now our first small problem and it was solved within minutes by the weblog support. Never experienced a better support before!

Grand Step Shoes
Germany
2 months using the app
Edited October 21, 2020

so this is a tricky review to make. im using it for english to chinese. Apps struggle with chinese. I struggle daily with Chinese. So for the bad, the translation is bad. Which at first really annoyed me. if there was a review just for the translation its 1 star. So why 5 stars ? All apps are appalling at chinese translations. I hoped , wanted more here, but nah it was the same. What Weglot gets right is the editing side of things. You will have to edit if you use chinese , but its so straight forward. Im by no means a tech person, its easy. And there are two ways to do it, both easy. So if you anticipate a computer cannot translate into decent chinese, then this is the next best thing. Your customers can switch languages easily and the websites appearance is constant. its instant. Customer services is good. They cant help with translating issues at all, they are very techie. Their responses are clear and easy to follow, they just dont ever look at it like a translation service, which is a little weird at first, when you are buying a translation app. They are also a little touchy about criticism of the software, so sometimes they appear defensive. But their solutions are effective.

All Your Dogs Need
Taiwan
2 months using the app
February 15, 2022

Easy to use. Baptiste answers super fast. I started with one language now I have 3 and I right away see the traffic from the new markets.

Cloudnola
United States
2 months using the app
Edited February 7, 2019

Good app and excellent customer service ! Really friendly interfaces, easy to translate, do perfectly the job

Shonen Arīna
France
2 months using the app
September 16, 2021

We've tried a lot of different translating apps, but WeGlot was our absolute favorite. We then had some problems, with remaining code from the other apps, where Tom from Weglot's support has been very helpful!
He cleaned up the code, and added custom CSS to hide, what we couldn't remove. He was very kind and very helpful!

PinkInkBooks
Denmark
2 months using the app
December 20, 2021

Special thanks to the support team who deal in a very elegant and impressive manner and those who work on the program, it is very beautiful

af-games
Saudi Arabia
2 months using the app
January 22, 2020

I tried many translation apps but this was the most effective and easy to use. Support team is very fast to reply and very helpful. highly recommended !

BUYMARKA
United Arab Emirates
2 months using the app
June 26, 2023

Everything just works fine, excellent translations, and last but not least Kevin from customer service helped us in in two easy steps how to solve the problem. He created a step for step/click to click.. how to solve the problem video explanation about dynamics elements. Now we can go online in French, Italian, German & English. Thank you a lot Kevin & Weglot.

nuevvo
Switzerland
2 months using the app
June 30, 2023

Been using this app for years, but we decided eventually to uninstall it. The app is extremely expensive in comparison with much more modern apps that offer 5 to 10 times more languages and words in much less price. Very limited in regards to deep machine translations. The support/company's management seems to be careless to respond, if they ever responded at all.

Arabian Shopping Zone
Sweden
About 4 years using the app
Weglot replied July 13, 2023

Hi,

Thank you for taking the time to write a review of Shopify.

It sounds like your experience with Weglot can be improved, and we would be happy to help you, as best we can, to improve your experience with our product.

Actually, be aware that Weglot proposes a Free plan and also proposes Premium plans.

Premium plans allow us to be able to create super cool features such as the Slug Translations (See => https://support.weglot.com/article/148-can-i-translate-my-urls) to improve the UX on your translated versions.

The “Variable” feature (See => https://support.weglot.com/article/302-how-can-i-add-variables-to-my-translations) and propose variable suggestion to help you optimize your translations and save translation credits.

We are also pleased to offer the option to detect potentially inactive translations (See => https://support.weglot.com/article/288-how-can-i-remove-inactive-translations) to help optimize your translations.

Our Support team is very dedicated to help all our users regardless of their subscription and we all try to propose the best experience possible.

We’d be glad to help you further. You’d just need to contact our team at support@weglot.com and ask for Chris, our Head of Support, so he can personally take care of your demand and help you improve your experience with our plugin.

Have a wonderful day,

Best,

The Weglot Team

September 20, 2019

Great customer service. They are always willing to help! App works well and all the mishaps with the minority language I use have been dealt with.

Mezuak Euskaraz
Spain
2 months using the app