Overall rating
4.6
Counts per rating level
  • 88% of ratings are 5 stars
  • 5% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 5% of ratings are 1 stars
June 2, 2023

Amazing support! We still have to review the content, but from what we've seen, translation is great for the most part.

Our only reco would be to have a plan between the 10k words 1 language and 50k 3 languages. We only need one language and have about 12k words, so we must pay for the bigger plan....

Thanks,

Camoli Distribution
Canada
Time spent using app: 2 days
Edited June 2, 2023

After 2 days spending, the support get back to me with the good resolution. Thanks for the support. However, I do recommend to make the process easier and make the answer to what customer wanted. I will remain 4 star for now. and can always update to 5 if I monitor everything is working.

Locks & Luxe
United States
Time spent using app: About 1 month
June 1, 2023

Great app, very easy to setup and intuitive. I missed one part and couldn't figure it out (because I didn't read enough so my fault) but Kevin from support helped me clarify things. Great app and great customer service too!

SoHeal
United States
Time spent using app: About 23 hours
June 1, 2023

The app is great and the customer service is great.
Jeremy helped me to configure the application on several of my stores, he was always professional and fast. I recommend 100%

Fresh-mixed
United Kingdom
Time spent using app: 3 days
May 31, 2023

great app just straight forward. no other complications customer service is also good, fanny helped me solve an issue

Deccca
Bahrain
Time spent using app: 2 months
May 26, 2023

Kevin et Jeremy sont toujours réactif pour répondre à nos besoins. Cela fait plus d'un mois que nous sommes en contact et ils ont toujours trouver des réponses. Ils sont très pédagogue, un service au top. Je recommande ++++

Liliflo
Switzerland
Time spent using app: About 2 years
May 25, 2023

App is extremely good, not cheap but works above all expectation. Customer service is good too, today even exceptional.

Jack Mack Coffee
Cyprus
Time spent using app: 23 days
May 18, 2023

bad application, overpriced and once you hit over 1 million words, they charge you over 2000.00$ per year. On top of that, I removed the app. almost 2 years ago and still have tags and scripts that mess up my URLs and redirect to 404 dead links. Noone had the decency of reaching out to us to tell us how to uninstall the app correctly and at least mention that if you do not delete the app. many bugs will occur if USA customers log in as their IP is redirected to www.domain.com/en-us/en-us/en/us/en-us and cannot be removed so, you get broken links and we have dropped 50% of our sales becomes of them plus because of their unprofessionalism, we never knew that the site was broken.
Merci Weglot vous êtes vraiment des incompétents. A Canadian VERY unhappy customer.

FANABOX™
Canada
Time spent using app: About 3 years
Weglot replied May 22, 2023

Hello,

Thank you for taking the time to write a review of Shopify.

It sounds like your experience with Weglot can be improved, and we would be happy to help you, as best we can, to improve your experience with our product.

Regarding the code remaining in your admin, please be aware that once the application is uninstalled, an email has been sent to your account's referral email address telling you how to completely uninstall Weglot from your environment. I've sent you in a separate email an example of such an email.

Until recently, Shopify gives us the possibility to automatically delete the code of our application during an uninstallation, and we have already made the necessary changes within our plugin.

Would you like me to personally investigate your admin to make sure that there is no more Weglot-related code?
​Please contact our team at support@weglot.com so our team members can discuss your concerns in more detail.
You can ask for Chris, our Head of Support, so he can personally take care of your demand and help you improve your experience with our plugin

About the broken URLs, I don't see any active projects in your account anymore, this means that no integration seems to be active and therefore the remaining code in your admin should not have any impact on your URLs. Contacting us back at support@weglot.com, we'd be glad to make further investigations if you'd like us to.

We're remaining at your disposal for any further information,
And wish you a wonderful day,
The Weglot Team

May 16, 2023

not working. Some words translate, some not. Save your time and avoid this app. completly waste of money

Maycano
Poland
Time spent using app: 19 minutes
Weglot replied May 16, 2023

Hi, Weglot Support here, I hope you are having a great day.

Thanks a lot for taking the time to write a review.

It seems that your experience with Weglot can be improved, and we’d be glad to help you, the best we can, improve your experience with our product.

Note that Weglot tries to translate static content and sometimes, dynamically generated elements could not be translated by default.
Weglot has a solution for this as you can see here => https://support.weglot.com/article/253-how-to-translate-dynamic-content

Please contact our team at support@weglot.com so our team members can discuss your concerns in more detail.

You can ask for Chris, our Head of Support, so he can personally take care of your demand and help you improve your experience with our plugin

Best,

The Weglot Team

May 15, 2023

SAV extra ! Réponse très rapide, accompagnement très sèrieux, probleme réglé immédiatement merci beaucoup

Plouf!
France
Time spent using app: 4 months