Overall rating
4.6
Counts per rating level
  • 87% of ratings are 5 stars
  • 5% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 6% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this translation app for its ease of use, quick setup, and ability to translate entire websites into multiple languages. Key features include SEO optimization, high-volume translation handling, and dynamic content translation. The customer support is often praised for its responsiveness and technical assistance. The intuitive interface and superior translation quality are also highlighted. Some merchants report increased sales and customer satisfaction after using the app.

December 28, 2023

I had an excellent experience with Weglot Customer Service Support. They responded quickly and resolved my issues of our website. And also take our suggestion to optimize weglot documentation. Thank you for the great support, Antoine!

OH LA LAQUA
Germany
Over 1 year using the app
February 28, 2024

Très efficace et simple d'utilisation. Support très disponible quand on en a besoin. On recommande !

makkdesign
France
Over 4 years using the app
March 27, 2024

Tolle intuitive App die (fast) alles übersetzen kann. Die Übersetzbarkeit von Produktbildern wäre noch super.
Ansonsten ein sehr kompetenter und schneller Support der auch um die Ecke denkt.

OFFSET Nutrition
Germany
5 months using the app
February 9, 2024

Best customer service I've ever experienced in any piece of software. Absolutely amazing.

Kratom World
Netherlands
6 months using the app
December 15, 2023

I had an excellent experience with Weglot Customer Service Support. They responded quickly and resolved any issues I had with the Arabic translation version of my website. Thank you for the outstanding support, Antoine!

Mahajati
Singapore
Almost 5 years using the app
January 25, 2024

The Customer service is very responsive and they have fixed my issue very quiclky! Thank you Jeremie

Relove
Canada
4 months using the app
January 16, 2024

Weglot est une super app ! L'intégration a traduit rapidement notre boutique en ligne en plusieurs langues. Le tableau de bord est assez intuitif et le support linguistique complet le rendent convivial. Ce qu'on a beaucoup apprécié, c'est le service client très réactif et compétent. Les mises à jour en temps réel et l'optimisation SEO ajoutent la touche finale parfaite. Seul reproche le tarif est un peu élevé, mais c'est game-changer pour toute boutique Shopify visant un public mondial.

Flotte
France
About 2 years using the app
January 19, 2024

Unfortunately we now have an ugly language switcher which we can not move anywhere because we get an error whenever trying to use the visual builder. Losing money on ads, and no direct chat function..

Pelle Cosmetics
Netherlands
5 months using the app
Weglot replied January 23, 2024

Hello Pelle Cosmetics,

I'm sorry to hear that you're currently experiencing issues with the language switcher. I want to assure you that we're here to help resolve this matter for you.
If you could kindly provide more details about the specific problem you're encountering and let us know what you wish to achieve with the language switcher, our team will do its best to assist you promptly.

Although we don't have a chat function, we want you to know that we respond quickly to emails, and your concern is important to us.

If you happen to have any additional information or questions, please feel free to include them in your response.

Have a nice day,

Regards,

The Weglot Team

March 19, 2024

Manon has been amazing helping us to integrate Welgot and customizing it in our website. Amazing team

PLETO®
Spain
4 days using the app
November 11, 2023

Really a top-notch customer service. I was really dragging on to start resolving the problem I had with email notifications, but when I did it really didn't take more than a few hours to fix. And this was all thanks to a really fast and hands-on approach. Thank you Zoé!

Just writing an update. Since changing our theme, we had some issues with translations but as always Weglot team is the best. We got some support that I'm pretty sure was above their obligations. I 100% would recommend it if you are in search of a good translation app for your store :) The app is really easy to use and for the simplest of issues, they have really clear and easy-to-understand instructions/FAQ page/videos, etc.

Another UPDATE one year later: We needed to go from subdomains to subdirectories and Weglot helped us through the technical stuff perfectly. Thank you, Antoine! The help was more than expected and I am talking about 30 exchanged emails. At the same time, I needed to talk to customer service from our previous translation app GTranslate and those guys were again clueless about the technical things.

Having a successful e-commerce journey means having great partners, and WEGLOT is one of them.  

Wodal
Estonia
About 2 years using the app