Reviews (814)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
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Merchants find this app valuable for boosting international sales through high-quality translations and improved SEO. It efficiently manages multiple languages, offering seamless Shopify integration and customizable translations via a visual editor and glossary. Installation is easy, with instant page translations and reliable performance. Customer support is praised for being fast and professional, effectively resolving complex issues.
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Terrible app. You manually translate content on their platform, but the changes never reflect in your store. Their support team constantly tries to shift the blame, claiming it's an issue with Shopify or other apps, but never their fault. Truly disappointing.
Hello,
Thank you for taking the time to write a review of Shopify.
We are sorry that you went through a difficult experience as you expressed in your review.
In fact, we are doing our best to provide the most efficient product and support and we'd like to take the time to investigate the undesired behavior you've faced a bit further so we can try to find a solution together
Please contact back our team at support@weglot.com so our team members can discuss your concerns in more detail.
You can ask for Chris, our Head of Support, so he can personally take care of your demand and help you improve your experience with our plugin
We're remaining at your disposal for any further information,
And wish you a wonderful day,
The Weglot Team
Outstanding support experience!
Weglot’s support team (especially Manon) has been absolutely amazing. They helped me customize my translation setup down to the URL level, patiently walked me through regex exclusions, optimized my word count usage, and fixed multiple Shopify Markets issues and page visibility issues. It’s rare to get such hands-on help these days. Huge thanks to the team!
I've uninstalled weglot app but still be charged in the next month.
Hi,
Thank you for taking the time to share your feedback, and we’re sorry for the confusion this caused.
Uninstalling the Weglot app does not automatically cancel the subscription, which needs to be ended separately from the account billing settings. We understand this may not have been clear and sincerely apologize for the frustration.
Our support team has reached out to you to fully clarify the situation and to propose a complete refund so this can be resolved properly. We remain available and committed to closing this matter in a fair and positive way.
Weglot Support Team
Works great. Even better support. Thank you!
Great app and amazing support! Kevin from the support team was super helpful, responsive, and friendly. I really appreciate the professionalism and fast assistance from the Weglot team!
This is the best language translator app! You have the option to do automatic translation and then fine tune small details if necessary.
It is also possible to add subdomains and subdirectories which is amazing for SEO and I noticed an increase in international traffic since I applied that feature.
I had an issue with translating something that was in javascript on my site and I messaged Corentin and he helped me right away. He knew exaclty what I needed and made the change. I had a second change that I needed later that day and it was done within 10 minutes!
So not only do I recommend this app for it's features but also for the customer support which is incredible!
The Weglot Team are always very helpful and getting back to me fast, whenever we have technical issues.
I love the software and we have been using it for several years.
I had an excellent experience with Weglot Customer Service Support. They responded quickly and resolved any issues I had with the Arabic translation version of my website. Thank you for the outstanding support, Antoine!
Weglot has got you - even if you switch shopping carts. We are running on WooCommerce and will soon switch to Shopify. Weglot is the easiest part of the migration. Some initial issues were quickly resolved by their 5star customer service!
Exactly the translation app I was looking for. You can do a small customization for the look of the language switcher and where to place it on your page. There was a glitch of it not working at first, but Marie was very helpful and knew exactly how to make it run smoothly (tip: do not have animations between pages enabled). Thanks for making this easy!
