Reviews (1,536)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
Feedback submitted
Merchants highly recommend this app for its SEO-friendly features that boost international traffic, such as subdomains and subdirectories. It supports multiple languages and allows for manual refinement of automatic translations, enhancing accuracy and market relevance. The interface is user-friendly, enabling quick deployment of multi-language content. Customer support, with team members like Corentin, Guillaume, and Fanny, is frequently praised for its responsiveness and effectiveness. The app is valued for its real-time updates and SEO optimization.
Refine
-
By rating
really easy and fast support
Great app, however, everyone can look at basic functionality of the app, my review is about the level of support we got. We were getting an error connected to certain domain level permissions on Shopify that lead to Shop pay not working from translated page and Weglot team helped us solve it within 24 hours.
Really a top-notch customer service. I was really dragging on to start resolving the problem I had with email notifications, but when I did it really didn't take more than a few hours to fix. And this was all thanks to a really fast and hands-on approach. Thank you Zoé!
Just writing an update. Since changing our theme, we had some issues with translations but as always Weglot team is the best. We got some support that I'm pretty sure was above their obligations. I 100% would recommend it if you are in search of a good translation app for your store :) The app is really easy to use and for the simplest of issues, they have really clear and easy-to-understand instructions/FAQ page/videos, etc.
Another UPDATE one year later: We needed to go from subdomains to subdirectories and Weglot helped us through the technical stuff perfectly. Thank you, Antoine! The help was more than expected and I am talking about 30 exchanged emails. At the same time, I needed to talk to customer service from our previous translation app GTranslate and those guys were again clueless about the technical things.
Having a successful e-commerce journey means having great partners, and WEGLOT is one of them.
The app does what we need it to do and excellent support from the technical side when needed, thank you :)
Great app, and a very helpful team. I had a problem with the language switcher and the next day it was fixed! Thank you Manon,
Greetings,
Vincent
not good app
Hi,
Weglot Support here, we hope you are having a great day.
Thanks a lot for taking the time to write a review.
I'm sorry if your Weglot experience doesn't suit you.
I think we could help you improve your experience with our app.
Don’t hesitate to contact our team at support@weglot.com, so our team members can discuss your concerns in more detail and find some solutions together.
You can ask Alexis, he’s one of our engineers, so he can personally take care of your demand.
Best,
The Weglot Team
I've found Weglot to be an outstanding solution for translating my website. It operates seamlessly and efficiently, making my content accessible in multiple languages with impressive accuracy and speed. What I value the most, however, is their exceptional customer support. The Weglot team is genuinely dedicated to resolving any issues that arise, particularly those related to my store and their app. Their willingness to go the extra mile not only enhances my overall experience but also instills a deep sense of trust and satisfaction in their service. It's clear to me that Weglot prioritizes its customers, striving to provide not just a tool for translation but a comprehensive, supportive service that truly values and responds to user needs.
Great App. Great support!
Incredible product, translated my entire website into 3 languages in a matter of minutes! There were some small things to fix, but Fanny from support answered all of my questions right away, and fixed everything until my website was 100% perfect.
Weglot are one of those companies that just get how to make wonderful products. They've created a tool with extraordinary customer experience, and it's so easy and fast to get started!