Overall rating
4.6
Counts per rating level
  • 87% of ratings are 5 stars
  • 5% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 6% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its ability to translate online stores into multiple languages, with both automatic and manual options. It's praised for its accuracy in translating various elements like product pages and reviews. The app supports SEO optimization, including subdomains and subdirectories, which has boosted international traffic for some merchants. The visual editor feature for contextual translations is appreciated. The customer support team is known for their quick and efficient problem-solving skills. The app is valued for its ease of use and seamless operation.

March 13, 2018

One of the mist dissatisfying apps ever used..

- Does not translate the right things entering
- After asking for support, explaining in 5 mails, it still was unclear.

- After finally get it on the right pages, it does translate horrible and miss out words everywhere, which makes you still have to manually do everything.

- After deleting it, it still is on your webshop, charges you money for not using the app, and you manually have to go in your code and delete it.

Electronicsportsclothing
Belgium
6 days using the app
November 10, 2019

Not sure what's this apps for, once you reached 2000 words, the translation automatically turned offline, 2000 words is ridiculous small for a normal website, and is not easy to uninstall the apps. it leave code everywhere, only install this apps if you have couple page and not many word on ur website. if not once it reached the limit on the free plan, u can either pay to make the translation work. if u decided not to pay, all existing translation won't work as well. Waste my time to set up before, now I can't remove it properly, can only turn it to private. AWKFUL

GULA MAGICK
Hong Kong SAR
5 days using the app
March 16, 2022

I do not recommend the use of this app. It has misconfigured the details of the products and now the invoices do not come out right and the support has been unable to solve it. Pretty bad support.

Carnes Campoverde
Spain
5 days using the app
June 19, 2019

Currently testing this app, but i have to give thumbs up to Christophe from the support team, amazing communication and fast replies! i do recommend this app if you want to have your store in multiple languages.

Hyper Atlantic
France
6 days using the app
August 13, 2018

I wish I could give it 0 stars! So first...once you install and go for a trial account there is no delete account button - you must email support for deletion :))...wonder now if they will wait for trial to expire then charge me and then delete :)) We will have to wait and see wont we? This does not help you translate any app added buttons and the automated translations are just off...they translate automatically everything even if you want that translated or not - and in my desired language they got a lot of words wrong (Romanian). Then comes the fun part... once you delete your project from their server, remove the app from shopify....the translation is still there....ohhh yeah....you must then edit your theme.liquid to remove the button and all....nice work... you wasted 45 min of my life for a 2 min app preview...Get better or just quit!

Dinmall Ro
Romania
5 days using the app
May 19, 2018

:( I can't delete a Weblog(https://apps.shopify.com/weglot) from my website. It's a translator. I deleted it, but it remained on the site :( the translator window hangs to the left of the main menu. This flag is hanging and I can not remove it and the translator program works. Your support told me that the issue will be resolved 24-72 hours. It's long! I can't work with the site. This is a problem. I didn't have such problems in Shopify before. Please solve this problem. I can't wait a few days. This error of your platform is regarded by me as forcing a deal. It's illegal. I will refuse the services of the company of Shopify.

Goldelfin
Spain
5 days using the app
March 11, 2020

Very satisfied with the app !
Easy to use.
Great reactivity from the staff (Thomas really helped me!)
Marina

MEA AYAYA
France
About 5 hours using the app
Edited February 19, 2021

We would give it negative stars if we could. Not only did it fail to translate all the words. But each time we went on the website, it would automatically translate words even though we switched it off. Furthermore they automatically switch off your translations without ANY WARNING. No emails, no notifications. This completely BOTCHED OUR LAUNCH. Very unprofessional and I would report them to Shopify if there was such an option. We lost around 100 visitors in few seconds because the website was in another language. Do not use this APP if you want something stable. @Weglot I would strongly recommend that you are more transparent with your users. If you had been we would have stuck around even with the bugs Edit: The response from Weglot is that we didn't contact support. When you are on launch day and the app screws up your translation and you lose 100 visitors because of language issues you don't contact support, you delete the app. Also the response from Weglot is untrue, we received no emails, no notifications and the upgrade page did not show billing plan for monthly.

mademyself.fr
France
4 days using the app
Weglot replied February 19, 2021

Hello,

We are sorry you had such a bad experience with Weglot but as we have mentioned in the email addressed to you:
1. You had 4 messages sent to you warning you you were at the end of your free trial 48 in advance.
2. You mentioned you couldn't pay yearly but if you look at your billing page, the option is there.
3. You were on a free trial. We specify this is for 10 days and after it changes to a free plan. This has nothing to do with the app's functionality.
4. Is there a reason you did not contact support if you had an issue? We are always here to help.
5. We are always transparent and happy to chat with our users if they have any questions.

Happy to send you the screenshots of the emails again.

Lastly, all users can see the monthly/yearly pricing choice if they head over to https://dashboard.weglot.com/billing/upgrade.

Feel free to email us at support@weglot.com with any other questions /concerns.

We wish you the best!

April 8, 2019

Good app so far, fast and clear response time with help when requested.
Still in testing, but the fact that you can change the translation manually is a big plus as Google is not the ideal translator.

Vuarnet Canada
Canada
4 days using the app
September 10, 2022

After installation the app lead to a mixture of languages. So when you switch the language, part of the text has not switched.
Now I have to rewrite all the product descriptions manually after deinstallation of the app.

ProDicer
Germany
4 days using the app
Weglot replied September 23, 2022

Dear ProDicer,

We are sorry to hear that you have had such a negative experience.

Our team is dedicated to providing excellent customer service, and we strive for 100% satisfaction with every interaction. We would like the opportunity to rectify this situation and help make it right for you.

Please contact our office at support@weglot.com so that one of our representatives can discuss your concerns in more detail.

Hope to hear from you soon!
The Weglot Team