WhatsApp Chat & Abandoned Cart

A vital communication as well as engagement tool for beginners and small stores. This is priced fairly and extremely easy to setup. Customer service is also fairly good, there's a live chat option in their dashboard and you can reach out to them anytime and they will help you resolve your issues. I have been using this app for around 2 years in 2 of my stores, this is just plug and play. They already provide you basic templates which you can copy and customise to your will.

I recently started using Wati for my business’s customer communication, and overall, it has been a highly positive experience.

Wati has significantly enhanced how we manage customer interactions through WhatsApp. The multi-agent support, ease of integration, and broadcast capabilities are standout features that have streamlined our processes. While there’s room for improvement in chatbot customization and pricing, the platform is undoubtedly a solid investment for businesses looking to optimize their communication strategy.

Integrating WATI with our Shopify store has been a game-changer for our customer communication! The setup was seamless, and the app offers a wide range of features that make managing WhatsApp communications incredibly efficient. We've seen a significant improvement in customer engagement and response times since using WATI. The ability to automate messages for order confirmations, shipping updates, and customer support has streamlined our operations and provided a better experience for our customers. The user interface is intuitive, and the support team has been responsive and helpful.

The only drawback we've encountered is with the Shiprocket integration for order status updates. It would be great if this aspect could be improved for smoother order tracking and updates. Despite this minor issue, WATI has been an excellent addition to our store, and we highly recommend it for any Shopify store looking to enhance their customer service via WhatsApp!

User-friendly and packed with multiple automated workflows, this tool has been a game-changer for us. We've been using it for a month now and plan to continue. The intuitive interface makes it easy to navigate and implement, making it a valuable asset for our operations

Great app to manage all our users in one place. Using this for almost 2 years now, never felt the need to change. Very good experience and easy integration.

Wati is best for message automation and integration which helps in doing customer communication very easy. Broadcast messages are very good feature as it ease to send the messages on bulk.

Very Good app for whatsapp automation it has lot of new features to engage the customers especially keyword acction we use that feature most and very good customer support

We have been using wati from past 6 month , this is the best WhatsApp API solution so for, one of the best thing i like about WATI is there customer care support, quick response for query

It has worked well for me so far. I got it mainly to target abandoned carts and have a chatbot. However, there are certain bugs in the google sheet API which sometimes reduces efficiency in sending mass communications.

Wati has been a game-changer for our e-commerce operations. The easy integration with Shopify has allowed us to manage customer interactions with ease.