Reviews (127)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants highly recommend this app for boosting customer engagement and sales, particularly through effective abandoned cart recovery. It integrates well with Shopify and CRM systems, offering features like automated responses and chatbots. The user-friendly interface and stable performance enhance customer service efficiency. While support responsiveness varies, effective assistance is valued. Automated workflows and templates further streamline operations.
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Seamless integration and easy to use. Their chat system has helped us manage customer data better .
Thanks very much for your kind review.
It's a pleasure to serve you.
Overall effective platform to connect all the customer in our most frequent usage of WhatsApp communication tools in Malaysia. Pro - Feature similarly to WhatsApp platform. 1. Good and efficient customer service. 2. Manage to link devices with computer using the WhatsApp Web. 3. Recent have been update more features with upgraded function such as assign more user to contact the same customer 4. Auto reply with template messages 5. Effective way to raise sales for retail line via Tele-Marketing concept while MCO period 6. Manage to grow sales/increase traffic to the offline Con - Found few bugs that could help works more efficiently 1. Unable to reply specific message 2. Only allow to work collaboratively rather allow salesperson to maintain their own portfolio of clients 3. Unable to have multiple channels such as Instagram, Facebook, email to respond in same platform to monitor the incoming messages
This is an extremely worthy app for ecommerce to connect with customers for order confirmation, abandoned checkout, marketing messages and further connect with all their queries on a day to day basis
Amazing app, We use it with WATI CRM. Overnight our customer service became professional. We just hope to add a COD Confirmation in automatic messages, then it will be the perfect app for us
As a business owner, I've always been on the lookout for tools that can enhance customer engagement and improve our bottom line. Wati Chatbot & Abandoned Cart has exceeded my expectations in every possible way. This comprehensive solution seamlessly integrates with WhatsApp, offering a robust platform for automated customer interactions and efficient abandoned cart recovery.
Good experience using the WATI app and very good support provided. Madhavan and Rohit giving good response to us.Thank you so much.
I have been using the wati service for more than 3 months now, and I totally love it. The best part is cart abandonment recovery. We have seen close to 69% recovery in cart abandonment.
It truly makes our day to learn when our customers succeed.
That's our single biggest objective of our product.
Thanks for your review :)
We use this app together with the WATI (Whatsapp team inbox) to send automated messages to customers as well as the integrated live chat function. Jitesh and the team are very responsive to requests and any issues are addressed in a matter of hours. It would be great if in future versions they could build in an option to manually set how often the abandoned checkout messages get send to customers.
Thank you for being our early user and sharing valuable feedback. We appreciate your help in helping us build a useful tool for Shopify store owners.
Good Day!
Your friends at WATI.io
After exploring all options wati seems to be the best app
Ever since my store started using wati our rto% has gone down by 5% and there is also an overall increase in my sales from the abandoned cart flows. Our customer support has also has also become much more organised and easily tracked after using wati.