Reviews (185)

Overall rating
4.6
Counts per rating level
  • 89% of ratings are 5 stars
  • 5% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 4% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for enhancing customer communication and boosting conversion rates, particularly through effective abandoned checkout recovery. It features automated WhatsApp messaging for order confirmations, shipping updates, and marketing campaigns, with customizable templates and automation flows. The user-friendly interface and seamless Shopify integration simplify workflows, while AI chatbots provide quick, human-like responses. Merchants also praise the exceptional customer support, noting the team's responsiveness and helpfulness in onboarding and troubleshooting.

December 15, 2021

We have been using zoko since 8 months. Zoko has immensely improved our customer interactions on whatsapp and inturn improved the sales. Their customer service team is excellent. They are very open to new suggestions and have been very prompt in deploying new features. We have had very good experience and would strongly recommend Zoko.

Zoof Pets
India
9 months using the app
Bourbon Science Inc. replied December 18, 2021

Thanks for the kind review! Glad to know that your sales have improved. That is one thing we focus a lot on, at Zoko.

March 23, 2022

We have been using Zoko at Flexnest for approx 1.5 months now and it's amazing to see how helpful the team and the product has been. Especially with their abandon cart flow we have been able to recover 50% of lost revenue consistently. Amazing and a must have app for all upcoming D2C brands

Flexnest
India
9 months using the app
August 8, 2022

Its a really helpful app. We have been working with it for about 3-4 months, and it has helped a lot to take control over the orders, customers, cod confirmation. Totally recommend it A++++

Mobiland Colombia
Colombia
9 months using the app
October 26, 2021

It's been 1 year we are using this app, working perfectly with shipping updates, campaigns, chats, up-selling... Kudos to the team, timely assistance is one of the key feature!..

Hotpack Global
United Arab Emirates
9 months using the app
Bourbon Science Inc. replied November 3, 2021

Thanks for the generous words! We love having you as a customer. :-)

January 19, 2022

The support team is Very Helpful! They are improving their product day by day and their onboarding process is also very smooth.

Super Macaw
India
8 months using the app
April 11, 2023

I have tried multiple WhatsApp platforms before and Zoko by far is the smoothest to work with. It's a bit expensive but the support team, ease of use & customisations make up for it! The team is very helpful & puts in effort and time to understand the requirements and help you implement them. Highly recommended!

Fleck
India
8 months using the app
Bourbon Science Inc. replied August 31, 2023

Thank you for sharing your positive experience with Zoko! We are delighted to hear that you find our platform smooth and user-friendly. At Zoko, we always prioritize our customers' needs and aim to provide the best support possible. Your feedback reaffirms our commitment to delivering top-notch service and understanding our clients' unique requirements. We truly appreciate your recommendation and look forward to continuing to serve you in the future. Thanks for choosing Zoko!

June 1, 2022

This app help our team a lot to to take our business next level. ZOKO's interface is very intuitive and easy to use. It is single platform, have multiple users to reply to messages and an intuitive application with excellent functionality. I really like this app..

FABRIC HUB SURAT
India
8 months using the app
January 3, 2023

Zoko is a lifesaver. From communicating with the customers through broadcast messages to different flows that help with sales and customer retention, all the features offered are so efficient. Plus, the team is always available to guide whenever required and address all doubts very clearly.

Suspire
India
8 months using the app
September 28, 2023

Zoko is a true lifesaver for my Shopify store. Their automation message templates have revolutionized customer engagement. With quick replies at my fingertips, I can respond to inquiries lightning-fast, providing top-notch service. And the broadcast messaging feature? It's a game-changer for promotions and updates. Zoko simplifies it all, making my Shopify business run like a well-oiled machine. If you want to level up your customer communication, Zoko is the way to go!

The Home Co
India
7 months using the app
Bourbon Science Inc. replied September 29, 2023

Thank you for sharing your positive experience with Zoko!

We are thrilled to hear how our automation message templates and broadcast messaging feature have significantly enhanced your customer engagement and streamlined your operations. It's rewarding to know that our solutions are making a tangible difference in the way you manage your Shopify store, and we're committed to continuing to provide tools like Zoko to help entrepreneurs like you excel in your customer communication efforts. Your success is our priority, and we look forward to supporting your business's growth further!

October 26, 2021

I use this app like 90% out of 20 Hours day. Life Saver and an Impression Creator. Team People like Abbee and Jayesh are true Ambassadors. It puts a conversation with a customer into such an ease that doing business is super smooth... I recommend this to all MSME's... Way to Go ZOKO... Zoko, Taali Thoko...

BeSatvik
India
7 months using the app
Bourbon Science Inc. replied November 3, 2021

Special thanks from Abee and Jayesh! So happy to hear that Zoko is being put to great use for your business.