Reviews (175)

Overall rating
4.6
Counts per rating level
  • 89% of ratings are 5 stars
  • 6% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 3% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its intuitive interface and robust functionality, particularly its ability to streamline WhatsApp integration and automate messages. It allows multiple agents to operate simultaneously and provides a real-time view of conversations. The app's responsive customer support and comprehensive training resources are also appreciated. Its broadcast messaging feature is seen as a game-changer for promotions. Many find it an affordable solution that enhances customer service and potentially boosts sales.

Edited June 12, 2024

Worst experience ever!!!! They are literally harassing me and finding ways to report my website to google, instagram and TikTok for not taking down the bad review I wrote. This is beyond acceptable! Not only did I loose my WhatsApp business number I have to deal with their threats, like reporting me to google for not “having my address on google” and writing bad reviews on my website from countries we do not do business in,because they have access to my information, from installing their app. If only I could send screenshots of their communication with me over WhatsApp on this review, you wouldn’t believe the level of disrespect! DO NOT INSTALL THIS ZOKO APP!!! I wish I read the bad reviews and someone could warn me before installing this app. I have no words, I am beyond shocked!!

Arabian perfumes
South Africa
2 days using the app
Edited May 16, 2024

Descargué la app, completé el proceso de inscripción, seleccioné el plan e hicieron el cargo en mi cuenta pero mi cuenta sigue bloqueada! La integración con Shopify sigue inhabilitada a pesar de que descargué la app desde el appstore de Shopi. Pésima experiencia! mucho espacio de mejora para una app que de pago... en realidad, si no hubiera pagado ya 40 dolares, no le daría ninguna oportunidad....

Actualización... Finalmente no ocupé la app por complicada. Y se quedaron con los 40 dólares...

Si yo fuera usted, no me arriesgo por nada del mundo. Sobre todo porque la integración con la tienda es mala. Preferiría mil veces manychat o incluso Chatfuel.

A estos de Zoko, no les daría una oportunidad aunque ellos me pagaran.

Apihuel Colmenares
Chile
About 19 hours using the app
March 22, 2024

Hidden Charges, plans started at $34.99, I waste my time and deleted my whatsapp business for not reson.

Art By Suleny Craft Store LLC
United States
2 days using the app
Edited August 31, 2023

Worst experience getting this thing running. No answer from their Whatsapp support and it apparently only lets you link to a standard Whatsapp account and not to a business Whatsapp account.
Edit: Their support answered finally, they've also asked me to remove this review.
Nonetheless, I wasn't able to link WhatsApp business and for some reason you'd need to link your facebook business profile through a 3rd party app. This review is not fake but an honest opinion. Maybe it works for other people, didn't work for me.

iFlight-RC Europe
Austria
24 days using the app
Bourbon Science Inc. replied August 31, 2023

.................

Edited February 17, 2023

My old review:

"Zoko is costly compared to Wati. I started using Zoko for my D2C store. It was good. Then I used Wati for my B2B business. Comparatively, the amount of customization and flexibility we have on flows is more with Wati than Zoko.

One more thing is 1000 conversations per month are free in WhatsApp. Just like that, Wati is also offering 1000 free platform conversations. But Zoko is charging for all the conversations.

Now, I considered Freshmarketer, which is way more powerful and cheaper than Zoko.

Do not choose Zoko. Go for either Wati or Freshmarketer. I'm planning to move to Wati or Freshmarketer soon."

For this review, they have blocked my access to my dashboard without any update from their end. I've cleared all the bills!

I'll take this to the Shopify app store.

Fully Tees
India
11 months using the app
October 6, 2021

Signed up. Waited for days and weeks to get registered but nothing happened. Was so excited but in the end.......So sad.

Picket&Rail Megastore
Singapore
15 days using the app
Bourbon Science Inc. replied October 7, 2021

Hi we would love to have you as a customer.
We have tried to contact you via both the contact options you have provided
- WhatsApped you at: +65 66439660
- Called you at: +65 66439660
- emailed you at: customerservice@picketandrail.com

Feel free to reach us
on whatsapp at wa.me/917306017571 or email at contact@zoko.io . Looking forward to hear from you and help you get started.