Zoko: WhatsApp for D2C Brands

I strongly like the bots, very useful and time/cost saving.

I suggest to continue enhancing
1) Further automating the order placement via chat (e.g., specific requirements in KSA are needed like the national address code) which is not supported without manual intervention.
2) Providing more flexible options for pop-up campaigns.

Good luck to Zoko team.

We've had an over all positive experience with Zoko so far . The onboarding team was very supportive and help us tweak things as per our business model . All queries are promptly answered and meetings are set up efficiently. They are open to understand the business model and tweak things around accordingly , and suggest ways to increase the footfall .

Our experience with the Zoko team has been very positive. We’re still exploring the platform’s full potential, but the team’s proactive support gives us high confidence. Special thanks to Aaquib for the patient guidance and encouragement.

Zoko is fantastic and we it for order confirmation and recover cart also. It's incredibly easy to use and the Shopify integration works perfectly. Their support team is also quick and helpful. Highly recommended!"

Well Zoko team is quite knowledgeable and friendly. The automation flows were quite easy to build and the setup UI is quite user friendly too. Only reason to not continue is low delivery rate of marketing messages and no call recording offered. I might want to switch back to them as soon as they offer more channels integration like email and syncing other whatsapp too.

I've been using Zoko for a few months now, and it has completely transformed the way I interact with customers on WhatsApp. The integration with Shopify is seamless, allowing me to manage orders, send automated messages, and even recover abandoned carts—all from WhatsApp!

What I Love:
1)Automated Messages – The ability to send order updates, promotional offers, and cart recovery messages automatically has saved me so much time.

2)Easy Product Sharing – I can send product catalogs and even take orders directly through WhatsApp, making it super convenient for my customers.

3)Multi-Agent Support – My team and I can manage customer chats efficiently from a single dashboard without any confusion.

4)No-Code Chatbot – I set up quick replies and automated responses without needing any tech skills.

Overall, Zoko has been a game-changer for my Shopify store. If you rely on WhatsApp for customer interactions, I highly recommend trying it out!

For any brand looking to get started with WhatsApp marketing, Zoko is a great choice. The interface is very user-friendly, the platform has mostly all the essential features needed to scale sales and grow your customer base and they keep rolling out better updates.

Aaquib has been very helpful, guiding us through the setup and promptly helping us resolve the smallest issues we faced along the way. I’d recommend Zoko to any D2C brand looking to leverage WhatsApp for marketing.

Zoko is my wings. Fantastic product, its the face of my brand. Immediate customer support thru brilliant AI. Takes care of placing new orders, reducing RTO/fake orders, answering customers queries as far as possible that too multi lingual and escalates only important cases.
Certainly it is a must for all e-commerce brands. Zoko is a perfect ROI tool.
Nishant and team will be the fastest tech team you would have seen, tell them any feature you need they will implement it in a jiffy.
Looking forward to more great features.

We've worked with multiple WhatsApp CRM's and finally landed on Zoko. It's been quite easy and straight-forward to use. We're also extremely impressed by their prompt customer service, which played a huge part in leading us to continue using Zoko. While there is a reply-to-message feature on Zoko, it doesn't show up as a reply for the client but more like a new message with their text copied on it. Although, I understand that Meta restricts a lot of features to be completely identical to WhatsApp. One suggestion I would also give is to incorporate the reacting feature to messages through Zoko, and also be able to see what reactions customers are leaving on our messages. Would be nice to have it mirror WhatsApp's features as closely as possible. But definitely it's the best, most convenient WhatsApp CRM we've used so far!

We used Zoko for our WhatsApp marketing and abandoned cart checkout flows. Overall, it has been a good experience, and the service is useful; tons of features could be used through Zoko, which requires a fair amount of learning, and that is something I think that can be simplified.

But overall, very good experience.