Zoko ‑ WhatsApp Catalog & API

Zoko's been a convenient go-to for communication – smooth interface and easy to navigate. However, it's a tad frustrating when certain messages aren't supported. Here's hoping for some updates to iron out these knks.

These tool helped as in the full potential of WhatsApp. Offering a different of templates, automation options, and customizable flows, it revolutionizes how businesses engage with customers on the platform.

With Zoko, my tasks are streamlined, inquiries managed, and customer support seamless. Its intuitive interface and versatile capabilities empower businesses to create tailored experiences, from automated order confirmations to personalized promotions, driving engagement and satisfaction.

We’ve tried other Whatsapp Business API services, but never stuck to one for more than a couple of months. With more other services, you don’t have a fantastic chat dashboard that allows multiple agents at the same time, streamlined functionalities for sending individual & bulk messages, ability to tag and categorise users to any extend you’d like, and personalise messages to each user. Plus, the customer support team is fantastic. They are ready to help you at any time including weekends and off-hours. The one thing that’s missing is chatbot functionality so that we can automate more of these processes. The team is working on that currently, so looking forward to that update!

We have been ZOKO for our D2C brand promotional communication for about 6 months now. It is yielding good results and the team gives a good onboarding walk-through.
The reporting, linking of Shopify to ZOKo for campaigns, and support team agreement to entertain customer issues on calls can be areas of improvement.

This is a Great app. The after sales service is particularly great. We really appreciate that. Somethings we would like to see added to the Zoko platform
- Individual replying on a particular message (same as on a regular WhatsApp chat)
- The vendor should be able to put in a discount code for the customer at checkout
- A space for the vendor to add a note on the order form at checkout
- In quick reply , we should be able to decide the image order and re arrange with drag and drop
- Better analytics on Broadcast messages

Had a few teething issues but the sales team were quite patient, open to answer all questions and concerns. Very responsive team. We had tried other whatsapp business API services over the years but zoko seems to be a very good fit for our business. It allows multiple agents at the same time. It gives the administrator full ownership and allows an effective way to delegate administrative duties. Its got very robust training videos on how to use their services. Allows for change of billing package to suit your needs. Most important you can view all agent conversations in real time. Very little time lapses.

Great app with helpful features for whatsapp business integrations, mainly for the newly launched websites/businesses. A REALLY Helpful support team. Great for blast marketing and broadcasts. Need to add certain basic features like multi language chat support with customers. Should allow re arrangement of the list of fixed 'quick replies'. The website is where all the features are available, on the mobile app the options are limited.

We are using this app for transactional communication with the customers, and sending broadcast messages. It's fulfilling the requirements. The are improving as per the requirements, and their system is real easy to operate. Not to miss, the real time support we get from their team is appreciable.

Good app for standard WhatsApp flows such as COD confirmation and reviews. Customer support stands out - very responsive and one of the major reasons to stay with Zoko.
I would recommend the team to allow flow customisation as that will unlock more value for merchants.

I used this app to help me manage my whatsapp chats, as many customers prefer communication via whatsapp. It is quite technical, but great help is around. Thank you!