Overall rating
Counts per rating level
  • 90% of ratings are 5 stars
  • 6% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 3% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its intuitive interface and robust functionality, particularly its ability to streamline WhatsApp integration and automate messages. It allows multiple agents to operate simultaneously and provides a real-time view of conversations. The app's responsive customer support and comprehensive training resources are also appreciated. Its broadcast messaging feature is seen as a game-changer for promotions. Many find it an affordable solution that enhances customer service and potentially boosts sales.

February 16, 2023

It's a nice app, it saves a lot of time. Customer service is very appreciative. Though there are a few features you should add to make it even more smooth.

8 months using the app
Edited April 4, 2022

Apart from the whatsapp blast for marketing, this app makes it really hard to use whatsapp for businesses. Even their newly launched app is lacking in so many features. You cannot attach photos or files to the chat, and you cannot send products from your catalog to your customers. These are all the basic features available readily on whatsapp business. And since the app is still in beta version, we can only use this app via their website. Which is troublesome because the whole reason we want to link our business to whatsapp is for ease of communication. Also, you cant text anyone from Zoko after the 24 hour window. You have to either wait for that person to text you first, or use a template. Again, this makes things more complicated than just using regular Whatsapp for businesses. If you want to install this app, i recommend buying a new number, one that you intend to use solely for zoko whatsapp blast marketing, and use another number for your whatsapp business for regular chats with customers/clients. Dont sacrifice your current business number for this app because you cannot retrieve it again. Apart from the system not working well, atleast their customer service is really good. They reply very fast, even outside office hours. The three stars are for the customer service and whatsapp blast marketing that are really good. Zoko is a good concept, but still needs a lot of improvements.

Natural Wonders
6 months using the app
Edited November 23, 2022

Even tho the app is paid, still there is a "powered by Zoko" on your chatbot! looks cheap. store demo on the Shopify app store is not a store demo! it's a youtube video! so no way to find out how it functions before actually using the app. The spelling errors are not being highlighted and Grammarly doesn’t work on this app. Typing with big fingers on your phone, you will be in trouble! Support is excellent! The app has a long way to be that expensive! I personally think they should have offered free if they wanted to have their name on the app and charge this amount after perfecting it! I get a notification on my phone that I have a new message but when I open the Zoko app there are no messages even after refreshing the app unless I open Zoko on my desktop. not so convenient and I keep missing messages. Overall not mobile optimized at all. thinking of changing to another app.

United Arab Emirates
3 months using the app