Reviews (185)

Overall rating
4.6
Counts per rating level
  • 89% of ratings are 5 stars
  • 5% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 4% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for enhancing customer communication and boosting conversion rates, particularly through effective abandoned checkout recovery. It features automated WhatsApp messaging for order confirmations, shipping updates, and marketing campaigns, with customizable templates and automation flows. The user-friendly interface and seamless Shopify integration simplify workflows, while AI chatbots provide quick, human-like responses. Merchants also praise the exceptional customer support, noting the team's responsiveness and helpfulness in onboarding and troubleshooting.

February 22, 2023

Their customer support is absolutely ahead of the game. The backend functionalities are modern, not cluttered, and very easy to use.
Only the pricing is a little out of our budget, but that clause aside, it is a great company to work with.
Was a pleasure, thanks team Zoko!

Tahiliya
India
7 months using the app
August 31, 2023

Love Zoko, the app is very seamless and if anything has an issue the support team helps us on time to get things done. Very cool app.

Dusaan
India
7 months using the app
Bourbon Science Inc. replied September 1, 2023

Thank you so much for your positive feedback! We're thrilled to hear that you're enjoying Zoko and finding our support team responsive and helpful.

We are excited about working with you on more use cases like timely shipping updates to customer on WhatsApp.

Our goal is to provide a seamless experience for our users, and it's always encouraging to know we're on the right track. Thanks for choosing Zoko! 🌟

October 16, 2023

This is the first time i am writing a review and i truly appreciate their team, the support is just awesome.

I am absolutely blown away by Zoko, the Shopify app! The support team is nothing short of amazing - they go above and beyond to ensure every query is addressed promptly and effectively. Their dedication to customer satisfaction truly sets them apart from other WhatsApp tools I've used in the past.

The user interface is simply awesome! It's intuitive, clean, and makes navigation a breeze. I love how user-friendly it is, making my experience with Zoko incredibly seamless.

Furthermore, the functionality of this app is top-notch. It streamlines the WhatsApp integration process like a dream, making it a valuable addition to any Shopify store.

In comparison to other WhatsApp tools, Zoko stands head and shoulders above the rest. It's not just a tool; it's a game-changer. If you're looking for an efficient, user-friendly, and support-rich app, look no further. Zoko is the way to go!

Kudos to the Zoko team for creating such an outstanding app!

Harold Electricals
India
6 months using the app
Bourbon Science Inc. replied October 18, 2023

Made our day!

Thank you so much for taking the time to write such a detailed and glowing review! It's heartwarming to hear that Zoko has made such a positive impact on your Shopify experience. We've always strived to prioritize customer satisfaction and offer a top-tier product, so it's fantastic to hear that our efforts are resonating with our users. Your feedback not only serves as a testament to our team's dedication but also motivates us to keep pushing the boundaries and improving. Thanks again for choosing Zoko, and we promise to continue delivering excellence!

September 7, 2021

Me ha gustado mucho el trabajo del equipo de Zoko y la agilidad con que solucionan los inconvenientes, han crecido mucho en este tiempo y no cambiaria de proveedor.

Eatsy Market
Colombia
6 months using the app
Bourbon Science Inc. replied October 7, 2021

Muchos Gracias Amigos!

December 21, 2022

Great App, Easy to use. All customers at one place and can connect with them in one click. Super helpful

Arochem
India
6 months using the app
November 20, 2023

Their customer service is top notch. They helped us with tutorial of the app , account verification and even templates approval. Kudos to the team

BEEGLEE
India
6 months using the app
Bourbon Science Inc. replied November 21, 2023

Thank you for sharing your positive experience about zoko.io !

We're delighted to hear that our team was able to assist you effectively, from guiding you through the app tutorial to helping with account verification and template approval. Your satisfaction is our top priority, and it's gratifying to know we could meet your needs. Words like yours inspire us to continue delivering exceptional service.

If you need further assistance or have any more feedback, please don't hesitate to reach out. Thanks again for choosing us!

December 6, 2022

A great app - and the WhatsApp integration is easy to use.
It helps increase sales, and conversion rates too. The flows helped us in getting reviews and sending order updates too.

Paint Bar Bangalore
India
6 months using the app
Edited June 25, 2022

We are using this app for conversions aswell as for promotional activities. This works amazing and is backed by super helping team. Easy integration and great customer support. Highly recommended :)

Meera Jaipur
India
6 months using the app
December 2, 2022

The app is very easy to use, it's super helpful, & makes it really easy to connect with our customers. The support team is very helpful.

Avalipt
India
5 months using the app
October 18, 2022

The customer service was fantastic, the integration is really seemless and the tool is very simple.

Refillable
India
5 months using the app