Reviews (185)

Overall rating
4.6
Counts per rating level
  • 89% of ratings are 5 stars
  • 5% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 4% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for enhancing customer communication and boosting conversion rates, particularly through effective abandoned checkout recovery. It features automated WhatsApp messaging for order confirmations, shipping updates, and marketing campaigns, with customizable templates and automation flows. The user-friendly interface and seamless Shopify integration simplify workflows, while AI chatbots provide quick, human-like responses. Merchants also praise the exceptional customer support, noting the team's responsiveness and helpfulness in onboarding and troubleshooting.

August 23, 2021

- Great product by Zoko
- Improved my team's efficiency and productivity by leaps and bounds
- Very impressed with the hand-holding and after sale service, special regards to Rahul. - Very competitive pricing. - Beautiful user friendly UI & UX 5/5 ratings from team Natural Vibes.

Natural Vibes
India
About 1 year using the app
February 16, 2021

One of the best WhatsApp Automation App. seamless integration with Shopify and works wonders. More than that, The ZOKO team is very friendly and supports promptly and effectively. Cheers to them for this awesome App and their team.

Green Soul Ergonomics
India
About 1 year using the app
Bourbon Science Inc. replied February 18, 2021

Thanks for the kind words. We are looking forward to giving you more features that will help you benefit from WhatsApp even more.

November 24, 2022

Zoko is an excellent platform for CRM. It has helped my store alot and has increased our ROI and Brand value to the customers. Zoko team is very helpful and spontaneous at solving any kind of issues.

Bar Box
India
About 1 year using the app
September 1, 2022

Extremely satisfied with the app and the complete Zoko Platform. The staff is extremely helpful, Onboarding helped us get the automation, broadcast and all the features running. Highly recommended and constant updates to the App and Platform. This platform is exactly what we were looking for to get the business support to the next level.

Privé Perfumes
United States
About 1 year using the app
May 26, 2022

Zoko is an excellent addition to your E-commerce business flow. Whatsapp conversation with customers will become super easy. They have pre-made workflows for COD confirmation, shipping updates, abandoned cart messages, etc which will make your work easy.. Integration with other apps is also super fast... Lots of features. People working here are also easy to work with!! If it's WhatsApp, You shouldn't look elsewhere

www.rogic.in
India
About 1 year using the app
March 14, 2022

Excellent app and even better customer service. Thank you so much for all the assistance and look forward to working together

Brawny Bear
India
About 1 year using the app
August 29, 2022

Zoko is indeed a lifesaver! We can connect with our customers seamlessly without any hassle, and the features that it provides are flawless :)

Epic Stuff
India
About 1 year using the app
January 11, 2022

Superb app, with great new features being launched almost every month. We've used them for customer conversations across the entire business. Very helpful service from the customer success teams too.

Happy Jars
India
About 1 year using the app
February 10, 2022

Super supportive team and super efficient app. If you have whatsapp api, then the entire setup takes few minutes and the crucial campaigns like abandoned cart start going out within no time.

Zymrat
India
About 1 year using the app
Edited September 21, 2023

The onboarding process was seamless and we appreciate your assistance in every conceivable manner, and your team is truly exceptional.

Vilvah Store
India
About 1 year using the app
Bourbon Science Inc. replied September 24, 2023

Thank you so much for your positive feedback!

We're stoked to hear that the onboarding process went smoothly and that our team could assist you in every way. Our crew is here to provide top-notch service and we're glad we hit the mark for you. Your satisfaction is what we strive for!