Reviews (479)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
Feedback submitted
Merchants highly recommend this app for boosting email collection and sales, noting up to a 2x increase in sales. It's easy to set up and integrates well with platforms like Shopify and Klaviyo, offering customizable features that align with brand aesthetics. The app's adjustable reward probabilities enhance marketing effectiveness, and its customer support team is responsive and helpful, improving customer engagement and retention rates.
Refine
-
By rating
One of the nicest apps we’ve seen in a while. Making everyone a winner is a great idea and certainly increases conversion rates. We did not give 5 stars because we think the following aspects need to be improved:
1. Any "free-trial app" (such as Wheelio) should send a reminder email BEFORE the end of the trial phase and BEFORE they charge your credit card.
2. Any "free-trial app" should by default STOP working after the trial phase ends. It should NOT, however, by default assume that you are happy with the service and charge your credit card after the trial phase ends.
3. Any "free-trial app" should clearly show within the app how many days of the"free trial" are left.
Wheelio unfortunately does not do any of the above. Apart from that, we can recommend giving them a chance. Visually appealing design, playful animation and most likely a positive ROI.
Works great, thanks. Easy ti install.
Amazing.very well,but a little slow
easy setup and integration. instant results. got 10 new subscribers in less than 24 hours. would recommend.
très bonne application, simple a utiliser, je recommande
this app is great...it started working before i even had my design elements setup and already collected emails....anyone not using this app is missing out on valuable customer contact.
We are using this app for Christmas sales till now. However, this is an horrible experience.
We got sooooo many negative reviews of user experience on mobile and tablet: iPhone, Android phone, iPad. Our customer support team handle 10+ more complaints every single days. I have many evidences to approve my review.
Of course we asked for their support team to fix it, but they just got back and said they can't find any issue on the mobile version.
I'm going to ask for refund.
Hi,
Im sorry you had a bad experience, but thousands and thousand of our users and not one has claimed the app doesnt work on mobile or tablet or any other device.
Our support tested your site and we found absolutely no issues across all the tested devices and browsers.
The only issue was the theme, which was full of bugs and we have no impact on that nor can we change that.
If you need any help, let us know and we will help as much as we can.
We can also issue a refund, since we dont like unhappy customers.
Have a great day,
Karlo
Terrible rip-off.
I asked for help and it said that "Carlo" was active to help answer questions.
No answer.
I tested it 2 weeks ago and it worked, had 2 shows of the wheel one of those was for my test. Here is it 2 weeks later and no one saw it and I've had more than 300 hundred visitors since then. I want my money back! Plus they are asking me to upgrade after their piss poor performance! They can go stuff it!
Hi,
sorry you felt that way, but we did saw that you didnt set the app to show to your users, but only on a certain page, that had zero visitors.
We have a live chat, someone is always available to help and we have no tickets from you.
If you need any help with the setup, you can always ask us, not just leave a bad review, since this doesnt help anyone.
Let me know how can we help and get you more leads and sales.
have a great day,
Karlo
Is one week really enough time to test this app and leave a review? YES!! I installed this Oct 25th, and have already collected 25 unique emails--that may not be a lot to you, but it's way better than the TWO that my popups had gotten me over the last 8 months!
That's all. Get it, use it.
Yes I am very happy for this app it will help me lot.