Reviews (462)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
Feedback submitted
Merchants highly praise this app for significantly boosting conversion rates, particularly in improving cold traffic conversions, email sign-ups, and sales. It excels in collecting large volumes of emails, enhancing email marketing efforts. The app features gamified elements like a spin-to-win wheel and offers extensive customization options to align with specific branding and marketing needs. Integration with tools like Klaviyo further boosts its campaign effectiveness. Ease of installation and reliable performance are key benefits, alongside exceptional customer support. Support staff, including Karlo and Marko, are noted for their responsiveness and helpfulness, even with third-party app conflicts and customization requests, and are available across various time zones.
Refine
-
By rating
Support is awesome and the product speaks for itself. There is a marked changed in conversion when I turn it off. Keep up the great work!
Maybe due to the time zone issue, they all responded to us later. They also tried to solve the problem for us and compensate us, and I like it for actively solving the problem. This App is great overall, but I think there are still loopholes, which led to we lost of money. In fact, we limited the total number of products (the total number of prizes that can be drawn) and the number of times a single user uses it, but this program did not work. There were situations where the actual number of winners exceeded the set number and a single customer could purchase multiple products. I set it according to normal understanding and there was nothing wrong with it, because we have also used other apps. I didn't see a place where I could set a limit on the total number of products for one user. Although it was set that one user could only use it once, the same customer could still purchase multiple quantities. I don't know if it's a problem with Shopify or their program. If Shopify doesn't support it, I think the explanation in the setting should be explained and more detailed.
Hi there. We have answered every ticket you opened and this is simply false and not true. There was no bug, you have set it up wrong, you have set up the discount to be used only once, but set no limit on the quantity of items.
HORRIBLE! The worst customer service of any app i use! First off, this is a PAID app so you would expect great customer service. I get way better customer service from free apps I use(usually reply within 10 mins)... 2 days now trying to chat with them for help. They "seen" my messages, and still no response.
Hi there, I have used multiple emails to get in touch but i get no response.
I had some issues with setting up different languages for the different paths on our webshops and Marko helped solve my issues very quickly. Two thumbs up!
Karl has an attitude problem. I merely wanted to change the background segments of the wheel to my own images. Karl said this is not possible, the file sizes being uploaded was causing problems and slowing the app down so it was disabled. I merely suggested that a maximum file size limit be added to prevent this from happening. Karl said it cannot be done we get 100s of people asking. I responded saying if so many people want these features why do you not cater to these people? He told me that since I know so much about what his app needs why dont i build one myself!! Serious attitude problem. Wow.
Thank you for bringing this matter to our attention. We sincerely apologize for the unacceptable behavior you experienced. Please be assured that we are taking your feedback very seriously and will be addressing this issue promptly and will resolve this directly with our employee.
Is there anything we can do for you, to help with this unacceptable behavior and somehow make this a nice experience for you?
Thank you
excellent service. helped us with all our problems.
highly recommended
Great app for gaining email addresses and rewarding customers, great conversion at a great ROI.
Karlo was extremely helpful, patient and professional. His knowledge helped me successfully address my issue.
This is the best app with excellent support. It shows a conversion rate of about 5% from cold traffic.
That is great!