Wonderment Post‑Purchase , 75 reviews

Wonderment has helped transform my customer communication when it comes to my shipments. In the absence of improved delivery leadtimes, Wonderment is really effective in keeping my customers up to date at every step. Jess was pretty damn awesome in helping to set it all up and even integrating with Klaviyo. I'd thoroughly recommend using Wonderment to optimise your logistics and improve customer comms.

We moved from Malomo and have been on Wonderment for a year+. Wonderment offers tracking page customization (more revenue!) and also tells us proactively when orders are delayed by shipping carriers. Their service has been phenomenal (thanks Jess!) and our customers are happy. Set up and onboarding was fast and eas. Love the Klaviyo integration. This is a no brainer app for any e-commerce store.

Wonderment is wonderful. It allows us to engage with our customers in a proactive and supportive way. We can address issues before they impact customer satisfaction. 5 stars.

Not only are the Wonderment functions easy to use and super insightful to better understand tracking trends for our customers, but the customer support we've received from Jess is FANTASTIC! Makes all the difference.

If you are building a BRAND you need to use Wonderment. It integrates perfectly with Klaviyo + it adds triggers beyond what Shopify would send by default. Imagine all you can build once you have those triggers on Klaviyo. And you get a branded tracking page to send your customers to. The team at Wonderment is super responsive and friendly, they'll help you every step of the way.

Great overall. Price to value make sense. Has improved UX and reduced CX tickets. Plan to continue using. Have not had issues. Easy onboarding. Customizable to our site.

The app enables real-time updates to the customer on their delivery, which customers love and reducing customer service time needed for customers chasing their orders. The on-site tracking page means more opportunities for customers to convert. Their support is fantastic, thanks to Julie for resolving issues caused by our unique shipping set-up.

This is the best app for value on the App Store. They help you with onboarding and the app does exactly what you need as far as tracking pages and customer emails.

I’m leaving this review after a particularly great experience where I asked for a feature request on Twitter and the founder responded, built the feature, and launched it within 48 hours.

Wonderment has made post purchase experiences for the customer much stronger and on brand, it has given them a better place to view shipment details, and has reduced a heap of tickets related to order shipments (using the FAQ on the status pages). Plus, their support is unmatched. Super responsive, incredibly friendly, and always helpful. Easy recommendation!

Great team, great product, easy integrations. We loved it so much they did a case study on us- https://www.wonderment.com/blog/case-study-latico-leathers-drives-high-margin-revenue-with-wonderment