Reviews (75)

Overall rating
5
Counts per rating level
  • 99% of ratings are 5 stars
  • 1% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 0% of ratings are 1 stars
October 3, 2023

Wonderment has been an absolute game changer for how we interact with our customers by providing them with a world-class experience when we reach out to them proactively with order delivery issues before they even know there's a delay.
Wonderment provides us with insights at-a-glance that has changed our CX world!

Elevated Craft
United States
6 months using the app
March 24, 2022

Fantastic app with incredible support. Very fast to respond to questions and they really can't do enough to help.
One of very few order tracking apps that works well with Royal Mail.
I strongly recommend giving Where's My Order a try!

VM Aquatics
United Kingdom
6 months using the app
Wonderment replied June 15, 2022

We're so glad to hear you're loving your experience with Wonderment!

March 8, 2023

This is for the onboarding experience. We really liked how easy it was to install and implement Wonderment. I'll update once we are in it a few months, but so far, so good and we love the features!

Smart Pressed Juice
United States
5 months using the app
October 18, 2023

We love that we are now able to provide our customers with tracking details and updates following their purchase. Set up with Klaviyo was a simple and straightforward process. Additionally, our email flows have been highly effective in encouraging customers to place additional orders.

NBT Clothing
United States
5 months using the app
March 8, 2023

When it comes to personalizing your customers tracking/shipping experience, Wonderment has made the job easier than one would expect. The $100 is an amazing price especially with the all the help their team is willing (and able) to provide to get you up and running and help with any and all troubleshooting you require. It's been awhile since I've fully trust another software team to truly have my customers best interest in mind and help me to deliver it. The idea that we switched Wonderment on right before BFCM and our office was closed, yet the Wonderment team assured us they would keep and eye out and make sure things continued to run smoothly was not only a huge shock, but an incredible look at how much they care for and want their customers to succeed. Shout to Sivan and Julie for continuing to enhance the customer service and making sure I have all the information!

Rabbit Hole Hay
United States
5 months using the app
March 17, 2023

We have just started using this app and it's absolutely amazing.
They simply build all you need to give your customers a fantastic experience about their orders, with a lot of information on tracking. All the email flows within the brand voice were customised for us and we didn't have to do anything.
This was particularly good for me because I'm not quite a tech person... so, incredible job, Sivan and team! Keep up the great work and thank you very much!
Ticiana and Leonardo, from Crochetree

Crochetree
United States
5 months using the app
October 21, 2022

Jeff and Austin have been great, both in getting our post-purchase experience up and running and in keeping up with updates. I highly recommend this app.

Cali's Books
United States
5 months using the app
June 6, 2022

Was lucky to get set up with Jess. Wonderment definitely helped us launch with great post purchase experience and has prevented time spent on helping customers track their orders.

Homiah
United States
4 months using the app
Wonderment replied June 15, 2022

Jess is the best! So glad to hear we're helping you free up your support team and create a better experience for your customers <3.

Edited April 2, 2021

Where's My Order is a great tool for tracking shipments. The dashboard with live tracking status is helpful because it gives us an overview of where packages are at any time. We are a subscription box company, so we like to track that shipments are delivered before the customer is charged for their next box. The app allows us to be proactive with our customer service. The Wonderment team is exceptional, always helpful, and responsive to our questions.

Hygge Box
United States
4 months using the app
August 11, 2023

The app enables real-time updates to the customer on their delivery, which customers love and reducing customer service time needed for customers chasing their orders. The on-site tracking page means more opportunities for customers to convert. Their support is fantastic, thanks to Julie for resolving issues caused by our unique shipping set-up.

Timepieces International
United States
4 months using the app