Wonderment Post‑Purchase , 75 reviews

We have been using Wonderment for a month or so now and have been loving it! We are about to kick off the Klaviyo integration but their incredibly helpful team and amazing product have already made it a must-have for our store!

Was lucky to get set up with Jess. Wonderment definitely helped us launch with great post purchase experience and has prevented time spent on helping customers track their orders.

Wonderment has helped me with so many things already. We've only used them for a few months now but we've been able to stay so proactive with any shipping concerns that can happen in transit that our customers are appreciative rather than upset about the issue just because we were able to reach out and offer insight and solutions before they even knew there was a delay.

Working with Wonderment has been an excellent experience. Their team made the onboarding and launch process easy. We've quickly seen a 10:1 ROI on the new order tracking experience and we've only just begun!

Here at Krost New York, we really love to utilize every tool we can to boost the user's experience & find the best practices for post purchase options. Working & integrating Wonderment has been an easy and useful adjustment to our site & we are so happy with the results. Sivan has been especially helpful & we are looking forward to everything we can continue to see in the benefits of this application.

We've had Wonderment for over a month now and we've already seen a full-dramatic reduction in Support WISMO tickets. The app has been a game changer for us when we track our shipments. It allows us to be more proactive when it comes to alerting customers about shipping delays- improving the customer experience. There entire team is second to none! Always helpful and responsive to our questions. 10/10 would definitely recommend to any Shopify businesses.

I used this app to get an understanding of how we're performing with (un)fulfilled orders in a second's glance. It's saved me a ton of time to focus on exception-based reporting. Beyond that, Brian is always willing and able to go above and beyond. From asking for feedback re: what other business reporting requirements would be helpful to jumping in with adhoc solutions in a pinch. Excited to see how this app continues to evolve as it's already great stuff!

Wonderment is a solid app and we're so glad we found it. Gives us great visibility into our customers' shipping statuses and they integrate with all our apps. Their team is super helpful and always open to feedback on new features. Highly recommend them.

There's no way to prevent orders from being delayed, but this app helps make the customer experience better and helps our customer service look better. The app easily integrates with Klaviyo, allowing us to set up flows and send automated emails to customers when their order might be delayed. The Where's My Order team has been super helpful and responsive in helping customizing everything to our needs. Highly recommend to all Shopify businesses.

I am saving hundreds and getting every feature I ever dreamed of for my Shopify store. If all orders go through Shopify, this is a dreamy solution for SMS and email notifications, tracking pages for Ontrac, UPS, FedEx, notifications and warnings for my team when items are stalled (it tells customers too), and I can even use their tracking pages to get people into my referral program and text list. You should integrate with Klaviyo email and SMS. Their engineers are really talented, they have been in the ecomm game. A+. Thank you Brian and your team! This is a legitimate product.