Reviews (75)

Overall rating
5
Counts per rating level
  • 99% of ratings are 5 stars
  • 1% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 0% of ratings are 1 stars
October 1, 2021

Come for the app, stay for the customer experience and the team. With Wonderment as a partner, we were able to build out customer experiences that have raised our retention significantly. They are a great group to work with and they are experts in the space.

Reuleaux™ Skin
United States
4 months using the app
February 24, 2023

Wonderment has helped me with so many things already. We've only used them for a few months now but we've been able to stay so proactive with any shipping concerns that can happen in transit that our customers are appreciative rather than upset about the issue just because we were able to reach out and offer insight and solutions before they even knew there was a delay.

Kay Unger
United States
4 months using the app
April 27, 2021

Prior to using "Where's my order?" we would get support tickets from frustrated customers who hadn't received their shipments. Now we are able to see stalled shipments and shipments that don't make it to the customer and reach out to them. This is great because we are mitigating customer frustrations before they happen. The creators of the team are also great. Very willing to implement suggestions that their users would find helpful.

Lucy
United States
4 months using the app
December 12, 2023

Wonderment is now our go-to Shopify app, an absolute essential for any store. Thousands of shipments later, and we've yet to receive a single customer support ticket for order updates, thanks to Wonderment's proactive triggers.

Special kudos to Sivan for going above and beyond during our integration. Her expertise ensured a seamless and tailored success. Wonderment's features, combined with Sivan's exceptional support, make it a five-star, must-have solution for any Shopify store!

Pendrell
United States
3 months using the app
September 8, 2022

We have been using Wonderment for a month or so now and have been loving it! We are about to kick off the Klaviyo integration but their incredibly helpful team and amazing product have already made it a must-have for our store!

Fresh Sends
United States
3 months using the app
July 29, 2021

Really amazon tool! But the best is the support. Brian is doing everything to make you happy as a b2b customer. Really appreciate all his effort he delivered for us. Thank you so much!!

Snocks GmbH
Germany
3 months using the app
March 21, 2023

Here at Krost New York, we really love to utilize every tool we can to boost the user's experience & find the best practices for post purchase options. Working & integrating Wonderment has been an easy and useful adjustment to our site & we are so happy with the results. Sivan has been especially helpful & we are looking forward to everything we can continue to see in the benefits of this application.

KROST
United States
2 months using the app
March 24, 2021

Once a package leaves our warehouse, it's up to the carrier to get it to the customer quickly. With Where's My Order, we're changing our customer support from reactive to proactive. Now instead of a customer reaching out frustrated because they haven't gotten an update on their package, we'll be doing the outreach and keeping them in the loop on their order.

Bambu Earth
United States
About 2 months using the app
April 22, 2021

Super helpful app to see the status of our packages. I love that it integrates with Klaviyo, so we can easily spot any issues and proactively reach out to our customers to let them know!

Kettle & Fire
United States
About 2 months using the app
November 9, 2022

We've had Wonderment for over a month now and we've already seen a full-dramatic reduction in Support WISMO tickets. The app has been a game changer for us when we track our shipments. It allows us to be more proactive when it comes to alerting customers about shipping delays- improving the customer experience. There entire team is second to none! Always helpful and responsive to our questions. 10/10 would definitely recommend to any Shopify businesses.

MiniKatana
United States
About 2 months using the app