B2B Wholesale Club , 737 reviews

Overall rating
4.7
Counts per rating level
  • 86% of ratings are 5 stars
  • 6% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 6% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its advanced pricing management, easy-to-use interface, and smooth Shopify POS integration. Its ability to apply tag-specific discounts is particularly beneficial. The app is known for not causing website slowdowns and offers a 30-day free trial. Customer service, especially representatives Kay, Paige, Alex, and Jack, is commended for their prompt and efficient responses. However, some merchants find the lack of multi-currency support limiting for international businesses.

September 20, 2022

Great app for running our wholesale business. Wholesale Club let's set standard discounts, custom discounts as well as promotions when we want to promote bulk orders. Everything we need in a wholesale app!

Gaiam
United States
Over 3 years using the app
Orbit replied September 20, 2022

Awesome, we're thrilled to hear you found everything you need in Wholesale Club! We appreciated your support! - Jamie, Product Manager

June 22, 2022

We have a store with 10k+ products and Wholesale Club makes special/bulk pricing possible for us. The app works brilliantly and if there ever is a problem the WC team are super quick and helpful. We recently changed to a new theme and the team helped us through it. Can't recommend enough!

Vicary Plant Spares
United Kingdom
Over 3 years using the app
Orbit replied June 22, 2022

Thanks for your review!! I'm glad to hear Wholesale Club (and our team!) is making such a positive impact on your business :) - Emily, Support Lead

August 30, 2021

Great support! The app works very well. Please add multi currency feature too, and my business will bloom :)

Twinkles Dental Jewelry
Sweden
Over 3 years using the app
Orbit replied September 7, 2021

Thank you for the kind words and the feedback, especially around multi-currency! I will ensure your feedback gets to our developers. Have a good one :) -Rosie from the Success Team

April 6, 2023

The Wholesale Club app is the right app we need for our business. The Customer help team is very proactive in addressing your issues. Thank you team for always being so helpful!

BL Lashes Korea
South Korea
Over 3 years using the app
Orbit replied April 11, 2023

Thank you so much for this review! - Emily, Head of Support

August 12, 2021

Great app we have been using for 2+ years now. Very responsive customer service. Wish they could assist a little better with other 3rd party apps, but i do understand the limitations of the apps communicating with one another on SFY so cannot blame them for it, hence, while it will remain a 5-star app. The few times we have needed assistance they have been there to assist. And the price is very affordable compared to the competition. - great if you want to apply wholesale pricing on draft orders especially. and very simple to use excel to update wholesale price as needed

HTM Lighting Solutions
United States
Over 3 years using the app
Orbit replied September 13, 2021

Thanks for this review. Third party apps can definitely be a challenge, but I appreciate your understanding! Glad to hear everything else went smoothly. - Emily, Support Lead

November 12, 2020

Very happy with this add on. Big time saver for us and a seamless experience for our customers. Highly recommended.

Storex
Canada
Over 3 years using the app
July 22, 2020

amazing app and even better customer service!! The app works flawlessly and any small custom revisions are made for you free of charge by their amazing service team.

Rankin Warehouse
United States
Over 3 years using the app
June 3, 2015

Great experience with Supple Wholesale! Easy to use app and fantastic support both pre and post purchase. Marius answered all my questions within an hour and continues to help us. App works seamlessly within our theme. Definitely recommended if you already sell wholesale or plan to start soon.

MantraBand® Bracelets
United States
Over 3 years using the app
Edited September 26, 2023

Had to contact Orbit as we needed a bit of help with the re-install after a Theme upgrade. Enter Kay who was fantastic in guiding us and also super proactive in suggesting a couple of little tweaks to the layout and net terms checkout. Response / turnaround time was really quick, totally 5 star service.

Ailera
United Kingdom
Over 3 years using the app
Orbit replied January 19, 2022

Thanks for your feedback. We're in the process of re-evaluating the upfront costs of the feature add-ons, so I appreciate you sharing your thoughts! - Emily, Support Lead

Edited September 20, 2019

I share wholesale sales on the retail page. And this app is the best app on my site! Most other wholesale apps offer discounts only for certain percentage. But I wanted to apply a different discount rate to each product. The "Customs price" feature has solved this problem perfectly! CSV files can be put in bulk at any price for each product and are really fast. I've also installed "Net Terms" and "Quick Order Form," both of which are perfect for wholesale customers! The add-on will cost you extra on the first installation, but since you only have to pay this amount for the first time, if you plan to use the app, it is recommended that you use all the necessary features for the first installation. Even if you pay extra fees for additional functions, it's a very efficient app and it's worth it.
I have no knowledge of programming, computer coding, etc. So I tend to avoid apps that need to be installed separately or the codes need to be modified. But I didn't have to worry about that at all. I e-mailed them what I wanted, and they perfectly complied with my request. I really appreciate to Rob, Declan and Shanon (and their team) for helping me. Five stars are not enough!

COLORCL
South Korea
Over 3 years using the app