B2B Wholesale Club , 682 reviews

Overall rating
Counts per rating level
  • 86% of ratings are 5 stars
  • 6% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 7% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for managing wholesale orders and pricing due to its intuitive setup and robust features, including custom and tiered pricing. It's praised for its reliable performance and exceptional customer service, with team members often singled out for their support. The app is seen as a cost-effective alternative to Shopify Plus' wholesale features, offering a 30-day free trial. It's compatible with Shopify POS and handles large inventories and complex discount structures well. The support team is known for their extra efforts in assisting with customizations and troubleshooting.

September 18, 2023

A very useful app if you have a separate pricing for your wholesale customers and don't want to spend thousands of dollars on Shopify Plus where this feature is in-built.
I have given 4 stars to the product as I feel there is room for improvement. Their customer service however is impeccable and I would happily give them 5 stars if it was purely on the basis of their support.

Tea People - a social enterprise speciality tea company
United Kingdom
4 months using the app
Orbit replied September 21, 2023

Thanks for your honest feedback here! I appreciate it :) - Emily, Head of Support

July 21, 2023

The discount display is easy to read and very easy to set up.

The support team was very generous with any problems, which is also highly appreciated!

There are some issues with the price display if you have some incompatible apps installed, but other than that, it's great.

【SAWADA MARCHE】ニット専門通販ショップ
2 days using the app
Orbit replied July 24, 2023

Thank you for leaving us this review! - Emily, Head of Support

May 2, 2023

I find it somewhat challenging to find good third-party apps that align with my business strategy and offer the necessary functionality. However, the team at Orbit has made this process much easier. They quickly understand any issues I encounter and find workarounds to address my immediate concerns. Great partner to have!

Ivan Business
About 1 year using the app
Orbit replied May 3, 2023

I'm so glad to hear we were so helpful and eased the process for you!! Thanks for leaving this review :) - Emily, Head of Support

May 28, 2020

I had a few issues integrating with other apps, but the Pixel Union team are quick to help and once the issues had been resolved I am able to use the app to its full potential!

LilyBee Wrap
New Zealand
Over 4 years using the app
Edited March 1, 2021

I have received excellent help from Paige and the team at Pixel Union Support - it's been super speedy, clear, and exactly what my business and I were looking for! Thank you SO much!

Nuu Muu
United States
Over 4 years using the app
March 23, 2021

The app does exactly what we want it to. We had a few hiccups when Shopify updated their security, but the customer service was great and addressed every issue promptly. Would highly recommend.

Eagle Protect PBC
United States
Over 4 years using the app
October 17, 2019

All-in-all, Wholesale Club has been a good addition for us. It has most of the functionality we need to please our wholesale customers. We have had some issues with this app getting along with other apps or coding on our site. Also, it is frustrating that the only way to contact support is via email, especially when there is an urgent issue. However, with that being said, Declan and the developers have always been able to nail down the problem and get it fixed.

A3 Performance
United States
About 4 years using the app
Edited May 20, 2020

So far it is working ok but it is too early for us to have a final opinion. Our customers seem pleased and that is the main priority.

Luca Vanucci Firenze Retail
United Kingdom
Over 3 years using the app
Edited May 14, 2019

Install process had it's hiccups, but we were able to make progress once customer support got involved. We're happy with the product so far!

Hippy Feet
United States
Over 3 years using the app
Edited June 29, 2023

Great customer service and does what we need! Going forward I wish it had more capability with other discounting bulk/tier apps so we could do promos with our wholesale customers. I also wish it showed the breakdown or ability to track a promo code/discount.

United States
Almost 3 years using the app