B2B Wholesale Club , 734 reviews

Overall rating
4.7
Counts per rating level
  • 86% of ratings are 5 stars
  • 6% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 6% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its advanced pricing management, easy-to-use interface, and smooth Shopify POS integration. Its ability to apply tag-specific discounts is particularly beneficial. The app is known for not causing website slowdowns and offers a 30-day free trial. Customer service, especially representatives Kay, Paige, Alex, and Jack, is commended for their prompt and efficient responses. However, some merchants find the lack of multi-currency support limiting for international businesses.

July 21, 2023

The discount display is easy to read and very easy to set up.

The support team was very generous with any problems, which is also highly appreciated!

There are some issues with the price display if you have some incompatible apps installed, but other than that, it's great.

【SAWADA MARCHE】ニット専門通販ショップ
Japan
2 days using the app
Orbit replied July 24, 2023

Thank you for leaving us this review! - Emily, Head of Support

May 28, 2020

I had a few issues integrating with other apps, but the Pixel Union team are quick to help and once the issues had been resolved I am able to use the app to its full potential!

LilyBee Wrap
New Zealand
Over 4 years using the app
Edited March 1, 2021

I have received excellent help from Paige and the team at Pixel Union Support - it's been super speedy, clear, and exactly what my business and I were looking for! Thank you SO much!

Nuu Muu
United States
Over 4 years using the app
March 23, 2021

The app does exactly what we want it to. We had a few hiccups when Shopify updated their security, but the customer service was great and addressed every issue promptly. Would highly recommend.

Eagle Protect PBC
United States
Over 4 years using the app
October 17, 2019

All-in-all, Wholesale Club has been a good addition for us. It has most of the functionality we need to please our wholesale customers. We have had some issues with this app getting along with other apps or coding on our site. Also, it is frustrating that the only way to contact support is via email, especially when there is an urgent issue. However, with that being said, Declan and the developers have always been able to nail down the problem and get it fixed.

A3 Performance
United States
About 4 years using the app
Edited May 20, 2020

So far it is working ok but it is too early for us to have a final opinion. Our customers seem pleased and that is the main priority.

Luca Vanucci Firenze Retail
United Kingdom
Over 3 years using the app
Edited May 14, 2019

Install process had it's hiccups, but we were able to make progress once customer support got involved. We're happy with the product so far!

Hippy Feet
United States
Over 3 years using the app
February 12, 2020

This app works as advertised and made adding customer pricing groups very simple. The real standout was the customer service provided by Pixel Union. Initial installation was complicated by a previously installed app and Pixel Union was very responsive and helped get everything fixed as quickly as they could.

The one area for improvement I see is the integration with Shopify POS. The discount is not automatically applied and it can take some time for it to process the prices for each customer group. It does work though and it's the only app offering such a option at all.

I would highly recommend Wholesale Club to anyone looking to add custom pricing to their website.

Shrewd Archery
United States
About 3 years using the app
Edited June 29, 2023

Great customer service and does what we need! Going forward I wish it had more capability with other discounting bulk/tier apps so we could do promos with our wholesale customers. I also wish it showed the breakdown or ability to track a promo code/discount.

Destira
United States
Almost 3 years using the app
Edited May 13, 2021

We have just installed the app, and so far so good and I have to say that the support I received from Kay was great! Helpful and super efficient.

By Contain
Australia
Over 2 years using the app