The overall rating reflects the current state of the app. It accounts for all app reviews but prioritizes the most recent ones.
the support team is very helpful and the function is working fine so far but i still not go live with my online store yet.
I had a few issues integrating with other apps, but the Pixel Union team are quick to help and once the issues had been resolved I am able to use the app to its full potential!
Luca Vanucci Firenze Retail
So far it is working ok but it is too early for us to have a final opinion. Our customers seem pleased and that is the main priority.
This app works as advertised and made adding customer pricing groups very simple. The real standout was the customer service provided by Pixel Union. Initial installation was complicated by a previously installed app and Pixel Union was very responsive and helped get everything fixed as quickly as they could.
The one area for improvement I see is the integration with Shopify POS. The discount is not automatically applied and it can take some time for it to process the prices for each customer group. It does work though and it's the only app offering such a option at all.
I would highly recommend Wholesale Club to anyone looking to add custom pricing to their website.
All-in-all, Wholesale Club has been a good addition for us. It has most of the functionality we need to please our wholesale customers. We have had some issues with this app getting along with other apps or coding on our site. Also, it is frustrating that the only way to contact support is via email, especially when there is an urgent issue. However, with that being said, Declan and the developers have always been able to nail down the problem and get it fixed.
Install process had it's hiccups, but we were able to make progress once customer support got involved. We're happy with the product so far!
Apps working well, bit sticky to get going but support have been helpful with working through installation and issues (auto rounder on the carriage price so we couldn't select say £6.95, had to choose 6 or 7). Hoping to stick some traffic through the NET30 system shortly.
This is app is great with a very knowledgeable team to support. Some basic features which would be useful need to be paid for, however the capabilities are there.
Our buyer clients so far have called it easy to use, intuitive, and are excited about the new option.
4/5 because we had some early road bumps with set up but were pleasantly surprised how quickly Emily resolved (where Kara the first day or two was unable to help) and gave us some concern.
We ran into somehow the monthly subscription not starting so that paused features but didn't say why, if you have been on the demo and it's not live - check that out. It sounds silly but there was no alert even when the theme was published so we ran around in circles for a bit wondering why our test account wasn't showing the discounts.
Now we have it all going like clockwork. We've only installed a week ago, so far working well - will try to update good/bad over time once clients have more time to use it. I'm hopeful that now that we're live the speedy response time during business hours continues if anything comes up.
A lot of apps have step by steps for turning on various features and understanding functionality. Supple Wholesale Club doesn't have anything like that but with they will explain it to you over email with a bit of patience.
The group is based out of Canada on PT so if you're east coast early morning give it a little bit of time.
Great app and excellent support. I've had numerous questions to the support team and always got timely and detailed responses, and I was able to sort out all the small issues you get when you install something for the first time.
4 stars because I find the checkout process a bit clumsy (net30) and the Shopify checkout process still shows the full prices.
5 stars for the support team (thanks Declan) :-)