B2B Wholesale Club , 734 reviews

Overall rating
4.7
Counts per rating level
  • 86% of ratings are 5 stars
  • 6% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 6% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its advanced pricing management, easy-to-use interface, and smooth Shopify POS integration. Its ability to apply tag-specific discounts is particularly beneficial. The app is known for not causing website slowdowns and offers a 30-day free trial. Customer service, especially representatives Kay, Paige, Alex, and Jack, is commended for their prompt and efficient responses. However, some merchants find the lack of multi-currency support limiting for international businesses.

October 22, 2015

Great app that works perfectly. Needed some customizations made and developers were quick to implement. Nicely done!

Scrap Catalyst
United States
5 months using the app
November 18, 2017

We've been super pleased with our experience with Supple and the Wholesale Pricing app. We were in a really tough spot after the app we were using broke after a recommended update...even after one week they had still not fixed it. We saw Supple's app and decided to give it a try. So glad we did! Within hour of contacting them we were up and running! It's so customization and they are so responsive. Everything works beautifully and it had been a literal life saver! Thanks!

Waterbeds
United States
5 months using the app
February 12, 2015

Extremely helpful customer support and quick to resolve any issues we had.

DIY by Panida
Thailand
5 months using the app
September 15, 2021

最低数量の設定、数量以下で発注したときの注意表示の設定など、素早く対応してくれました。大変感謝しています。このアプリがなければ私達のビジネスは進みませんでした。このアプリを作ってくれてありがとう。これからもサポートよろしくおねがいします。

OPTIMAL AID
Japan
5 months using the app
Orbit replied September 28, 2021

Happy to hear it!! Thanks for the review! - Emily, Support Lead

January 17, 2017

Love using this app, the one time charge for the extra tools and abilities are more cost effective than other apps, but more importantly, even when communicating via email about any issue or problem they still are very quick and detailed in the responses.
I have bad experiences with other companies when trying to get directions on what to do to fix something and Supple is quite prompt in my dealings with them! Thanks supple keep it up!

Art Glitter
United States
5 months using the app
February 15, 2020

what a great service... we had already Wholesale Club installed and were looking at a solution to create Purchase Orders for our customers. In emailing with the PixelUnion support team we realized that the NetTerm addition could be easily adjusted to allow us to create draft orders and create a great experience for our wholesale customers. Rob was very helpful and even did some minor coding work to make it fully customizable. NetTerms is much more flexible than just for net terms because it creates draft orders on behalf of your customer which you can review and edit before sending out to your customers to review. think of it as they are submitting a purchase order (which creates a draft order) and then you send them them a sales order (you sending them the draft order).
Again another great experience with PixelUnion...

ROAMBUILT
United States
5 months using the app
January 15, 2015

Fantastic app and fantastic customer service! Very responsive and a pleasure to deal with - thank you Marius!!

Stylish Outdoors
Australia
5 months using the app
April 24, 2024

Jack and the team have been great. Extremely fast response time, even faster time completing updates. Overall great app, and great team that stands behind it. Would recommend!

BlushLove
United States
October 31, 2019

This review isn't about the app. You can find many reviews about the app (thought it is excellent). I want to review the company and their customer service/tech support group.

See, any company can be great when their app self-installs and you never have to ask for help. But Pixel Union excelled over the past week at getting me up and running. Many things about my installation weren't straightforward: my theme is old and heavily modified, so they had to custom-install widgets for me, which they did quickly and without complaint. And when I asked questions that they'd already answered, not once did they tell me that they'd already told me. They just answered again, in a different way.

Every interaction was friendly, thoughtful, and moved me closer to being able to drive this part of my store. I wouldn't be offering to let my wholesale customers get in there yet if it weren't for the confidence I feel in the job they've done and the support they've given me.

If there were six stars available, they'd get all six.

Wrap Buddies
United States
5 months using the app
April 23, 2024

Wholesale Club is easy to use and they have a great customer support team.

Tour Tough
United States
Orbit replied April 25, 2024

Thank you so much for this review! I really appreciate it :) - Emily, Head of Support