B2B Wholesale Club , 735 reviews
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants appreciate this app for its advanced pricing management, easy-to-use interface, and smooth Shopify POS integration. Its ability to apply tag-specific discounts is particularly beneficial. The app is known for not causing website slowdowns and offers a 30-day free trial. Customer service, especially representatives Kay, Paige, Alex, and Jack, is commended for their prompt and efficient responses. However, some merchants find the lack of multi-currency support limiting for international businesses.
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This review isn't about the app. You can find many reviews about the app (thought it is excellent). I want to review the company and their customer service/tech support group.
See, any company can be great when their app self-installs and you never have to ask for help. But Pixel Union excelled over the past week at getting me up and running. Many things about my installation weren't straightforward: my theme is old and heavily modified, so they had to custom-install widgets for me, which they did quickly and without complaint. And when I asked questions that they'd already answered, not once did they tell me that they'd already told me. They just answered again, in a different way.
Every interaction was friendly, thoughtful, and moved me closer to being able to drive this part of my store. I wouldn't be offering to let my wholesale customers get in there yet if it weren't for the confidence I feel in the job they've done and the support they've given me.
If there were six stars available, they'd get all six.
This app works as described. I also required some customizations to be made and their support staff was very helpful and quick to make the changes.
Thank you so much for sharing!! - Emily, Head of Support
I use this app to separate my costumers into groups with different discounts and conditions. It saves me a lot of hassle because it's all automatic!
I couldn't be more impressed with costumer support either. Very fast to respond and eager to help. They even helped out with problems I had in my code regarding other apps.
I recommend!
So happy to hear this. Glad you're having a good experience so far! - Emily, Support Lead
I have't been using this app so much but it seems really good with our theme (Athens)
but i got help installing everything by the support, Jack was really helpfull and professional!
We're happy to hear you are all set up and ready to go! Thanks for using Wholesale Club - Jamie, Product Manager
Awesome app! Looked around at multiple apps to get exactly what we needed and Supple provided! Quick response and support, I can't even tell you the last time I've had support as quick to respond and assist with questions. Highly recommend!
Used Wholesale Club to quickly set up employee discounts on select products in our employee store. I ran into an issue with displaying customized prices so I bought the CoPilot program from Orbit. The team was polite and quick and got me all sorted out. Highly recommend.
Thanks so much for the review!! I'm happy to hear you found so much value in our CoPilot program :) - Emily, Head of Support
These guys are awesome!!!! The two apps i have are great, exactly what i need, but the aftercare and support is where these guys excel!
I had used a competitor, but switched to Supple to try them. I've never looked back and i can and have recommended them to friends and family!
Well done guys and keep up the great work!!!
We initially struggled with the implementation, but the Orbit support quickly came to rescue and everything is working smoothly with our new Wholesale Club app. We now easily match custom prices with each merchant and in addition we can offer our merchants the Net Term checkout. Perfect!
Thank you so much for this review!! - Emily, Head of Support
This app was my savior, we tried bold apps customer pricing before this and it was a fail for our store. But however this app is great, so easy to use and it does not create doubles of your products! And the support was great, Marius help me quickly and even removed the old code from bold apps! Highly recommend!
Super support! The Wholesale club support is absolutely amazing. We had some issues with the setup and incorporating the app in the theme but Paige has bent over backwards to make sure all would be working properly. Really appreciate the support and quick response times. We called on her a lot and she was always happy to help!
The app is really good to give customers personal automatic discounts as Shopify itself does not have the proper tools for this. The app also lets you choose if customers can use discount codes in combination with their personal discount which was important to us. The only minus: it does not work well with some other apps like product filter and you have to switch the checkout settings to basic. For that it should be a little under the five star rating but the support was so good I could not give anything else but 5.