B2B Wholesale Club , 736 reviews

Overall rating
4.7
Counts per rating level
  • 86% of ratings are 5 stars
  • 6% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 6% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its advanced pricing management, easy-to-use interface, and smooth Shopify POS integration. Its ability to apply tag-specific discounts is particularly beneficial. The app is known for not causing website slowdowns and offers a 30-day free trial. Customer service, especially representatives Kay, Paige, Alex, and Jack, is commended for their prompt and efficient responses. However, some merchants find the lack of multi-currency support limiting for international businesses.

September 27, 2023

The support team on this app is unbeatable. They are so helpful and happily took care of our concerns within the day. We are extremely impressed with Kay and the entire Orbit/Wholesale Club team. Would highly recommend.

Chez Gagné
United States
About 7 years using the app
Orbit replied October 3, 2023

I'm so glad your time using the app has been such a pleasant experience! Thanks so much for this review! - Emily, Head of Support

May 5, 2023

Wholesale Club has been crucial to our business! We have a variety of customers ordering from the same website (distributor, wholesale, retail, corporate etc.) all of which require unique discounts, terms and minimum orders.

Wholesale Club has been fantastic for helping us with support, set up as well as introducing new features that improve the way we can sell to the wide variety of our customers.

Overall: great support and assistance. App easy to set up and use.

Freckleberry Chocolate Factory
Australia
About 3 years using the app
Orbit replied May 5, 2023

This is so great to hear! Thanks for sharing it with us :) - Emily, Head of Support

October 30, 2023

The experience with Wholesale Club and the team at Orbit has been very smooth. The app does what it says and the support team have been incredibly responsive. Highly recommend the app.

Dermapenworld UK
United Kingdom
2 months using the app
Orbit replied November 1, 2023

So glad to hear this! Thanks for sharing! - Emily, Head of Support

June 21, 2023

I've only just installed the app and have started creating the custom pricing and product visibility rules - but so far I'm loving it. The reason I'm giving it 5 stars already, is because I've had many questions during the install and setup process, and the customer support (Alex) has been instant and absolutely fantastic. This is always a crapshoot when you have 3rd party apps installed on your store, and it's so good to see this level of service right out of the gate. I will update my review once our theme has gone live and we see how it has improved our functionality.

ethicsarchery.com
United States
8 months using the app
Orbit replied June 21, 2023

Thanks so much for this glowing review! I'm glad the first impression has been such a positive one :) - Emily, Head of Support

July 26, 2023

I implemented the Wholesale Club app a few months ago, and I must say, my experience has been incredibly smooth. While setting up the app, I did encounter a few initial challenges, but the team behind it was exceptional - patient and always ready to help. (shoutout to Paige and Jack!) They addressed all my questions with grace and even provided clever workarounds to suit my specific business needs.

Managing special pricing can be quite complex, but this app has truly simplified the process for me. It has become an invaluable tool, making it effortless to train my staff on onboarding new customers with special prices. Moreover, I am delighted that the app doesn't slow down my website, as I've had nightmares when I was previously working with WooCommerce.

The Wholesale Club app is a straightforward yet powerful solution that has saved me from spending hundreds of dollars on other alternatives. I am thrilled to have discovered such a reliable and budget-friendly solution. It has made it easy for me to switch my wholesale customers to be able to purchase online instead of having to manually process POs and deal with countless errors in data entry. I highly recommend it!

Rubenstein RB Digital Inc
Canada
6 months using the app
Orbit replied July 28, 2023

This is one of the most thorough reviews we've ever received. Thanks so much for taking the time to share your perspective and experience of our app and our support team! It really means a lot to us! - Emily, Head of Support

September 28, 2023

This app made setting up wholesale pricing and accounts so easy! I was able to quickly create wholesale with custom pricing tiers and account requirements with Kay's help. She provided excellent ongoing support, answering all my questions along the way promptly and in detail.

I highly recommend the B2B Wholesale Club app, especially if you need some extra guidance getting your wholesale channel launched. Their customer service is fantastic!

PartyEight
United States
2 months using the app
Orbit replied October 3, 2023

I really appreciate this thoughtful review. I will definitely pass this feedback along to Kay! - Emily, Head of Support

October 25, 2023

Really like and recommend this b2b app. Have the features that we need and the customer support is fantastic. Kay and the team have made all efforts to implement and customize the app to meet our expectations.

Segers
Sweden
2 months using the app
Orbit replied October 26, 2023

Thanks for this review!! - Emily, Head of Support

July 27, 2023

The app works great and meets our needs. Customer service is also a big takeaway. They respond within a few minutes and have made the resolution to all our requests within 24h to 48h. I would highly recommend them.

Jedds Bird Supplies
United States
Over 1 year using the app
Orbit replied July 31, 2023

Thanks so much for sharing this!! - Emily, Head of Support

Edited March 5, 2024

Very helpful...we wanted a special customisation and their team went out of their way to do it in a very quick timeframe. Their response times are quick, friendly and professional. In terms of the App, it functions exactly how it is described. 10/10 would recommend this App to any business making the leap into wholesale.

The Up Shop
Trinidad & Tobago
12 months using the app
Orbit replied May 11, 2023

Thank you so much for leaving us such a positive review!! I'm thrilled to hear it's been a great experience using our app so far! - Emily, Head of Support

October 17, 2023

B2B Wholesale Club has been an invaluable addition to our Shopify store. Their customer service is exceptional, and it has greatly benefited our business.

Empty Studios
Australia
6 months using the app
Orbit replied October 19, 2023

I'm glad to hear the app has worked so well for you, thanks for sharing! - Emily, Head of Support