Reviews (791)

Overall rating
4.7
Counts per rating level
  • 86% of ratings are 5 stars
  • 6% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 6% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly value this app for its ability to manage wholesale and retail operations on one platform, offering features like custom pricing for different customer groups, net payment terms, and quick order forms. They appreciate the detailed discount settings, additional fee options, and product visibility customization. The app's stability with complex pricing and large volumes, along with responsive and effective customer support, is also noted positively.

October 14, 2022

Do NOT get this app unless you are ready for a bumpy ride. Customer service is slow and very unresponsive. If it does not easily connect with your theme and you are having issues, prepare to lose sales. Would not recommend!

Lion Wild
Australia
Almost 2 years using the app
Orbit replied October 14, 2022

Hello! Looks like we have been waiting on a response from you since our last message on Oct 3rd. I've sent you another response now, please respond to me ASAP! Thank you! - Emily, Head of Support

June 16, 2023

A great intro to B2B selling without paying a small fortune for the Shopify wholesale tier. Very easy to set discount groups and levels. Works flawlessly.
Support is superior. One support issue was dealt with fast and professionally, even including screenshots of where to go and what to do to correct the issue. (Thank you Jack!) ...and a follow up email to ensure everything was good.

After looking at other wholesale apps I can tell you... this is the right one!

Guild Design Gallery
Canada
28 days using the app
Orbit replied June 16, 2023

Wow I really appreciate the detail of this review. I'm glad to hear you've had such a great experience and that the app is working so well for you! - Emily, Head of Support

August 3, 2015

This app makes it possible to have a fully functional multi-channel business on Shopify without having to resort to separate websites for each customer type. Amazing customer service.

Flymen Fishing Company
United States
27 days using the app
August 18, 2023

Great app! Super easy integration to include a B2B option on our website for wholesalers. Plenty of options to configure it to ensure it works well for your business, and set-up was super easy. Had a couple of questions along the way and customer support was incredibly quick and helpful. Would definitely recommend this app to e-commerce brands looking for a B2B integration for their online store.

Charlie and Fox
Australia
26 days using the app
Orbit replied August 24, 2023

Thank you so much for the kind words!! - Emily, Head of Support

March 13, 2020

Excellent app and extremely helpful staff!! We needed some way of offering discounted prices to specific tiers of customers, and this does the job. Highly recommend.

Callahead Corp.
United States
26 days using the app
January 16, 2015

Top notch application.. Marius is very responsive and he helps us a lot fixing some theme issues during installation.. Thanks!

RumahDroid
Indonesia
26 days using the app
Edited June 10, 2019

I have used this app for over about a year and it has one MAJOR flaw. When your wholesale customer builds their order by adding things to their cart and then adjusts the quantity in the cart it gives them an inventory error (and DOES NOT REFERENCE the item in the cart that there is an issue with). The error happens when the quantity is increased to more than you have in inventory. For instance, the customer puts in a quantity of 10 for and item you have 12 in stock for, and then when they are on the checkout/cart view page they adjust it to 13...then submit the order. The error is Error processing order: "Unable to claim inventory"...so, no reference to the item! This has been SUPER frustrating to my customers as they may have 30-50 items in the cart, adjust a few quantities and then the error with no instructions on how to fix it, some will not use my site to place orders now, so I have to manually adjust inventory off of emailed orders...understandable because they spend hours building their order all for nothing.
Customer service does not seem to want to address this issue, I have tried multiple times...I will be looking for a more complete solution.

Update 6/10/19 - No response from the developer yet.

Detroit Shirt Company
United States
About 2 years using the app
August 27, 2021

The app has been seamless and user-friendly. Excellent support services. I dealt directly with Rob and he was very helpful and timely with his responses.

Protune Solutions
South Africa
25 days using the app
Orbit replied August 27, 2021

Happy to hear the app has been a smooth ride! - Emily, Support Lead

September 30, 2022

Actually this has several precise specification, so you can do many thing as you imagine. Also you can get very kind support. no warries.

TWO RABBITS BREWING COMPANY
Japan
Over 1 year using the app
Orbit replied September 30, 2022

Thank you for the kind words! - Emily, Head of Support

February 10, 2017

So far so good, this app works well with our theme and lets wholesalers see the prices they are paying throug our website in a clear and easy to understand manner.

Fm Europe
United Kingdom
25 days using the app